Jessica Martinez
Charlotte,NC
Summary
Outgoing individual able to handle diverse job requirements, with well-honed organizational, labor, teamwork and customer service skills. Enthusiastic and team-driven with years of experience working in busy environments.
Overview
8
8
years of professional experience
Work History
Amazon Warehouse Employee
Amazon.Inc
Charlotte, NC
09.2020 - 02.2024
- Ensured timely order fulfillment for customers by maintaining an efficient packaging process
- Increased productivity by cross training to other departments such as picking and stowing which consisted of scanning products and inspecting them before placing them in slots for customers consumption
- Maintained my working area clean and organized to have a safe work environment
- Labeled and accurately moved customer orders to meet shipment timetables
- Consistently lifted heavy materials
Front Desk Receptionist
Crown Cleaners
Charlotte, NC
04.2019 - 07.2020
- Enhanced customer satisfaction by providing efficient and professional front desk services
- Provided exceptional customer service by assisting all customers and resolving issues in a timely matter
- Greeted guest at front desk and engaged in pleasant conversations while making them a ticket for their items
- Handled customers garments and entered their orders into the system
- Ensured every customer request was resolved
- Managed high volume walk-ins and phone calls
- Maintained my workplace clean and organized for a welcoming experience .
- Responsible for cash register
- Responsibly opened and closed business when needed
Setup Crew Member
Aria Tuscan Grill
Charlotte, NC
01.2017 - 03.2020
- Improved event setup efficiency by coordinating with team members
- Maintained a clean and organized work environment resulting in efficient setups and teardowns
- Participated and completed large-scale events by working closely with coordinators and crew members
- Collaborated with vendors to make sure installation of equipment for the events was setup properly and on time
- Reduced setup time with effective communication within the team and crew members
- Trained new crew members on safety protocols and proper equipment handling techniques
- Loaded and unloaded heavy equipment onto carts
- Disassembled event spaces after completion
Sandwich Artist
SUBWAY®Restaurants
Charlotte, NC
02.2018 - 05.2018
- Provided exceptional service and well-crafted sandwiches
- Efficiently handled orders during high-volume periods
- Maintained a clean and organized workplace adhering to strict sanitation standards
- Collaborated with team members to maintain a smooth workflow during busy hours
- Organized inventory
- Developed proficiency in preparing various sandwich types, meeting diverse customer preferences
- Resolve customer complaints professionally
- Increased speed of service through multitasking
- Demonstrated flexibility by covering shifts when needed
- Greeted guests and took orders
- Handled cash register
- Operated manual and electric appliances to slice, peel or heat up food
- Checked on dining areas frequently to wipe down tables and sweep
- Properly labeled and stored food and fresh ingredients in freezer to maintain freshness
Restaurant Waiter
Fonda La Taquiza
Charlotte, NC
08.2016 - 07.2017
- Enhanced customer satisfaction by providing attentive service
- Collaborated with kitchen staff to ensure timely delivery of orders
- Managed multiple tables while maintaining high levels of accuracy on order placement and delivery
- Developed strong friendships with regular customers
- Assisted in bussing tables during peak hours
- Processed cash and credit card transactions accurately
- Demonstrated knowledge of diverse menu offerings to ensure customers needs were met
- Maintained professional demeanor even under pressure
- Folded napkins and prepared silverware
- Arranged and prepared tables for customers
Education
High School Diploma -
East Mecklenburg High School
Charlotte, NC06.2018
Skills
- Customer service
- Packaging and labeling
- Food preparation
- Order handling
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Amazon Warehouse Employee
Amazon.Inc
09.2020 - 02.2024
Front Desk Receptionist
Crown Cleaners
04.2019 - 07.2020
Sandwich Artist
SUBWAY®Restaurants
02.2018 - 05.2018
Setup Crew Member
Aria Tuscan Grill
01.2017 - 03.2020
Restaurant Waiter
Fonda La Taquiza
08.2016 - 07.2017
High School Diploma -
East Mecklenburg High School