Jessica Martinez
Summary
Dedicated and adaptable professional with a proactive attitude and the ability to learn quickly. Strong work ethic and effective communication skills. Eager to contribute to a dynamic team and support organizational goals.
Overview
10
10
years of professional experience
Work History
Patient Care Coordinator
New York Eye and Ear Infirmary
New York , NY
2022.10 - Current
- Greet and direct patients, visitors, and staff.
- Assisted healthcare providers in managing patient care by coordinating appointments, referrals, laboratory tests, and medical records.
- Deposits and reconciles all cash against deposits.
- Answers telephones promptly and courteously. Directs calls to appropriate personnel and/or departments, takes messages and assures delivery of same.
Global Technology Risk Management - Intern
Bank Of America
Jersey City , NJ
2022.06 - Current
- Researched and proposed enterprise risk management probability and risk matrix techniques
- Assisted with performing software updates, troubleshooting technical issues, and contributing to application development.
Patient Care Coordinator/Receptionist
Equilibrium Physical Therapy
New York , NY
2021.11 - 2022.06
- Obtained new patient intakes, insurance benefit verifications/re-verification, appointment booking/coordination, patient check in/check out, new patient registration, copay collection
- Answering phones, responding to patient email inquiries, taking messages for physical therapists and administrative staff, medical record scanning, front desk/waiting area presentation and maintenance.
Home Health Aid/Caregiver
Preferred Home Care of New York
Brooklyn , NY
2017.08 - 2021.08
- Supported patients by providing housekeeping and laundry services, shopping for food and other household requirements
- Assisted patients by providing personal services, such as bathing, dressing and grooming
- Transported patients to appointments and keep record of services performed.
Clinical and Administrative Assistant - Intern
Washington Heights Medical Group
New York , NY
2014.05 - 2014.06
- Obtained blood samples for medical testing and transfusions through venipuncture and capillary puncture; prepared blood collecting equipment and safety stored and transplanted samples
- Carefully followed infection control and safety procedures in carrying out daily phlebotomy functions; obtained vital signs and EKG readings for doctor and physician assistant
- Managed a multi phone line system directing in bound and outward-bound calls, scheduled appointments while establishing professionalism and high quality of patient confidentiality
- Prepared billing charges, claims submission, claims follow up, payment posting in the office database system with patient statements.
Education
Associate Degree - Business Administration - Healthcare Management
LaGuardia Community College
Long Island City, NY2022-12
Intern - Medical Assistant
Sanford - Brown Institute
New York, NY06.2014
Skills
- Office Administration
- Interdepartmental Collaboration
- Patient Flow Management
- Organizational standards
- Insurance Verification
- Patient Care Coordination
References
Upon Request
Timeline
Patient Care Coordinator
New York Eye and Ear Infirmary
2022.10 - Current
Global Technology Risk Management - Intern
Bank Of America
2022.06 - Current
Patient Care Coordinator/Receptionist
Equilibrium Physical Therapy
2021.11 - 2022.06
Home Health Aid/Caregiver
Preferred Home Care of New York
2017.08 - 2021.08
Clinical and Administrative Assistant - Intern
Washington Heights Medical Group
2014.05 - 2014.06
Associate Degree - Business Administration - Healthcare Management
LaGuardia Community College
Intern - Medical Assistant
Sanford - Brown Institute
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