Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Jessica Martinez

Summary

Dedicated and adaptable professional with a proactive attitude and the ability to learn quickly. Strong work ethic and effective communication skills. Eager to contribute to a dynamic team and support organizational goals.

Overview

10
10
years of professional experience

Work History

Patient Care Coordinator

New York Eye and Ear Infirmary
New York, NY
10.2022 - Current
  • Greet and direct patients, visitors, and staff.
  • Assisted healthcare providers in managing patient care by coordinating appointments, referrals, laboratory tests, and medical records.
  • Deposits and reconciles all cash against deposits.
  • Answers telephones promptly and courteously. Directs calls to appropriate personnel and/or departments, takes messages and assures delivery of same.

Global Technology Risk Management - Intern

Bank Of America
Jersey City, NJ
06.2022 - Current
  • Researched and proposed enterprise risk management probability and risk matrix techniques
  • Assisted with performing software updates, troubleshooting technical issues, and contributing to application development.

Patient Care Coordinator/Receptionist

Equilibrium Physical Therapy
New York, NY
11.2021 - 06.2022
  • Obtained new patient intakes, insurance benefit verifications/re-verification, appointment booking/coordination, patient check in/check out, new patient registration, copay collection
  • Answering phones, responding to patient email inquiries, taking messages for physical therapists and administrative staff, medical record scanning, front desk/waiting area presentation and maintenance.

Home Health Aid/Caregiver

Preferred Home Care of New York
Brooklyn, NY
08.2017 - 08.2021
  • Supported patients by providing housekeeping and laundry services, shopping for food and other household requirements
  • Assisted patients by providing personal services, such as bathing, dressing and grooming
  • Transported patients to appointments and keep record of services performed.

Clinical and Administrative Assistant - Intern

Washington Heights Medical Group
New York, NY
05.2014 - 06.2014
  • Obtained blood samples for medical testing and transfusions through venipuncture and capillary puncture; prepared blood collecting equipment and safety stored and transplanted samples
  • Carefully followed infection control and safety procedures in carrying out daily phlebotomy functions; obtained vital signs and EKG readings for doctor and physician assistant
  • Managed a multi phone line system directing in bound and outward-bound calls, scheduled appointments while establishing professionalism and high quality of patient confidentiality
  • Prepared billing charges, claims submission, claims follow up, payment posting in the office database system with patient statements.

Education

Associate Degree - Business Administration - Healthcare Management

LaGuardia Community College
Long Island City, NY
12-2022

Intern - Medical Assistant

Sanford - Brown Institute
New York, NY
06.2014

Skills

  • Office Administration
  • Interdepartmental Collaboration
  • Patient Flow Management
  • Organizational standards
  • Insurance Verification
  • Patient Care Coordination

References

Upon Request

Timeline

Patient Care Coordinator

New York Eye and Ear Infirmary
10.2022 - Current

Global Technology Risk Management - Intern

Bank Of America
06.2022 - Current

Patient Care Coordinator/Receptionist

Equilibrium Physical Therapy
11.2021 - 06.2022

Home Health Aid/Caregiver

Preferred Home Care of New York
08.2017 - 08.2021

Clinical and Administrative Assistant - Intern

Washington Heights Medical Group
05.2014 - 06.2014

Associate Degree - Business Administration - Healthcare Management

LaGuardia Community College

Intern - Medical Assistant

Sanford - Brown Institute
Jessica Martinez