Dedicated and adaptable professional with a proactive attitude and the ability to learn quickly. Strong work ethic and effective communication skills. Eager to contribute to a dynamic team and support organizational goals.
Overview
10
10
years of professional experience
Work History
Patient Care Coordinator
New York Eye and Ear Infirmary
New York, NY
10.2022 - Current
Greet and direct patients, visitors, and staff.
Assisted healthcare providers in managing patient care by coordinating appointments, referrals, laboratory tests, and medical records.
Deposits and reconciles all cash against deposits.
Answers telephones promptly and courteously. Directs calls to appropriate personnel and/or departments, takes messages and assures delivery of same.
Global Technology Risk Management - Intern
Bank Of America
Jersey City, NJ
06.2022 - Current
Researched and proposed enterprise risk management probability and risk matrix techniques
Assisted with performing software updates, troubleshooting technical issues, and contributing to application development.
Patient Care Coordinator/Receptionist
Equilibrium Physical Therapy
New York, NY
11.2021 - 06.2022
Obtained new patient intakes, insurance benefit verifications/re-verification, appointment booking/coordination, patient check in/check out, new patient registration, copay collection
Answering phones, responding to patient email inquiries, taking messages for physical therapists and administrative staff, medical record scanning, front desk/waiting area presentation and maintenance.
Home Health Aid/Caregiver
Preferred Home Care of New York
Brooklyn, NY
08.2017 - 08.2021
Supported patients by providing housekeeping and laundry services, shopping for food and other household requirements
Assisted patients by providing personal services, such as bathing, dressing and grooming
Transported patients to appointments and keep record of services performed.
Clinical and Administrative Assistant - Intern
Washington Heights Medical Group
New York, NY
05.2014 - 06.2014
Obtained blood samples for medical testing and transfusions through venipuncture and capillary puncture; prepared blood collecting equipment and safety stored and transplanted samples
Carefully followed infection control and safety procedures in carrying out daily phlebotomy functions; obtained vital signs and EKG readings for doctor and physician assistant
Managed a multi phone line system directing in bound and outward-bound calls, scheduled appointments while establishing professionalism and high quality of patient confidentiality
Prepared billing charges, claims submission, claims follow up, payment posting in the office database system with patient statements.
Education
Associate Degree - Business Administration - Healthcare Management
LaGuardia Community College
Long Island City, NY
12-2022
Intern - Medical Assistant
Sanford - Brown Institute
New York, NY
06.2014
Skills
Office Administration
Interdepartmental Collaboration
Patient Flow Management
Organizational standards
Insurance Verification
Patient Care Coordination
References
Upon Request
Timeline
Patient Care Coordinator
New York Eye and Ear Infirmary
10.2022 - Current
Global Technology Risk Management - Intern
Bank Of America
06.2022 - Current
Patient Care Coordinator/Receptionist
Equilibrium Physical Therapy
11.2021 - 06.2022
Home Health Aid/Caregiver
Preferred Home Care of New York
08.2017 - 08.2021
Clinical and Administrative Assistant - Intern
Washington Heights Medical Group
05.2014 - 06.2014
Associate Degree - Business Administration - Healthcare Management
LaGuardia Community College
Intern - Medical Assistant
Sanford - Brown Institute
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