Jessica Martinez

Coach suspended students that participate in the G.R.O.W. Program. This is done by providing them with the resources and tools that they need to become successful students not just in the program but also once they exit the program. This is done by:

• Reaching out to suspended students at the end of each term.
• Reviewing the G.R.O.W Agreement with each student before participation in the program.
• Conducting bi-weekly meetings with each student (class and grade check in’s and review of modules (student lingo workshops, goals, and an assortment of videos, worksheets and activities).
• Academic monitoring done through conversation with the students as well as progress reports requested from their professors (bi-weekly).
• Make referrals/provide resources to students as needed (AEC, career center, CAPS, etc.).
• Maintain a detailed file/notes on each student and their progress in Navigate.

Other responsibilities as a G.R.O.W. Advisor:

• Creating/maintaining several G.R.O.W. D2L classrooms each semester
• Development of modules/curriculum for student to complete in the G.R.O.W program.
• Review and grading of all GROW assignments /quizzes prior to meeting with students.
• End of term evaluation of student to determine academic status.

Responsibilities as a Student Success Advisor:

• Advises current military-affiliated students.
• Advises incoming freshman.
• Provides academic advisement to students.
• Make referrals/provide resources to students as needed (AEC, career center, CAPS, etc.).
• Maintain a detailed file/notes on each student and their progress in Navigate.
• Assists with orientation as needed.

• Was the Interim Manager of the Office of Veteran Success for just over a year, after the office manager left.
• Advised military-affiliated students on VA Educational Benefits.
• Assisted with processing VA educational benefits for students.
• Developed programming and workshops for our military affiliated students.
• Assisted with developing the Veteran Success Center on campus.
• Maintained community partnerships with the Warrior Alliance and Four Block organizations.
• Attended several Vetlanta events with our GGC military affiliated students.
• Along with an other staff member developed the Green Zone training on campus.
• Staff advisor for the Veteran student organizations SALUTE and SVA (Student Veterans of America).
• Assisted in organizing the annual Veterans Day breakfast event on campus.

• Proficient in Microsoft Office Suite, Recruiter, and Ellucian BANNER system.

• Managed and processed all applications and supporting documentation for applicants indicating that they have either a criminal history or disciplinary action. This includes the following:
  o Evaluation of documentation
  o Data entry of all applicant’s information
  o Keeping all files confidential
  o Working with applicants and committee members.
  o Research and problem-solving to provide accurate information to the committee, as well as ensuring all policies are followed.

• Office management of EM and assistance provided to, Financial Aid, Registrar’s Office, One Stop Shop, Admissions, Veterans Success, Call Center, Orientation, and Testing.
• Assisted in managing budgets for the offices of EM, Financial Aid, Registrar's Office, One Stop Shop, Admissions, Veterans Success, Call Center, Orientation and Testing.
  
• Assisted One Stop Shop when needed, providing customer service and assistance to applicants and students.
• Verbal and written communication with applicants, students, vendors, staff, and faculty.
• When needed assisted admissions in transcript evaluations and processing for decisions.
• When needed assisted the Registrar's office with transcript entry into the college system.
• Use of strong critical thinking skills daily.

• I worked as a temporary employee at Georgia Gwinnett College.
• During this time, I worked in both the Admissions Department as well as the Registrar’s office.
  
• While in the Admissions department, I assisted answering questions both on inbound and outbound calls, sending out communication, working within BANNER with holds, and student needs.
  
• While in the Registrar’s department I assisted with data entry for transcript evaluation, answered phone calls, and filed FERPA forms.

• Managed group homes for adults with developmental disabilities.
• Supervised between 10-40 employees at a time, depending on how many group homes I was overseeing at the time.
• Maintained all client files, inspected all group homes to ensure that they complied with all state and federal regulations.
• Redeveloped all group home staff and management training curriculum as well as developed online training and completed all staff training statewide.
• Maintained staff training and updates according to state and federal regulations.
• Assisted with writing and updating company policies and procedures.
• I also was part of a committee with the State of Arizona that (at the time I left) was developing a curriculum for group home staff to become certified caregivers by the state. I was on the sub committee of developing training and regulations for incident reporting.