Jessica Martinez
Millcreek,Utah
Summary
Accomplished Strategic District Director with 26 years of experience in maximizing productivity and ensuring efficient task execution. Demonstrates expertise in strategic planning and operational management, coupled with strong team leadership capabilities. Notable achievements include enhancing district-wide performance through exceptional communication and problem-solving skills. Aiming to leverage extensive experience to drive continuous improvement and foster innovation within the organization.
Overview
35
35
years of professional experience
Work History
District Director
Sprouts Farmers Market Inc.
5415 E. HIgh St. Ste. 107, AZ
04.2022 - 03.2025
- Facilitated collaboration between departments to enhance operational efficiency.
- Reviewed established procedures for efficiency evaluation.
- Assisted in training employees on new systems or processes.
- Identified cost-saving measures within the organization's operations.
- Performed troubleshooting activities to identify root causes of operational issues.
- Monitored employee performance and provided feedback for improvement.
- Developed and implemented operational strategies to improve performance, productivity, and efficiency.
- Managed inventory levels and ensured accuracy of records.
- Ensured compliance with safety regulations in all operational activities.
- Resolved customer complaints by identifying problems and developing solutions.
- Provided guidance on best practices related to operational processes.
- Maintained effective communication with internal stakeholders regarding operational matters.
- Performed routine operations reviews to discover optimization opportunities.
- Mentored employees to elevate productivity levels.
- Led team meetings to address operational challenges and develop innovative solutions.
- Established customer service protocols that elevated client satisfaction.
Operational Specialist
Sprouts Farmers Market Inc.
Phoenix, AZ
04.2014 - 04.2022
- Coordinated with other departments to ensure smooth workflow across the organization.
- Implemented new technologies to streamline operational processes.
- Assisted in training employees on new systems or processes.
- Identified cost-saving measures within the organization's operations.
- Performed troubleshooting activities to identify root causes of operational issues.
- Monitored employee performance and provided feedback for improvement.
- Developed and implemented operational strategies to improve performance, productivity, and efficiency.
- Managed inventory levels and ensured accuracy of records.
- Ensured compliance with safety regulations in all operational activities.
- Resolved customer complaints by identifying problems and developing solutions.
- Provided guidance on best practices related to operational processes.
- Tracked progress on projects and reported status updates regularly.
- Conducted regular reviews of operations processes and identified opportunities for optimization.
- Trained, mentored and motivated employees to maximize team productivity.
- Facilitated cross-departmental collaboration to streamline operations and enhance service delivery.
Assistant Store Manager
Sprouts Farmers Market Inc.
Phoenix, AZ
10.2008 - 04.2014
- Conducted regular performance reviews of staff members in order to identify areas for improvement.
- Provided leadership support during peak business hours by motivating staff members to meet targets.
- Trained new employees on store policies, procedures and customer service standards.
- Ensured compliance with all safety regulations throughout the store premises.
- Supervised a team of employees and provided ongoing training to ensure high levels of customer satisfaction.
- Monitored sales activities to ensure that customers receive satisfactory service and quality goods.
- Collaborated with other departments within the organization to coordinate promotions, events, and special projects.
- Maintained accurate records of all transactions, stock levels and employee performance metrics.
- Coordinated with vendors to secure product availability at competitive prices.
- Analyzed market trends to identify opportunities for product expansion or improvement.
- Organized weekly meetings with department heads to review progress on key objectives.
- Identified areas of operational inefficiency and implemented solutions to streamline processes.
Area Sales Manager
DVDPlay Inc
Campbell, CA
04.2007 - 10.2008
- Created detailed reports on regional sales performance for management review.
- Provided training and guidance on product knowledge, selling techniques and customer service.
- Analyzed sales data to determine areas of improvement for the organization.
- Identified new business opportunities within the region through networking activities.
- Implemented innovative approaches for increasing brand awareness among target audience.
- Planned, developed and implemented sales strategies in an assigned region.
- Managed a team of sales representatives in order to achieve maximum results.
- Established strong working relationships with vendors and suppliers for obtaining quality products at competitive prices.
- Interacted regularly with senior management to discuss current strategies and future plans.
- Monitored performance of sales representatives against goals set by management.
General Manager
Fuddruckers Restaurants LLC
Phoenix, AZ
01.2004 - 02.2006
- Assisted in the recruitment process by interviewing potential candidates for open positions.
- Analyzed existing processes for effectiveness and developed new systems as needed to enhance overall productivity levels.
- Ensured compliance with applicable laws, regulations and industry standards pertaining to operations management.
- Identified areas of improvement in current business practices and collaborated with other departments to develop action plans for implementation.
- Developed and implemented operational strategies to improve efficiency, reduce costs, and maximize customer satisfaction.
- Created a positive work environment by developing team building activities that encouraged collaboration among departments.
- Implemented employee recognition programs to motivate staff members towards achieving organizational goals.
- Maintained relationships with vendors to obtain the best pricing on supplies and materials.
- Resolved customer complaints quickly while maintaining high quality standards of service delivery.
- Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
- Created schedules and monitored payroll to remain within budget.
- Supervised employees through planning, assignments, and direction.
Store Manager
Smiths Food And Drug
San Diego, CA
06.1990 - 07.2004
- Recruited, trained and supervised new employees.
- Ensured compliance with safety regulations and company policies.
- Established customer service standards and monitored staff compliance.
- Created weekly work schedules for store personnel.
- Developed strategies to maximize sales and profitability.
- Maintained accurate records of employee performance reviews.
- Prepared monthly reports on sales figures, expenses, profits.
- Assessed operational efficiency of the store's departments.
- Monitored inventory levels and placed orders to restock shelves.
- Conducted daily store operations, including opening and closing procedures and cash handling.
- Monitored employee performance and identified performance gaps for corrective action.
- Identified operational issues and implemented appropriate process improvements to promote workplace safety and productivity.
- Managed inventory tracking and physical inventory counts to minimize loss.
- Delivered excellent customer service and adhered to standard practices to maximize sales and minimize shrinkage.
- Showcased and built visually appealing displays and signs to encourage customers to buy specific products.
- Oversaw storewide merchandising benchmarks to maintain operational excellence.
- Built relationships with key customers and stakeholders to grow business networks and locate new opportunities.
- Prepared weekly schedules to verify proper floor coverage within fiscal guidelines.
- Reviewed financial statements and sales or activity reports to measure productivity or goal achievement.
Skills
- Team Leadership
- Detail-Oriented Analysis
- Effective Listening
- Effective Problem Resolution
- Trustworthy Professional
- Effective Leadership
- Strong Organizational Abilities
- Troubleshooting Expertise
- Strategic Task Management
- Proficient in Task Management
- Service Excellence
Timeline
District Director
Sprouts Farmers Market Inc.
04.2022 - 03.2025
Operational Specialist
Sprouts Farmers Market Inc.
04.2014 - 04.2022
Assistant Store Manager
Sprouts Farmers Market Inc.
10.2008 - 04.2014
Area Sales Manager
DVDPlay Inc
04.2007 - 10.2008
General Manager
Fuddruckers Restaurants LLC
01.2004 - 02.2006
Store Manager
Smiths Food And Drug
06.1990 - 07.2004
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