Jessica Martinez
Bakersfield,CA
Summary
Experienced with operational management, team leadership, and customer service excellence. Utilizes strategic planning and problem-solving to enhance store efficiency. Track record of achieving sales targets and maintaining high standards in store presentation.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Store Manager
Shoe City
04.2019 - 01.2023
- I know how to do paperwork
- I am a also a stocker and I have great customer service
- I know how to solve problems
- I do a great job at what I do
- I love to help out all customers
- Provided store management and scheduling
- Monitored and ordered supplies
- Trained, developed, and managed store employees
- Developed a productive team environment
- Handled customer inquiries and complaints
- Opened and closed the Register at end of the day
Cashier/Customer Service
R & M Pacific Rim Inc.
08.2013 - 09.2015
- I quit because I was pregnant with my second child and I was having some complications during my pregnancy
Waitress
La Cabana
08.2011 - 10.2011
- I quit because I wasn't getting enough hours and not enough pay
Education
Trade school - Dental Assisting
UEI College
Bakersfield, CA01.2025
High school or equivalent -
Santa Ana High School
Santa Ana, CA01.2011
Skills
- Customer service
- Problem-solving
- Multitasking and organization
- Customer relations
- Store operations
- Customer service management
- Training and mentoring
- Store opening and closing
- Team leadership
- Friendly and positive
- Outstanding communication skills
- Team leadership and coaching
- Cash management
- Shift scheduling
- Employee training
- Inventory control
- Goals and performance
- Team building and leadership
- Team motivation
- Leadership development
- Supply ordering
- Policies and procedures
- Store displays
- Staff management
- Sales expertise
- Employee scheduling
- Accurate cash handling
- Opening and closing procedures
- Documentation and reporting
- Relationship building and management
- Order management
- Sales strategies
- Retail sales techniques
- Product merchandising
- Sales professional
- Customer response
- Accurate money handling
- Bank deposit procedures
- Bank and safe deposits
- Retail merchandise quality standards
- Performance reviews
- Flexible schedule
- Dental radiography
- Dental impressions
- Equipment sterilization
- Treatment room setup
- Sterilization techniques
- X-ray processing
- Professionalism and etiquette
- Team collaboration
- Instrument sterilization techniques
- Infection control proficiency
- Patient relations
- Impression taking skills
- Treatment room breakdown
- Oral hygiene education
- Patient education
- Dental material handling
- Sanitation protocols
- Electronic charting
- Patient services
- Teeth cleaning assistance
Accomplishments
- Managed a store that exceeded company expectations in every category during the first quarter.
Certification
- Infection Control Certification, 01/01/25, Present
- Dental Practice Act, 01/01/25, Present
- HIPPA Training, 01/01/25, Present
- Perfect Attendance, 10/01/24, Present
- Radiation Safety And Technical, 10/01/24, Present
- Pit And Fissure Sealants, 06/01/24, Present
- Coronal Polishing, 05/01/24, Present
Personal Information
Work Permit: Authorized to work in the US for any employer
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Store Manager
Shoe City
04.2019 - 01.2023
Cashier/Customer Service
R & M Pacific Rim Inc.
08.2013 - 09.2015
Waitress
La Cabana
08.2011 - 10.2011
High school or equivalent -
Santa Ana High School
Trade school - Dental Assisting
UEI College
Similar Profiles
Kyrie TinsleyKyrie Tinsley
Sales Associate to Inventory Manager at Shoe CitySales Associate to Inventory Manager at Shoe City
Marque JeterMarque Jeter
Assistant Store Manager at Shoe CityAssistant Store Manager at Shoe City
William KingWilliam King
Sales Associate at Shoe CitySales Associate at Shoe City
Stephon CarterStephon Carter
Associate Head Coach at Bakersfield College AthleticsAssociate Head Coach at Bakersfield College Athletics
Jennifer KennedyJennifer Kennedy
Family Manager at SelfFamily Manager at Self