Jessica Martinez
Glendale,AZ
Summary
Dynamic and results-driven professional with experience in Management, Administrative roles, and ABA Therapy. Proven ability to enhance client engagement through effective communication and adaptive programming. Recognized for fostering positive environments and building strong partnerships, ensuring exceptional service and satisfaction in all interactions.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Registered Behavior Technician
Hopebridge Autism Therapy Center
12.2023 - Current
- Promoted positive behavior change by utilizing reinforcement strategies, token economies, and behavior contracts.
- Managed crisis situations with professionalism, ensuring the safety of all individuals involved while adhering to established protocols.
- Maintained detailed records of client progress, enabling data-driven decision making for intervention adjustments and goal development.
- Empowered clients to self-advocate by teaching them effective communication strategies and adaptive coping mechanisms.
Nanny
Cowdell Family
09.2019 - Current
- Assisted with light housekeeping duties as well as running errands.
- Prepared meals and snacks for children based on dietary guidelines.
- Developed strong communication with parents to provide updates on children''s progress, needs, and achievements.
- Supported children in play activities, meals, and snacks, hygiene and socialization.
Social Media Manager
Gwizztravel
07.2022 - 07.2024
- Managed multiple social media platforms, ensuring a consistent brand voice and message.
- Boosted engagement rates with the creation of compelling and visually appealing content.
- Successfully built a loyal following by consistently sharing valuable content that resonated with the target audience.
- Monitored social media trends and emerging platforms, adopting new strategies to stay ahead of the competition.
Recreation Manager
City of Glendale
05.2020 - 07.2023
- Fostered a positive work environment through effective communication and team building initiatives among staff members.
- Managed staff scheduling for efficient operation of recreation facilities, ensuring optimal coverage during peak hours.
- Enhanced customer satisfaction by developing and implementing innovative recreational programs and events.
- Effectively resolved customer complaints or concerns promptly, demonstrating commitment to providing exceptional service at all times.
- Actively assisted with rental room setups, ensuring that event spaces are properly arranged for meetings, celebrations, and special gatherings
Administrative Assistant
City of Glendale
10.2015 - 05.2020
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Assisted in onboarding new employees, providing training materials, and coordinating orientation schedules to ensure a smooth integration into the team.
Education
Associate of Arts - Applied Psychology
Glendale Community College
Glendale, AZ05-2021
Skills
- Social skills development
- Applied behavior analysis
- Data entry
- Computer Proficiency
- Administrative support
- Customer relations
- Excellent multitasking
- Social media management
- Adaptive programming
- Partnership building
- Facility management
- Special event planning
Certification
- RBT - Registered Behavior Technician
- First Aid and CPR Certified
- Safety Care Certified
Timeline
Registered Behavior Technician
Hopebridge Autism Therapy Center
12.2023 - Current
Social Media Manager
Gwizztravel
07.2022 - 07.2024
Recreation Manager
City of Glendale
05.2020 - 07.2023
Nanny
Cowdell Family
09.2019 - Current
Administrative Assistant
City of Glendale
10.2015 - 05.2020
Associate of Arts - Applied Psychology
Glendale Community College
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