Jessica Martinez
Contact Lens Fitter
Santa Rosa,CA
Summary
Motivated Contact Lens Fitter with demonstrated ability in working well in busy environments. Friendly professional delivers positive engagement to put customers at ease. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Contact Lens Fitter
Kaiser Permanente
01.2023 - Current
- Accurately enter patient information and exam findings into the Electronic Medical Records (Health Connect) system to maintain accurate, real-time documentation.
- Coached patients on contact lens insertion, removal, and care routines, promoting safe handling and effective daily use.
- Educated patients on diagnostic contact lens and testing protocols, ensuring informed consent and a comfortable clinical experience.
- Processed prescriptions and initiated contact lens orders, streamlining workflow and enhancing patient satisfaction.
- Trained patients on contact lens adaptation, wear schedules, and proper maintenance for long-term success and eye health.
- Scheduled patient appointments, monitored office flow, and communicated delays clearly to maintain a smooth clinic operation.
- Oversaw inventory control, regularly auditing stock levels of contact lenses and supplies to ensure adequate availability.
- Managed vendor relations, placing timely reorders and aligning inventory levels with patient demand and clinic usage.
Licensed Optician
Kaiser Permanente
10.2014 - 01.2023
- Customized eye-wear by calibrating segment heights, pupillary distance (PD), vertex distance, and pantoscopic tilt to ensure optimal visual performance and comfort.
- Performed precise facial measurements including eye size, bridge width, temple length, and optical centers to ensure ideal frame and lens alignment.
- Guided patients in frame selection based on facial structure, prescription requirements, and personal style preferences.
- Advised on lens options, coatings, and frame materials to meet visual needs and lifestyle factors.
- Adjusted and fitted frames using hand tools and heat to ensure secure and comfortable wear.
- Educated patients on adapting to new prescriptions and caring for eyeglasses and contact lenses.
- Managed final fittings by contacting patients upon order arrival and assisting with adjustments and satisfaction checks.
- Ensured optimal patient satisfaction through attentive, personalized service and accurate optical measurements.
Education
High School Diploma -
Windsor High School
Windsor, CA06-2005
Skills
- Patient‑Focused Care & Dependability: Strong commitment to delivering consistent, compassionate service and fostering long‑term patient trust
- Problem Solving: Ability to identify issues, analyze causes, generate solutions, and implement the most effective course of action
Certification
- ABO Certified as of 2013
- NCLE Certified as of 2017
Personal Information
Title: Optician/Contact Lens Fitter
Languages
Spanish
Native or Bilingual
Timeline
Contact Lens Fitter
Kaiser Permanente
01.2023 - Current
Licensed Optician
Kaiser Permanente
10.2014 - 01.2023
High School Diploma -
Windsor High School
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