Jessica Martinez
Denton,TX
Summary
Healthcare administration professional with 8+ years of experience in clinic operations, medical billing, and administrative support for healthcare providers and wellness organizations. Skilled in managing offsite clinics, patient coordination, and maintaining HIPAA-compliant records. Experienced with EMR/EHR systems, scheduling, and documentation processes to improve workflow efficiency. Known for strong communication, organization, and leadership skills. Seeking a remote or hybrid healthcare administration role where I can apply my billing knowledge and operational expertise to support quality patient care.
Overview
12
12
years of professional experience
Work History
Lead Esthetician
Fitlife Massage & Spa
04.2024 - 07.2025
- Supervise daily spa operations, ensuring smooth scheduling and service flow.
- Train and mentor new estheticians on client care, safety standards, and service protocols.
- Maintain accurate client records in compliance with privacy regulations.
Healthcare Account Manager (Hybrid)
Synapse Laboratory
08.2021 - 11.2022
- Coordinated with provider offices to support offsite clinics and laboratory services.
- Managed daily communications with clients, ensuring smooth scheduling and issue resolution.
- Oversaw test requisition workflows, ensuring proper documentation and timely reporting.
- Designed and introduced leadership development, coaching and team management model, resulting in promotion of employees into increased levels of responsibility.
Assistant Manager of Operations
Massage Envy
06.2019 - 08.2021
- Supervised day-to-day operations for a high-volume wellness clinic.
- Managed staff schedules, coordinated training, and supported recruitment.
- Oversaw membership account management and ensured positive client experiences.
Healthcare Administrator
Reliable Laboratory
01.2017 - 01.2018
- Provided administrative support to physicians and offsite clinics.
- Managed patient intake, coordinated requisitions, and maintained HIPAA-compliant records.
- Assisted with scheduling and ensured accurate data entry in EMR systems.
- Supported office staff with front desk duties and maintained HIPAA-compliant documentation.
- Assisted with insurance verification, claim preparation, and payment posting.
- Completed externship focused on medical billing, coding, and patient records management.
Healthcare Account Manager (Remote)
Southwest Laboratory
10.2014 - 01.2018
- Supported multiple provider offices and offsite clinics as main point of contact.
- Entered and tracked high-volume test orders, ensuring accuracy and compliance.
- Coordinated workflows between lab staff and providers to streamline reporting.
Front Office & Billing Assistant
North Texas Chiropractor
01.2014 - 01.2014
- Assisted with patient check-ins and check-outs, ensuring accurate entry of demographic and insurance information.
- Processed billing and payments, including collecting copays and posting insurance reimbursements.
- Verified insurance eligibility and followed up on outstanding claims to resolve payment discrepancies.
- Supported front-office operations by answering calls, scheduling appointments, and maintaining patient flow.
- Organized and maintained confidential financial and medical records in compliance with HIPAA regulations.
- Delivered professional, friendly service to enhance patient satisfaction and clinic efficiency.
Medical Billing Extern
Fort Worth Neurology
01.2014 - 01.2014
- Strengthened administrative and communication skills in a healthcare office setting.
- Maintained patient records and coordinated with providers on treatment documentation.
- Submitted claims, processed payments, and followed up on denials to ensure accurate reimbursements.
Education
Bachelor of Science - Accounting And Finance
DeVry University
01-2030
Licensed Esthetician -
Ogle School
01.2021
Medical Billing & Coding Certification - undefined
Remington College
07.2014
Skills
- Clinic & Operations Management
- Staff Hiring, Onboarding & Training
- Patient Scheduling & Coordination
- Administrative & Clerical Support
- EMR/EHR Systems & Recordkeeping
- HIPAA Compliance & Confidential Documentation
- Cross-Functional Team Collaboration
- Workflow & Process Improvement
- Strong Communication & Leadership
Timeline
Lead Esthetician
Fitlife Massage & Spa
04.2024 - 07.2025
Healthcare Account Manager (Hybrid)
Synapse Laboratory
08.2021 - 11.2022
Assistant Manager of Operations
Massage Envy
06.2019 - 08.2021
Healthcare Administrator
Reliable Laboratory
01.2017 - 01.2018
Healthcare Account Manager (Remote)
Southwest Laboratory
10.2014 - 01.2018
Front Office & Billing Assistant
North Texas Chiropractor
01.2014 - 01.2014
Medical Billing Extern
Fort Worth Neurology
01.2014 - 01.2014
Medical Billing & Coding Certification - undefined
Remington College
Bachelor of Science - Accounting And Finance
DeVry University
Licensed Esthetician -
Ogle School