Jessica Martinez
Security/cleaning
Casa Grande,AZ
Summary
Seasoned facilities team member with expertise in cleaning, stocking and maintaining and facilities. Takes pride maintaining tidy, clean and sanitized spaces for optimal safety, comfort and professionalism. Team-oriented, punctual and hardworking. Reliable and honest skilled in maintaining clean and orderly interior and exterior building spaces. Careful in managing every cleaning task, including floors, bathrooms, trash removal and windows, with diligence. Knowledgeable about maintaining organized inventories and handling custodial requirements of commercial building bathrooms, workspaces and customer areas. Experienced team player with strong service record, good organizational skills and productive approach to handling simultaneous tasks. Focused on always producing high-quality and professional results. Conscientious sanitation professional skilled at safely and efficiently collecting and materials. Smoothly complete daily routes by using excellent multitasking and planning abilities. Competent team player with physical strength to lift heavy loads over extended time periods. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
7
7
years of professional experience
Work History
Security Guard
American Security Professionals
06.2023 - 12.2023
- Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
- Maintained a safe environment for staff and visitors through proactive surveillance and communication.
- Responded quickly to incidents and assessed active situations for security concerns.
- Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
- Responded quickly to emergency situations to assess and deflect issues.
- Detected potential risks early by remaining vigilant during shifts and reporting suspicious activity immediately.
- Responded to emergencies promptly, ensuring the safety of all individuals on site.
- Conducted detailed incident reports after each shift, contributing valuable insights for management review and analysis.
- Secured premises and personnel by patrolling property and monitoring surveillance equipment.
Security Guard
Elite
08.2023 - 09.2023
- Worked independently and collaboratively to resolve urgent issues to protect lives and property.
- Enhanced overall security by conducting thorough patrols and monitoring premises.
- Checked and verified photo identification prior to granting facility access.
- Provided excellent customer service to clients while maintaining vigilance in addressing security concerns or issues that arose onsite.
- Answered alarms, investigated disturbances, and contacted law enforcement personnel to escalate crises.
- Remained calm, assertive, and mindful to think critically and problem solve during stressful situations.
- Oversaw daily monitoring and patrolled buildings, grounds, and work sites.
- Improved response time to incidents by maintaining clear communication channels with team members.
- Completed full building and grounds patrols to spot and investigate concerns.
- Ensured proper functioning of security equipment, performing routine checks and maintenance tasks.
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Collaborated with law enforcement agencies during investigations, providing accurate information and assistance as needed.
- Prevented unauthorized access to sensitive areas by verifying credentials and enforcing strict entrance policies.
- Assisted in training new security personnel, sharing best practices and ensuring consistency in performance across the team.
- Assisted in the development of comprehensive security plans for special events and occasions.
- Deescalated potentially volatile situations through effective conflict resolution techniques, protecting property and individuals from harm.
- Coordinated with local law enforcement during investigations, aiding in resolution of several critical incidents.
- Reduced incidents of theft and vandalism, maintaining vigilant surveillance over high-risk areas.
- Streamlined visitor check-in processes, enhancing efficiency of entry protocols.
- Improved inventory control in retail environments, conducting regular checks to prevent loss.
- Developed emergency evacuation plans, ensuring staff readiness in case of incident.
- Improved public safety by vigilantly patrolling event spaces during high-traffic gatherings.
- Reduced false alarm responses, accurately assessing and responding to security alerts.
- Provided detailed incident reports, streamlining communication with law enforcement and management.
- Enhanced security measures for VIP visits, coordinating closely with executive protection teams.
- Managed access control systems to ensure authorized entry, maintaining secure environment.
- Led security briefings for new employees, ensuring high level of preparedness across team.
- Promoted to team leader for demonstrating exceptional leadership and security management skills.
- Initiated community watch program, strengthening ties between security personnel and local residents.
- Conducted safety audits, identifying and mitigating potential hazards to prevent accidents.
- Investigated suspicious activities and persons to maintain security of premises.
- Operated handheld metal detector and other surveillance devices to screen individuals entering facility.
Janitorial Cleaner
North Coast Cleaning Service
07.2022 - 04.2023
- Provided assistance to other staff members with cleaning of difficult areas.
- Cleaned, stocked and sanitized restrooms and inspected hourly to deliver guests immaculate, safe environments that reflected well on employer.
- Upgraded janitorial services at facilities as evidenced by frequent comments about unprecedented cleanliness and sanitation.
- Confirmed all cleaning tools and equipment were stored properly after use.
EVS Housekeeper
Mad River Hospital
01.2021 - 08.2022
- Slid beds, sofas, and other furniture aside to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
- Restocked room supplies such as facial tissues for personal touch with every job.
- Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
- Used chemicals by following safety protocols and procedures to avoid burns and injuries.
- Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
- Complied with applicable standards during cleaning of specialty areas such as labs, surgery suites and labor and delivery rooms to maintain exceptional level of cleanliness.
- Cleaned and disinfected patient exam rooms, surgery suites, and common areas to promote sanitary treatment and services environment.
- Emptied trash cans and recycling bins to promote clean, sanitary environment, and reduce odors and debris.
- Moved chairs, desks, and beds around rooms to clean behind and underneath furniture.
- Interacted with hospital staff, patients, and families to demonstrate good customer service techniques.
- Completed laundry services with special attention to care instructions for hand-washing and dry cleaning.
- Trained new employees on departmental procedures and provided assistance in finding cleaning supplies.
Cashiers Associate
CVS Pharmacy
09.2021 - 06.2022
- check people out
- Maintained organized, presentable merchandise to drive continuous sales
- Organized racks and shelves to maintain store visual appeal, engage customers and promote merchandise
- Evaluated inventory and delivery needs
- Analyze and process returns, assisting customers with finding merchandise and meeting customers needs
Front Desk Assistant
Alcohol Drug Care Service
01.2017 - 01.2021
- Delivered top-notch administrative support to office staff, promoting excellence in office operations.
- Acquired in-depth knowledge of surrounding area to offer guests with information about dining options, entertainment, and shopping activities.
- Answered multi-line phone system and enthusiastically greeted callers.
- Sorted, opened, and routed mail and deliveries to meet business requirements.
- Calculated billings and posted charges to room accounts, reviewing charges with guests at checkout.
- Issued room keys to guests upon check-in and answered questions regarding proper use.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Answered customer telephone calls promptly and appropriately handled needs.
- Maintained transaction security by verifying payment cards against identification.
- Confirmed important personal and payment information for compliance with security and payment card industry standards.
- Liaised with housekeeping and maintenance staff to address requests and complaints made by guests.
- Took reservations over phone, in person, and via computer for guests and provided confirmation information.
- Maintained clean and organized front desk areas to uphold polished company image.
- Collected room deposits, fees, and payments.
- Handled payment and bill processing, change giving and payment collecting for guests.
- Oversaw fast-paced front desk operations and guests' needs at busy facility.
Education
Zoe Barnum High School
Skills
Environmental Permitting
Patrolling
Security operations experience
Reliability
CCTV monitoring
Security camera monitoring
Legible report writing
Keen observer
Dispatch
Physical stamina
Report preparation
Security protocols
Reporting skills
Background investigations
ID verification
Superb surveillance skills
Physical fitness
Workplace safety
Incident reporting
Surveillance
Guard post rotation
Personal security
Verbal and written communication
Punctuality
Self-defense
Event security
Emergency awareness
Access control
Perimeter security
Staff management
Emergency response
Alarm systems
Vigilance awareness
Vehicle inspections
Relationship building and management
Surveillance detection
Emergency management
Document preparation
Crime prevention
Mobile patrols
Criminal investigations
Lockdown procedures
Work ethic
Security software
Complex Problem-solving
Situational awareness
Security procedures
Conflict resolution
Radio communication
Bagging inspection
Detail orientation
Grounds monitoring
Visitor management
Honest and dependable
Self motivation
Problem-solving
Customer service
Professionalism
Time management
Reliable and responsible
Adaptability and flexibility
Effective communication
Multitasking Abilities
Continuous improvement
Adaptable and flexible
Timeline
Security Guard
Elite
08.2023 - 09.2023
Security Guard
American Security Professionals
06.2023 - 12.2023
Janitorial Cleaner
North Coast Cleaning Service
07.2022 - 04.2023
Cashiers Associate
CVS Pharmacy
09.2021 - 06.2022
EVS Housekeeper
Mad River Hospital
01.2021 - 08.2022
Front Desk Assistant
Alcohol Drug Care Service
01.2017 - 01.2021
Zoe Barnum High School