Jessica Martinez-Benjamin
Brooklyn,NY
Summary
Seasoned Store Manager specializing in management of retail locations. Polished professional skilled at training employees on exceptional customer service etiquette and sales techniques. Gifted in overseeing all facets of customer-facing and back-end operations.
Accomplished and certified Pharmacy Technician with over 6 years of experience in retail pharmacy environments for major national chains. Practiced at offering medications and vaccines to patients, offering information to patients and communicating with healthcare professionals.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Certified Store Manager
Walgreens
02.2015 - Current
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Completed point of sale opening and closing procedures.
- Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
- Approved regular payroll submissions for employees.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
- Managed financial aspects of store operations, including budget planning, expense tracking, and accurate record-keeping to maintain fiscal responsibility.
- Oversaw loss prevention efforts, minimizing shrinkage by implementing effective security measures and training staff on proper procedures.
Assistant Store Manager
Walgreens
06.2013 - 02.2015
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Rotated merchandise and displays to feature new products and promotions.
Shift Leader
Walgreens
08.2012 - 07.2013
- Trained new employees and delegated daily tasks and responsibilities.
- Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
- Completed cash and credit card transactions accurately using POS software.
- Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.
Cashier
Walgreens
02.2006 - 08.2012
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Education
Associate of Arts - Medical Assisting
ASA College
Brooklyn, NYSkills
- Problem-Solving
- Multitasking and Organization
- Customer Service Management
- Store operations
- Training and mentoring
- Cash Management
- Retail Inventory Management
- Shift Scheduling
- Confidentiality and HIPAA
- Insurance Billing
- Medication Dispensing
- Pharmacology knowledge
- Pharmacy Ethics
Certification
- Certified pharmacy technician, Walgreens,
Timeline
Certified Store Manager
Walgreens
02.2015 - Current
Assistant Store Manager
Walgreens
06.2013 - 02.2015
Shift Leader
Walgreens
08.2012 - 07.2013
Cashier
Walgreens
02.2006 - 08.2012
Associate of Arts - Medical Assisting
ASA College