Jessica Martinez-Jimenez
Ceres
Summary
Dedicated professional with experience at Philz Coffee, excelling in customer service and team leadership. Proven ability to train staff and maintain inventory while ensuring health and safety compliance. Recognized for fostering strong relationships and delivering exceptional service, contributing to a positive and efficient work environment.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Caregiver
In-Home Supportive Services
Ceres
08.2014 - Current
- Improved well-being of patients by assisting with daily living needs and personal hygiene.
- Offered care and companionship to homebound clients with physical capacities.
- Managed patient medications, organizing schedules and setting up reminders.
- Delivered empathetic, compassionate and person-centered care to all patients.
Daycare Assistant
Josephines Family Daycare
Turlock
12.2022 - 06.2023
- Cleaned and sanitized play areas, surfaces and toys to prevent germ spread.
- Helped serve and supervise children during meal times.
- Fostered safe and welcoming environment, proactively addressing safety hazards to minimize risks.
- Communicated with children's parents or guardians about daily activities, behaviors and related issues.
Barista Shift Lead
Philz Coffee
San Francisco
12.2023 - 06.2024
- Provided excellent customer service and ensured all customers left satisfied.
- Monitored the performance of staff to ensure that quality standards were met.
- Trained new baristas on proper procedures for making drinks, handling cash transactions, and cleaning duties.
- Performed opening and closing tasks such as setting up equipment and cashing out registers at the end of the shift.
- Ensured that all employees followed health and safety regulations at all times.
- Participated in team meetings with managers to discuss goals, strategies, and objectives related to operations.
- Maintained inventory of supplies, including coffee beans, syrups, cups, lids.
Education
Some College (No Degree) - Accounting
Modesto Junior College
Modesto, CaliforniaSkills
- Customer service
- Team leadership
- Relationship building
- Employee training
- Inventory control
- Health and safety compliance
- Coffee grinding
- Safe food handling
- Food safety compliance
Volunteer Experience
Relay for Life, Modesto, California, Current, Treated people from all backgrounds with dignity and respect., Encouraged citizens to be active in community through organizational events and projects., Distributed informative brochures and other materials at events and festivals., Implemented new strategies to increase volunteer participation and involvement.
Certification
- California Food Handler Card
Timeline
Barista Shift Lead
Philz Coffee
12.2023 - 06.2024
Daycare Assistant
Josephines Family Daycare
12.2022 - 06.2023
Caregiver
In-Home Supportive Services
08.2014 - Current
Some College (No Degree) - Accounting
Modesto Junior College
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