Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Jessica Martinez De Los Santos

Los Angeles,CA

Summary

Bilingual with experience as a Shift Leader at El Pollo Loco, excelling in customer service and team collaboration. Proven problem solver with a strong ability to multitask and maintain organization. Certified Medical Assistant skilled in patient care and keeping a positive environment for both customers and colleagues. Willing to help others when needed along as training new staff, and taking advice to becoming better at my job. Hardworking and listen to others making them feel heard.

Overview

5
5
years of professional experience
1
1
Certification

Work History

El Pollo Loco

Shift leader/cashier
Cudahy, CA
04.2021 - Current

Currently working Monday-Friday, opening shifts, but take any shifts weekends when needed and overtime as well

Ability to learn and adapt to new situations, along with multitask when needed

Train employees and explain any questions being asked

Customer always being right, solve and find a solution when having a customer complain, making them feel heard and understood

Work at a fast past while keeping my station cleaned as well

Help people when needed, wether it's to order, use the kiosk or need assistance with cleaning up, opening the door or providing extra support

Problem solver and reminding staff to keep positive mindset, thanking everyone when finishing their shift and congratulating team after new accomplishment

Take care of merchandise days along with placing the orders as well, FIFO importantly

Have passed 3 inspections in green, last one in yellow total of 4

Cardiology/Family Medicine

Medical Assistant
Bell , CA
01.2024 - 09.2024

Worked back office, drawing blood, performing EKG, vital signs(height-weight-blood pressure-temperature- respiratory,LMP on women), glucose test, performing IM injection for flu season and vitamin shot, collected urine samples, labeled and bagged after performing any procedure, prepare patient for echo test

Cleaned rooms every afternoon followed by restocking them

Learned to verify insurance from medical to medicare if shown to health plan and then health care company

Learn to schedule appointments, call pt to remind them of appointments

Remind patients to bring medications every appointment

Keep my station clean nd organize

Stayed overtime if needed to finish extra work

Leave blood/urine specimens ready for quest to pick up

Communicated with staff and asked question when need and help

Education

Certification -

UEI College
Huntington Park, CA
06-2024

High School Diploma -

Maywood Academy High School
Maywood
06-2022

Skills

  • Bilingual (english & spanish)
  • Patient care
  • Respectful
  • Team collaboration
  • Fast learned
  • Customer service
  • Never afraid to ask for help nor questions
  • Vital signs monitoring
  • Problem-solving
  • Active Listener
  • Responsible
  • Organized
  • Creative
  • Multitasking Abilities
  • Willing to help others
  • Take extra shifts if available
  • Willing to learn new things
  • Appointment scheduling

Certification

• Certified Medical Assistant (MA)

• (in process of renewing) Basic Life Support Certified (American Heart Association) expired 9/2025

Languages

English
Native/ Bilingual
Spanish
Native/ Bilingual

Timeline

Cardiology/Family Medicine

Medical Assistant
01.2024 - 09.2024

El Pollo Loco

Shift leader/cashier
04.2021 - Current

Certification -

UEI College

High School Diploma -

Maywood Academy High School
Jessica Martinez De Los Santos