
Bilingual with experience as a Shift Leader at El Pollo Loco, excelling in customer service and team collaboration. Proven problem solver with a strong ability to multitask and maintain organization. Certified Medical Assistant skilled in patient care and keeping a positive environment for both customers and colleagues. Willing to help others when needed along as training new staff, and taking advice to becoming better at my job. Hardworking and listen to others making them feel heard.
Currently working Monday-Friday, opening shifts, but take any shifts weekends when needed and overtime as well
Ability to learn and adapt to new situations, along with multitask when needed
Train employees and explain any questions being asked
Customer always being right, solve and find a solution when having a customer complain, making them feel heard and understood
Work at a fast past while keeping my station cleaned as well
Help people when needed, wether it's to order, use the kiosk or need assistance with cleaning up, opening the door or providing extra support
Problem solver and reminding staff to keep positive mindset, thanking everyone when finishing their shift and congratulating team after new accomplishment
Take care of merchandise days along with placing the orders as well, FIFO importantly
Have passed 3 inspections in green, last one in yellow total of 4
Worked back office, drawing blood, performing EKG, vital signs(height-weight-blood pressure-temperature- respiratory,LMP on women), glucose test, performing IM injection for flu season and vitamin shot, collected urine samples, labeled and bagged after performing any procedure, prepare patient for echo test
Cleaned rooms every afternoon followed by restocking them
Learned to verify insurance from medical to medicare if shown to health plan and then health care company
Learn to schedule appointments, call pt to remind them of appointments
Remind patients to bring medications every appointment
Keep my station clean nd organize
Stayed overtime if needed to finish extra work
Leave blood/urine specimens ready for quest to pick up
Communicated with staff and asked question when need and help