Jessica Martinez Ramirez
Richmond,CA
Summary
Professional and patient-focused front desk receptionist with experience in fast paced medical clinic setting. Skilled in insurance verification, appointment scheduling, and delivering a warm, welcoming experience to patients. Strong background in customer service with excellent communication and organizational skills. Seeking to transition into a dental clinic environment where I can contribute to smooth office operations and exceptional patient care.
Overview
6
6
years of professional experience
Work History
Front Office Receptionist
Marin Community Clinic
Novato, CA
07.2024 - Current
- Facilitated daily greetings and check-ins for over 50 patients, ensuring a professional and welcoming environment.
- Conducted verification of health insurance eligibility prior to patient appointments.
- Managed scheduling, confirmation, and rescheduling of patient appointments.
- Executed collection of co-pays and ensured accurate payment processing.
- Ensured confidentiality of patient records while adhering to HIPAA regulations.
- Managed incoming calls while delivering exceptional customer service.
BDC Agent
Toyota of Berkeley
Albany, CA
03.2022 - 08.2022
- Receiving, processing, verifying, and distributing information from both inbound and outbound calls
- Handle all guest inquiries with a focus on 100% guest satisfaction
- Utilize detailed scripts provided by the dealership in addressing guest inquiries and concerns to meet the dealerships and manufactures objectives
- Receive inbound calls on new and pre-owned vehicles with a goal to establish a firm appointment date and time
Customer Service Associate
Berkeley Vacuum and Sewing Center
Berkeley, CA
09.2021 - 01.2022
- Answered about 20-30 phone calls per shift by informing customers, enrolling customers, assisting with their questions.
- Knew how to operate a cash register, including how to process sales, discounts and refunds
- Preformed sales floor activities such as merchandising and selling
- Processed sales and return transactions in a timely and accurate manner
- Assisted and greeted customers
- Kept the sales floor clean by straightening and facing merchandise
Warehouse Packer
Wine.com
Berkeley, CA
03.2020 - 05.2020
- Placed packed boxes on conveyor belts to be transported to shipping stations.
- Carefully packed products in appropriate-sized boxes to avoid shifting and damage during transportation.
- Collaborated with customers to pack items based on their specific desires and needs.
Education
High school diploma - undefined
John Henry High School
Richmond, CA06.2020
Skills
Excellent customer service experience
Reliable and punctual with strong work ethic
Quick learner with ability to adapt in fast-paced environments
Friendly and professional patient communication
HIPAA-compliant handling of confidential patient records
Detail-oriented with excellent multitasking abilities
Resolving patient concerns with professionalism and empathy
Languages
Spanish
English
Timeline
Front Office Receptionist
Marin Community Clinic
07.2024 - Current
BDC Agent
Toyota of Berkeley
03.2022 - 08.2022
Customer Service Associate
Berkeley Vacuum and Sewing Center
09.2021 - 01.2022
Warehouse Packer
Wine.com
03.2020 - 05.2020
High school diploma - undefined
John Henry High School