Jessica Martins
Newark,NJ
Summary
Highly motivated and adaptable employee with a strong work ethic and exceptional interpersonal skills. Possesses a cooperative attitude and good public relations and communication skills to promote repeat business opportunities. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
7
7
years of professional experience
Work History
Customer Service Associate Cashier
Andros Diner
04.2021 - Current
- Processed efficient and accurate cash, check, debit and credit card payments using Point-of-Sale system
- Handled customer complaints and concerns promptly, escalating complex issues to direct supervisor for quick resolution
- Boosted customer satisfaction levels by personalizing service for each customer
- Informed customers of in-store promotions or pricing specials
- Greeted customers promptly and responded to questions
- Assisted customers by providing information and resolving complaints
- Maintained well-stocked inventory by refilling and rotating items on shelves
- Answered phone calls to assist customers with questions and orders
- Remained aware of surroundings and secured cash to minimize loss potential
- Worked flexible schedule and extra shifts to meet business needs
Customer Service Sales Representative
1844 JunkRat
05.2018 - 12.2018
- Answered customer questions about products and services and recommended appropriate solutions
- Answered, screened and processed high volume of calls daily with call management system and web-based communications
- Listened to customer requests and asked questions to provide effective solutions
- Maintained strong call control and quickly worked through scripts to address problems
- Avoided payment errors by carefully implementing all credit and debit card data into system
- Liaised with vendors to coordinate delivery schedules and promote customer satisfaction
- Generated quotes, processed payments and documented customer communications
- Educated customers on product features and technical details to highlight benefits
- Built and maintained knowledge of evolving product and service offerings to promote additional sales to existing customers
- Handled escalated customer service concerns to preserve customer satisfaction and maintain long-term business relationships
- Followed up with customers after completed sales to assess satisfaction and resolve technical or service concerns
- Established fair pricing structures and finalized contracts to complete purchase agreements with customers
- Earned management trust by serving as key holder, responsibly opening and closing office
Front Desk Secretary
Dinmar Auto Body
06.2017 - 09.2017
- Organized files, developed spreadsheets, faxed reports and scanned documents, maintaining front desk and reception area in neat and organized fashion
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes
- Pleasantly welcomed visitors, answered phone calls and maintained front reception desk
- Created spreadsheets in Microsoft Excel for record-keeping and reporting
- Updated system to organize office documentation, maximizing efficiency and increasing productivity
- Composed, edited and typed complex memos and reports with job-related software
- Drove customer feedback to deliver information to management for corrective action
- Provided product shipment logistical support and quality control by coordinating with vendors, resulting in increased revenue
- Responded to customer issues to provide immediate resolution and improve retention
- Kept office equipment functional and supplies well-stocked to promote efficient operations
- Assisted coworkers and staff members with special tasks on daily basis
- Managed filing system, entered data and completed other clerical tasks
Education
High School Diploma - undefined
East Side High School
2017
Skills
- Trilingual
- Cooperative attitude
- Honest and ethical
- Adaptable and flexible
- Multitasking and prioritization
- Strong interpersonal and organizational skills
- Creative thinking
- Active listening
- Motivated and positive personality
- Adaptive team player
- Knowledge of POS systems, ordering platforms, and CRM software
- Understanding of shipping and receiving
- Invoice Preparation and Processing
Timeline
Customer Service Associate Cashier
Andros Diner
04.2021 - Current
Customer Service Sales Representative
1844 JunkRat
05.2018 - 12.2018
Front Desk Secretary
Dinmar Auto Body
06.2017 - 09.2017
High School Diploma - undefined
East Side High School