Jessica Mascarenas Rodarte
Rio Rancho,NM
Summary
Experienced public safety professional with over 16 years of leadership in criminal justice information systems and over 20 years of operational management and technical program oversight. Known for building strong, collaborative relationships with federal and state partners to drive compliance, optimize technical systems, and enhance public safety outcomes. Skilled in managing complex technical contracts, developing strategic plans, and ensuring regulatory compliance. Recognized for turning around long-standing audit issues and advancing New Mexico’s standing in national CJIS programs.
Overview
23
23
years of professional experience
Work History
Technical Support Staff Manager
New Mexico Department of Public Safety
04.2021 - Current
- Manage multiple critical criminal justice information systems, including National Crime Information Center(NCIC), Law Enforcement National Data Exchange (N-Dex), National Instant Criminal Background Check System(NICS), Law Enforcement Enterprise Portal (LEEP), National Incident Based Reporting System (NIBRS), and two of NMDPS’ largest programs Automated Fingerprinted Identification System(AFIS), and Criminal History Repository Information Center for New Mexico (CHRI).
- Lead teams that are responsible for data integrity, operational efficiency, and secure access to sensitive criminal justice information, ensuring compliance with the ever changing and complex CJIS Security Policy and state regulations.
- Oversaw the development of the first-ever Technical Audit and Compliance Unit, significantly improving data quality and security across the state.
- Directed efforts to close longstanding FBI audit findings, restoring full compliance and enhancing the agency’s reputation with the FBI CJIS and with peers across the country.
- Serve as Deputy Criminal Justice Information Systems Officer (DCSO), overseeing security protocols, employee background checks, and access management.
IT and Records Division Manager
Santa Fe Sheriff’s Office
09.2009 - 04.2021
- Managed all aspects of records management, compliance, and IT infrastructure, including data security and FBI reporting requirements.
- Led projects involving the deployment and implementation of Cisco, WatchGuard, Cradlepoint, and other critical technologies supporting law enforcement operations.
- Contributed as part of a team that led the integration and secure implementation of a new Computer-Aided Dispatch (CAD) and Records Management System (RMS), enhancing data accessibility and reporting accuracy for multi-agency operations.
- Revamped and developed support staff procedures to improve efficiency, enhance service to law enforcement, and ensure compliance with state and federal guidelines.
Lead Assistant Manager
Valor Telecommunications
02.2002 - 08.2002
- Led teams of up to twenty-seven employees supporting customer service and technical operations across multiple states, ensuring high-quality service delivery.
Sales Manager
Windstream Communications LLC
08.2002 - 09.2009
- Managed multi-state teams and operational budgets, achieving sales targets and customer satisfaction goals.
- Developed strategic plans to improve service delivery and customer retention.
- Managed four retail stores with multiple employees across state lines.
Education
Certificate in Practical Project Management -
University of New Mexico-Anderson School of Management
Albuquerque, NMOne College Coursework -
Northland Pioneer College
Holbrook, AZOne Year College Coursework -
New Mexico Highlands University
Las Vegas, NMHigh School Diploma -
Highland High School
Albuquerque, NM05.1994
Skills
- Technical program management
- Compliance and security oversight
- Building strategic relationships
- Leadership in operations management
- Collaborative problem-solving
- Effective communication
Key Accomplishments
- Restored Full FBI Compliance, Led the effort to resolve long-standing FBI audit findings, restoring New Mexico’s compliance addressing issues from 2016, significantly improving the agency’s reputation of non-responsiveness.
- Established Technical Audit and Compliance Unit, Created the first-ever Technical Audit and Compliance Unit at NMDPS, enhancing data quality, security, and operational integrity across state law enforcement agencies.
- Interagency Collaboration, Building strong, collaborative relationships with state CJIS System Officers (CSOs), State Representatives, State Identification Bureau Chiefs (SIBs), Compact Officers, and National Law Enforcement Telecommunication System (Nlets) representatives, advancing New Mexico’s compliance status and technical capabilities.
- National Leadership and Representation, Represents New Mexico in national CJIS discussions, including the National Crime Prevention and Privacy Regional Compact Council, CJIS System Agency Western Working Groups, Nlets Annual Business Meeting, and the Subcommittee for Security and Privacy.
- Policy Leadership, Contributes to the revamping of the CJIS Security Policy through working group participation, ensuring that criminal justice and non-criminal justice information is safeguarded and accessed appropriately.
- Regional Leadership in Nlets, Serving in the 3rd year as Region G Vice Chair, representing multiple states (New Mexico, Utah, Arizona, Colorado, Kansas, Texas, and Oklahoma) in national policy discussions. Elected to this role in the first year of participation, reflecting peer recognition of leadership and expertise.
- Security and Privacy Expertise, Personally requested by the President of the Nlets Board to serve on the Security and Privacy Subcommittee, reflecting a strong reputation for technical knowledge and leadership in safeguarding sensitive data.
- Vendor Management and System Optimization, Partner with vendors to optimize technical solutions, enhance system performance, and improve data security at New Mexico Department of Public Safety (NMDPS) supporting hundreds of agencies across the state to include courts, corrections, telecommunications, law enforcement, and all civil agencies around the state.
Timeline
Technical Support Staff Manager
New Mexico Department of Public Safety
04.2021 - Current
IT and Records Division Manager
Santa Fe Sheriff’s Office
09.2009 - 04.2021
Sales Manager
Windstream Communications LLC
08.2002 - 09.2009
Lead Assistant Manager
Valor Telecommunications
02.2002 - 08.2002
Certificate in Practical Project Management -
University of New Mexico-Anderson School of Management
One College Coursework -
Northland Pioneer College
One Year College Coursework -
New Mexico Highlands University
High School Diploma -
Highland High School
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