Jessica Maskell
East Bethany,NY
Summary
I have been a long time employee with Chapin International. My personal drive has allowed me to work my way up through the company. I started as a temporary worker back in 2013 to eventually be hired on full time. During my time at Chapin I have been able to experience the manufacturing business in all aspects. I have worked on the floor and in the front office. From working the line and producing a quality product, to picking finished goods and sending the product out the door. I was able to learn through a hands on experience the importance of fitting each piece of the puzzle together. I was able to expand my knowledge beyond the physical labor of manufacturing when I accepted a position in Customer Service. Here I was able to see the front part of the process. How sales drives production. How the quality of production, on time, full and accurate shipments impact the customer. My current position as the Receiving Coordinator gives me a good mix of working as a clerk while being able to help on the floor. I have a strong background behind me but am always eager to learn more.
Overview
10
10
years of professional experience
Work History
Receiving Coordinator
Chapin International
Batavia , NY
09.2021 - Current
- Perform cycle counts daily for inventory control.
- Coordinate receipts and processing of all inbound freight.
- Monitor and review inventory transfers to other vendor partners and Chapin facilities. Coordinate Chapin's trucks daily path between these outside facilities.
- Monitor and guide all receiving put away processes to ensure goods are available for production lines.
- Generate pick lists based on job orders and shortage reports to supply our vendor partners and outside Chapin facilities with all appropriate components to continue production.
Lead Chapin Product Support Specialist
Chapin International
Batavia , NY
04.2020 - 09.2021
- Performed Trouble Shooting services via phone, email and online.
- Investigated and resolved customer inquiries and complaints quickly.
- Recommended products to customers, thoroughly explaining details.
- Generated RMs to bring units back for inspection and review.
- Worked closely with our Quality Control team and our Engineering team to provide excellent service and accurate information to the customer.
- Responded professionally to online reviews provided by customers on websites such as Amazon, Home Depot and Lowes.
- Provided direction and delegated daily tasks to 3 other Product Support representatives.
Order Center/Customer Service Representative
Chapin International
Batavia, NY
11.2017 - 04.2020
- Handled 70 plus calls per shift while responding to emails and online reviews.
- Delivered exceptional customer service to every customer with extensive knowledge of Chapin product and customer accounts.
- Assisted customers by providing tracking information and resolving shipping or merchandise issues.
- Created and maintained EDI customer orders.
- Ran, reviewed and submitted daily reports using Syteline.
- Worked closely with customers, internal staff, nation wide Sales Reps and Sales Managers for order placement, pricing, RGA credits, tracking information and product support.
- Generated work instructions and work procedures to assist with onboarding new employees.
- Mentored new hires, resulting in stronger staff development and increased productivity.
Shipping Forklift Operator
Chapin International
Batavia , NY
05.2014 - 11.2017
- Fastened receipts, packing slips and bills of lading, to shipments leaving the facility.
- Prepared orders by processing requests, pulled materials from warehouse, packed boxes and prepared shipments.
- Consolidated product and worked as a team to keep the warehouse clean to provide an organized warehouse to allow for accurate picking.
- Pick-packed orders in Syteline to generate shipments.
- Palletized and generated labels and products to meet customer specified requirements to prevent fines. Such as ensuring that Amazon orders were labeled with the appropriate ASNs and that ACE items were palletized correctly and did not exceed height requirements. Another example would be converting Chapin part numbers to Grainger’s part numbers to display the appropriate bar codes on the packages.
Material Handler
Chapin International
Batavia, NY
05.2014 - 05.2014
- Transported inventory items to production lines.
- Operated forklifts and pallet jacks to transfer product from one area of warehouse to another.
- Read production orders, work orders, and requisitions to determine items to be moved, gathered or distributed.
- Alerted Supervisors and the Production team of inventory discrepancies that may impact production of a current or upcoming job order.
- Performed cycle counts and inventory control.
Trimmer Packer
Chapin International
Batavia, NY
01.2013 - 05.2014
- Operated blow molders to trim flash off of 1 gallon and 2 gallon bottles. I cleaned the excess plastic off of the bottles to produce a quality unit.
- This is a fast paced environment. I was always assigned to the lines that were running units that required more assembly and steps. These units required trimming 2 bottles at a time, sending the bottles through the cool tank, removing the bottles from the cool tank, flame treating each bottle, drilling a hole through each bottle and assembling a bulk head all prior to sending the bottle down the line to then be printed and packed. The previously stated tasks were all performed at the trimming station while the molder produced 2 more bottles each cycle in 54-74 second cycles. This required a lot of multi-tasking, focus and finding a good pattern to keep the lines moving smoothly.
- Followed job orders to check in lines to ensure that all required components are on the line for packaging.
- Maintained safety practices and quality control.
- Assembled bottles and packaged bulk parts together to create finished goods.
- Each line required at a minimum of 2 operators. For safety purposes each operator is only permitted to trim bottles in 30 minute increments. The trimmer would go down to the packing station and the packer would head up to the trimming station every 30 minutes. This built team work and time awareness. Prior to leaving the packing station of the line, I ensured that parts were restocked, and the line was caught up, clean and organized for my coworker.
Education
High School Diploma -
Elba Central School
Elba, NY06.2009
Skills
- Strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows
- Maintain compliance with company policies and objectives
- Detailed orientated to provide quality work and accurate information
- Strong communication skills
- Able to multi-task
- Self motivated
- Organized
- Takes ownership of responsibilities while meeting deadlines
- Can be counted on through quality of work provided and daily attendance
Timeline
Receiving Coordinator
Chapin International
09.2021 - Current
Lead Chapin Product Support Specialist
Chapin International
04.2020 - 09.2021
Order Center/Customer Service Representative
Chapin International
11.2017 - 04.2020
Shipping Forklift Operator
Chapin International
05.2014 - 11.2017
Material Handler
Chapin International
05.2014 - 05.2014
Trimmer Packer
Chapin International
01.2013 - 05.2014
High School Diploma -
Elba Central School
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