Jessica Mata
Dallas
Summary
Dynamic Leader with expertise in employee training and conflict resolution. Proven track record of enhancing team performance and customer satisfaction through strategic planning and effective inventory management. Committed to fostering a positive work environment while ensuring operational compliance and optimizing sales strategies.
Overview
10
10
years of professional experience
Work History
Shift Manager/Key Holder
Starbucks
03.2019 - 04.2024
- Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
- Improved overall team performance by effectively delegating tasks and providing clear instructions.
- Promoted a positive work environment through open communication and constructive feedback.
- Kept employees operating productively and working on task to meet business and customer needs.
- Played an essential role in achieving store goals through strategic planning alongside upper management during regular meetings.
- Excelled in every store position and regularly backed up front-line staff.
- Monitored inventory levels closely, maintaining optimal stock availability while minimizing waste and costs.
- Handled emergency situations with a calm demeanor, ensuring the safety of both customers and employees during critical incidents.
- Adhered to company standards and compliance requirements for operations and cleanliness of areas.
- Conducted regular evaluations of employee performance, identifying areas for improvement and offering targeted guidance for skill development.
- Boosted customer satisfaction by implementing customer feedback system to address and resolve concerns promptly.
Assistant Manager
Thrift Giant
05.2014 - 07.2018
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
- Collaborated with the management team to develop strategic plans for business growth and improvement.
- Promoted teamwork within the workplace by encouraging collaboration among staff members on various project tasks.
- Increased sales through effective merchandising strategies and targeted promotions.
- Monitored sales trends to adjust pricing strategies for optimal profitability.
- Optimized scheduling to ensure adequate staffing during peak hours, improving service efficiency.
Education
Dual Credit Program
Eastfield College
Mesquite, TX2012
Skills
- Employee training
- Inventory management
- Quality assurance
- Sales optimization
- Customer service
- Conflict resolution
- Time management
- Strategic planning
- Operational compliance
- Workforce scheduling
- Cash handling
- Decision-making
- Customer service focus
- Punctual and reliable
- Mentoring and coaching
Languages
Spanish
Native or Bilingual
Timeline
Shift Manager/Key Holder
Starbucks
03.2019 - 04.2024
Assistant Manager
Thrift Giant
05.2014 - 07.2018
Dual Credit Program
Eastfield College
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