Jessica Matatall
Grafton,MA
Summary
To obtain a position that will enable me to use my strong organizational skills, educational background, and ability to work well with people. I am a results-driven, self-starter seeking a position that will incorporate the skills and knowledge I have obtained throughout my professional experiences and education. Competent Accounts Receivable Specialist bringing 8 years of experience carrying out all accounts receivable functions in high volume environments. Proficient in tracking payments, resolving billing issues and preparing account statements. Recognized as dedicated professional driven to meet team targets and enhance bottom-line performance.
Overview
13
13
years of professional experience
Work History
Payment Processing Specialist
Health Plans Inc.
05.2015 - Current
- Compile and audit various daily reports pertaining to the payment process
- Working independently as well as part of the team in multiple prioritized tasks and able to meet timeframes and deadlines
- Interacting directly with coworkers within the department as well as with various staff members from other departments
- Communicate with outside vendors to ensure the issuance and integrity of checks and Explanation Of Benefits created during the check run process.
- Prepared and mailed invoices to customers, processed payments, and documented account updates.
Product and Technology Support
Bose Corporation
05.2014 - 05.2015
- Maintaining a high level of quality customer service and providing complete customer satisfaction
- Responding to incoming calls with issues ranging from product troubleshooting, software installations, parts and repair status, and various other customer inquires
- Troubleshooting and knowing over the 300 products made at Bose.
Front Desk Guest Service Agent
Fairfield Inn and Suites by Marriott
01.2014 - 05.2014
- Front desk associate responsible for maintaining a high level of quality service in representing the Marriott standards
- Keeping guest happy and providing answers to any questions guest have
- Working as an integral team member responsible and depended upon for being flexible amongst other departments such as housekeeping, and Breakfast.
- Calculated billings and posted charges to room accounts, reviewing charges with guests at checkout.
- Welcomed each new arrival pleasantly and confirmed reservations and identification.
Front Desk Guest Service Agent
Hampton Inn Hotel, Natick Ma
08.2010 - 12.2012
- Front desk associate responsible for maintaining a high level of quality service in representing the Hampton Inn Brand in addition to its ownership, the Distinctive Hospitality Group
- Position that acts as a direct liaison between guests and the hotels management
- Relies heavily on consistent social interaction, problem solving, multi-tasking, and damage control
- Flexibility as a front desk agent, PBX operator, making reservation, and bellman when necessary
- Working as an integral team member responsible and depended upon for being flexible amongst other departments such as housekeeping, food & beverage, and banquets and catering.
- Collected room deposits, fees, and payments.
- Acquired in-depth knowledge of surrounding area to offer guests with information about dining options, entertainment, and shopping activities.
Education
Diploma -
Grafton High School
06.2010
Skills
- Microsoft excel
- Word
- Power Point
- Windows 2000
- Windows XP
- Internet Explorer
- Cash Handling
- Problem Solving
- Bookkeeping
- Time Management
References
- Kathy Dauphinais, System Specialist, 774-696-0917
- Jenna Broderick, Manager Sales, 508-277-4924
- Beth Townsend, Payment Processing 508-864-0861
Timeline
Payment Processing Specialist
Health Plans Inc.
05.2015 - Current
Product and Technology Support
Bose Corporation
05.2014 - 05.2015
Front Desk Guest Service Agent
Fairfield Inn and Suites by Marriott
01.2014 - 05.2014
Front Desk Guest Service Agent
Hampton Inn Hotel, Natick Ma
08.2010 - 12.2012
Diploma -
Grafton High School