Summary
Overview
Work History
Education
Skills
Activities
Languages
Timeline
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Jessica Mateo

Summary

Experienced with providing efficient and courteous service in food service environments. Utilizes strong organizational skills and attention to detail to maintain cleanliness and order. Track record of collaborating effectively with team members and adapting to fast-paced, changing demands.

Overview

3
3
years of professional experience

Work History

Head Server

Zen Ramen
12.2023 - 01.2025
  • Supervised and coordinated a team of servers, to ensure seamless service.
  • Oversaw the taking of orders, ensuring accuracy and efficiency.
  • Maintained in-depth knowledge of the menu
  • Prepared for service by restocking supplies, setting tables, and ensuring the dining area is clean and organized.
  • Monitored inventory levels of supplies, such as napkins, utensils, and condiments, take out supplies.
  • Oversaw beverage inventory management, including monitoring stock levels and scheduling deliveries to ensure timely replenishment.
  • Handled cash transactions, operated the point-of-sale system, and maintained accuracy with cash handling procedures.
  • Resolved any customer complaints and concerns in a professional and courteous manner.
  • Served guests at their tables, delivered orders accurately and efficiently, and ensured a positive dining experience through attentive service
  • Managed food and beverage delivery to tables, prepared takeout and delivery orders, and provided excellent customer service through regular table checks
  • Cleared and reset tables after guest departure, ensuring a clean and welcoming environment for incoming customers
  • Created and published weekly server schedules, communicating effectively with staff and management
  • Facilitated smooth transitions between shifts by clearly communicating pertinent information to incoming staff members.
  • Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
  • Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.
  • Oversaw daily operations of service team, delegated tasks, and trained new staff.
  • Handled high-pressure situations with poise, ensuring a positive experience for both staff and customers.
  • Trained staff members on use of POS system.
  • Trained new servers to uphold company standards in customer service, food handling, and overall professionalism.

Auto Center Associate

Walmart
07.2023 - 10.2023
  • Greeted Customers upon entry of the Auto Center and answered any questions and concerns
  • Arranged appointments for customers according to the service they needed and availability.
  • Performed Battery Diagnostics
  • Assisted customers with obtaining the correct air/ oil filter and Oil weight needed for their vehicle
  • Assisted customers in obtaining the correct tire sizes for their vehicle.
  • Operated a checkout lane and equipment such as barcode scanner and cash register
  • Assisted customers with checking out and provided keys back once auto service was completed
  • Stocked freight for Auto Center Department
  • Assisted sales floor staff, stocking shelves, keeping front lanes tidy and assisting guests when needed
  • Assisted customers with returns on general merchandise and processed warranties
  • Checked the register till in at the end of every night.

Squad Member

MOD Pizza
01.2022 - 01.2023
  • Greeted and welcomed customers as they entered
  • Worked stations including, taking orders, created made on demand pizzas and salads, cashiering,Operating oven, Cut and served pizzas at a fast pace
  • Restocked food ingredients and drink coolers
  • Prepared dough as needed to stay stocked
  • Assisted in maintaining preparation and service areas in sanitary condition
  • Assisted in training employees on standard procedures to maintain store clean and organized
  • Answered telephone calls and responded to inquiries
  • Managed online orders and fulfilled promise times
  • Learned and memorized seasonal menu items
  • Completed mission requirements assigned by squad leaders with minimal direction.

Retail Associate

Atmosphere Capital Mall
06.2023 - 08.2023
  • Opened store up & set up sales floor for the day
  • Cleaned, closed and locked store up at the end of every shift.
  • Handled store merchandise deliveries
  • Performed cashier duties
  • Organized store, returned merchandise to its proper place
  • Assisted customers with locating specific items in the store or suggesting alternative options based on their preferences.
  • Maintained clean sales floor and straightened and faced merchandise.
  • Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.

Education

Some College (No Degree) -

Olympic Community College
Shelton, Wa
04-2025

Henderson Bay Big Picture High School
Gig Harbor, WA
06.2021

Skills

  • Exceptional customer service
  • Skilled in multilingual interactions
  • Collaborative team player
  • Resilient in fast-paced environments
  • Knowledge of food safety regulations
  • Effective organizational skills
  • Effective multitasking
  • Detail-oriented
  • Stock organization and procedures
  • Cash management
  • Reliability and punctuality
  • Efficient work pace

Activities

  • Jesus is Camp, Silverdale, WA, 2019
  • Camp Revival, Buckley, WA, 2018
  • MultiCare Hospital Volunteer, 2020-2022

Languages

Spanish
Full Professional
ASL
Professional Working

Timeline

Head Server

Zen Ramen
12.2023 - 01.2025

Auto Center Associate

Walmart
07.2023 - 10.2023

Retail Associate

Atmosphere Capital Mall
06.2023 - 08.2023

Squad Member

MOD Pizza
01.2022 - 01.2023

Some College (No Degree) -

Olympic Community College

Henderson Bay Big Picture High School

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Jessica Mateo