Summary
Overview
Work History
Education
Skills
Timeline
Generic

Jessica Mathy

Racine

Summary

Dedicated Registered Behavior Technician with expertise in behavior modification techniques and prompting. I have previous experience as a highly motivated customer service professional offers history of increasing customer satisfaction and loyalty through outstanding customer service. Skilled in handling customer inquiries, resolving customer issues, and providing excellent customer service. Possesses a strong knowledge of customer service principles and best practices. Proficient at operating POS systems as well as handling cash as well strong ability to manage inventory and keep a clean and manageable work space. Looking to be part of a team and to grow in a role at a piercing/tattoo shop as well as become a piercing apprentice.

Overview

9
9
years of professional experience

Work History

Registered Behavior Technician

Sonnenberg LLC
10.2021 - Current
  • Promoted positive behavior change by utilizing reinforcement strategies, token economies, and behavior contracts.
  • Improved client behavior by implementing individualized ABA therapy plans and tracking progress.
  • Prevented instances of maladaptive behavior escalation using de-escalation techniques while maintaining a safe environment for both staff members and clients alike.
  • Observed, monitored and recorded problem behaviors through accurate behavior-consequence data collection, graphs, and anecdotal notes.

Customer Service Associate

Iron Mountain Refrigeration
04.2021 - 06.2021
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Handled customer complaints professionally, resulting in satisfactory outcomes and positive feedback.
  • Maintained a high level of product knowledge, providing accurate information to customers.
  • Answered customer telephone calls promptly to avoid on-hold wait times.

Childcare Provider

KinderCare Learning Centers
04.2019 - 04.2021
  • Developed strong relationships with families, providing regular updates on child progress and establishing trust.
  • Sanitized dishes, tabletops, toys, and frequently touched surfaces to prevent spreading of germs.
  • Developed age-appropriate activities and crafts to engage children.
  • Maintained clean facilities by following sanitation protocols, ensuring a healthy environment for all children.
  • Facilitated learning through play, stories and outdoor activities for successful child outcomes.
  • Supported emotional well-being by addressing individual needs and providing a nurturing environment for growth.

Bartender

The Village Squire
10.2015 - 04.2019
  • Served high customer volumes during special events, nights, and weekends.
  • Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
  • Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
  • Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.

Education

Glenbrook North Highschool
Northbrook, IL
06.2012

Skills

  • Applied behavior analysis
  • Social skills development
  • Discrete trial training
  • Token economy systems
  • POS system operation
  • Customer service
  • Customer support
  • Problem resolution
  • Team collaboration
  • Strong multitasking
  • Highly reliable
  • Patience and tolerance
  • Outgoing personality
  • Cash register operation
  • New hire training
  • Inventory

Timeline

Registered Behavior Technician

Sonnenberg LLC
10.2021 - Current

Customer Service Associate

Iron Mountain Refrigeration
04.2021 - 06.2021

Childcare Provider

KinderCare Learning Centers
04.2019 - 04.2021

Bartender

The Village Squire
10.2015 - 04.2019

Glenbrook North Highschool

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Jessica Mathy