Jessica Matias-Townsend
Casselberry,FL
Summary
Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
24
24
years of professional experience
Work History
Project Coordinator
Johnson Controls
05.2005 - 02.2023
- Kept projects on schedule by managing deadlines and adjusting workflows.
- Created job files for each project and maintained current data in each file.
- Monitored project progress, identified risks and took corrective action as needed.
- Scheduled and facilitated meetings between project stakeholders to discuss deliverables, schedules and conflicts.
Estimating Assistant
Seretta Construction
02.2004 - 05.2005
- Reviewed project plans and specifications to understand project requirements and accurately estimate cost and resources needed.
- Participated in pre-bid meetings and site visits to understand project scope and identify potential issues or challenges.
- Negotiated prices and terms with suppliers and vendors to secure best prices for materials and services.
Customer Service Team Leader
PRECISION RESPONSE CORPORATION
01.1999 - 02.2003
- Boosted team spirit and performance by communicating clear service expectations and quality goals to each team member.
- Met customer call guidelines for service levels, handle time and productivity.
- Increased efficiency and performance by monitoring team member productivity and providing feedback.
Skills
- Schedule Management
- Subcontractor Oversight
- Project Organization
- Assignment and Project Coordination
- Organizational Performance
- Procurement
- Excellent Customer Service Skills
- Status Meetings
- Vendor Sourcing
- Administrative Duties
Languages
Spanish
Professional Working
Timeline
Project Coordinator
Johnson Controls
05.2005 - 02.2023
Estimating Assistant
Seretta Construction
02.2004 - 05.2005
Customer Service Team Leader
PRECISION RESPONSE CORPORATION
01.1999 - 02.2003
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