Jessica Matos

Responsible for managing and maintaining payroll for over 120 employees, as well as maintaining employee and salary databases

• Collect banking information for direct deposit setup and initiate deposits on paydays
• Process and monitor garnishment orders and other issues that impact payroll specifications
• Reconcile the general ledger regarding payroll transactions
• Detect and process issues with uncollected payroll
• Respond to employee inquiries regarding payroll issues or concerns
• Manage certain aspects of the overall company payroll budget
• Responsible for the onboarding process and handled employee relations
• Handles discipline and termination of employees in accordance with company policy
• Benefits administration and review employee's records to determine their FMLA eligibility
• Responded to workers' compensation and unemployment.
• Performed calculations in overtime, vacation, and sick hours to provide accurate data to payroll processing database.

• Created and implemented policies and procedures for effective pharmacy management
• Updated procedures necessary for compounding, mixing, packaging and labeling medications
• Interviewed applicants for job positions, providing insight to the pharmacy on which candidates would add diversity and talent to the pharmacy team
• Trained pharmacy interns and newly hired technicians
• Implemented effective mediation and interpersonal skills when handling conflicts that arose between customers and pharmacy staff
• Effectively supervised staff of twenty-five employees and delivered in-depth training
• Reached out to doctors and healthcare providers to inquire about orders
• Managed scheduling for staff, monitoring resource allocation to provide optimal coverage and service
• Directed customer communication to appropriate department personnel and offered information to resolve inquiries, boosting customer satisfaction
• Entered invoice data into the company database and updated details, including customer contacts and delivery dates to keep information current
• Tracked and submitted employee timesheets to the accounting department for payroll processing
• Assessed data and information to check entries, calculations and billing codes for accuracy
• Fielded inbound calls from customers inquiring about alternative insurance options to match their prescription needs.

• Followed detailed end-of-month accounting procedures to verify proper balancing of all accounts and readiness for new month
• Maintained full compliance when executing and tracking A/P, invoicing, billing and collections
• Communicated with General Manager about discrepancies and devised plans to reconcile financial issues
• Assessed data and information to check entries, calculations and billing codes for accuracy
• Supported Human Resources by certifying and processing payroll, electronic deposits and pay adjustments while distributing checks with zero lag time
• Supervised payroll, electronic deposits and employee pay adjustments
• Issued numbers payments to vendors and suppliers on bi-weekly basis
• Reviewed and calculated payroll to promote timely disbursement of paychecks.