Jessica Mattheis
Auburn,WA
Summary
Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Program Coordinator III
Seattle Children's Hospital- General Surgery
2022.05 - Current
- Provided exceptional administrative support to Division Chief of General Surgery
- Responsible for 14 surgeons and 13 APPs clinical deployment through QGenda.
- Developed and maintained relationships with external partners to facilitate program operations for our virtual scribe program.
- Collaborated with other program coordinators to achieve consistency in program objectives and services.
Senior Administrative Assistant
Seattle Children's Hospital- General Surgery
2021.04 - Current
- Administrative assistant to several general surgeons, including department division chief.
- Coached new employees on administrative procedures, company policies and performance standards.
- Supported program operations by preparing and updating documents, reports and spreadsheets.
- Delivered top-notch administrative support to office staff, promoting excellence in office operations.
Senior Scheduling Coordinator
Seattle Children's Hospital- General Surgery
2019.01 - 2021.04
- Responsible for scheduling accurate and timely appointments and modeling Seattle Children’s core values by providing excellent, quality customer experiences for Seattle Children’s patients, families and clinic partners.
- Provide valuable information and reassurance to families; demonstrating empathy, high attention to detail, aptitude at multi-tasking, effective prioritization and commitment to teamwork
- Works collaboratively with team members to provide quality service to ensure delivery of safe patient care
Emergency Room Technician
MultiCare Good Samaritan Hospital
2013.10 - 2019.01
- Assisted doctors with examinations of patients by taking vital signs, including blood pressure, height, weight and drawing blood.
- Delivers high quality patient care and efficiently performs clinical procedures with scope of my licensure under supervision of registered nurse and medical provider.
- Provides high standards of performance, including teamwork, communication and compassion in fast paced 47 bed ER.
- Efficiently works in situations that are varied and require problem solving and critical thinking skills to respond appropriately in emergency situations.
- Regularly responds to emergent situations promptly and recognizing and anticipating equipment and procedures needed for medical providers and nurses to adequately care for patients.
Customer Service Representative and Internet Sales
Flax4Life
2013.01 - 2015.06
- Documented human resources records and maintained confidentiality of sensitive personal information.
- Built client list and strengthened customer relationships through consistent communication via phone and internet.
- Generated advertising brochure for vendor use.
- Served as the primary point of contact for incoming media calls, including requests for meetings and interviews with company executives and experts.
- Maintained company website and social media content.
- Managed office inventory by restocking supplies and placing purchase orders to maintain adequate stock levels.
- Coordinated travel arrangements, including booking airfare, hotel and ground transportation
ED Patient Access Representative
MultiCare Good Samaritan Hospital
2010.01 - 2014.01
- Determined patient financial needs and referred eligible patients to proper county, state or federal agencies to obtain financial assistance.
- Accurately and efficiently registered patients into the Emergency Department, as well as after hour inpatient registrations, laboratory registrations, etc.
- Provide excellent customer service in a high-volume setting to all hospital visitors and staff.
Education
Certificate - CNA
Whatcom Community College
Bellingham, WASkills
- Confidentiality requirements
- Schedule Organization
- Administrative Duties
- Customer service and support
- Expense Tracking
- Microsoft Office
- Program Management
- Office Administration
- Proactive mindset
Certification
- Medical Assistant - Registration, WA 2013
- Nursing Assistant Certificate, Whatcom Community College, 2013
- Medical Assistant - Phlebotomist, WA 2014
Timeline
Program Coordinator III
Seattle Children's Hospital- General Surgery
2022.05 - Current
Senior Administrative Assistant
Seattle Children's Hospital- General Surgery
2021.04 - Current
Senior Scheduling Coordinator
Seattle Children's Hospital- General Surgery
2019.01 - 2021.04
Emergency Room Technician
MultiCare Good Samaritan Hospital
2013.10 - 2019.01
Customer Service Representative and Internet Sales
Flax4Life
2013.01 - 2015.06
ED Patient Access Representative
MultiCare Good Samaritan Hospital
2010.01 - 2014.01
Certificate - CNA
Whatcom Community College
- Medical Assistant - Registration, WA 2013
- Nursing Assistant Certificate, Whatcom Community College, 2013
- Medical Assistant - Phlebotomist, WA 2014
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