Summary
Overview
Work History
Skills
Timeline
Hi, I’m

Jessica Matthews

Copperas Cove,TX
Jessica Matthews

Summary

Dedicated Housekeeper experienced in basic housekeeping duties, including changing sheets and towels, restocking supplies, vacuuming and dusting. Supports facility operations by cleaning units with professional products and maintaining quality standards. Demonstrates strong commitment to providing best possible experience for guests.

Overview

17
years of professional experience

Work History

Shelia
Bryan, Texas

Housekeeper
08.2024 - 10.2024

Job overview

  • Swept and mopped floors, vacuumed carpets and rugs, dusted furniture, wiped down surfaces.
  • Cleaned bathrooms, including toilets, tubs, showers and sinks.
  • Changed bed linens and towels, tidied up rooms.
  • Sanitized all areas of the hotel lobby and public restrooms.
  • Maintained a clean linen closet by folding sheets neatly on shelves.
  • Responded to requests from guests regarding housekeeping needs.
  • Reported any maintenance issues or damage to supervisors immediately.
  • Disinfected telephones, light switches and other frequently touched objects.
  • Interacted pleasantly with clients and guests when performing daily duties.
  • Stocked amenities such as soap, shampoo and toilet paper in guest rooms.
  • Replenished supplies such as drinking glasses and coffee cups in guest rooms.
  • Inspected guest rooms after cleaning to ensure they were presentable.
  • Delivered requested items such as extra pillows or blankets to guest rooms.
  • Followed safety procedures when handling hazardous materials.
  • Provided information about hotel services upon request from guests.
  • Observed proper use of chemicals when cleaning various surfaces.
  • Ensured that all health standards were met during cleaning operations.
  • Vacuumed floors and dusted furniture to maintain organized, professional appearance.
  • Used cleaning chemicals following proper guidelines.
  • Cleaned building floors by sweeping, mopping and scrubbing.
  • Maintained and organized cleaning supplies stock.
  • Moved beds, sofas and small furniture to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
  • Employed deep-cleaning techniques for areas in need of additional sanitation.
  • Returned rooms to occupant-ready status to satisfy future guests.
  • Sanitized and cleaned sinks, mirrors, toilets and showers.
  • Supplied extra towels and toiletries when requested to optimize guest comfort.
  • Maintained clean floors throughout property by sweeping, scrubbing and waxing.
  • Communicated with customers about requests for additional supplies or cleaning services.
  • Communicated with maintenance team on damages to repair.
  • Sorted and counted linens and organized in storage areas.
  • Prepared rooms for meetings and arranged decorations, media equipment and furniture for social or business functions.
  • Inspected furniture for damage or stains in between guest stays.
  • Reported damage or theft of hotel property to management.
  • Monitored cleanliness of lobby, swimming pool and other common areas.
  • Waxed and polished wood furnishings to restore faded appearance.
  • Emptied trash receptacles throughout the property.
  • Scrubbed kitchen appliances, countertops and fixtures.
  • Emptied wastebaskets and disposed of soiled linens in guest rooms to reduce spread of germs and enhance freshness.
  • Removed finger marks and smudges from doors, frames and glass partitions to enhance shine.
  • Used appropriate personal protective equipment and supplies when handling hazardous waste or chemicals.
  • Reported maintenance concerns or repairs to appropriate supervisor for prompt remediation.
  • Dusted ceiling air conditioning diffusers and ventilation systems to improve airflow.
  • Laundered sheets and removed stains to restore linens to pristine condition.
  • Requested maintenance orders to fix non-working equipment and address room damage.
  • Assisted in laundry services including washing, drying, and folding linens.
  • Returned vacant rooms to occupant-ready status by deep cleaning, changing linens, restocking inventory and removing trash.
  • Replaced sheets and pillowcases daily and used hospitality corners on beds to provide comfort for guests.
  • Adhered to daily cleaning schedules and updated as needed based on demand.
  • Maintained well-stocked and well-organized service carts to support efficient and timely cleaning services.
  • Rendered detailed and timely cleaning services while working in fast-paced environment with multiple interruptions.
  • Dusted and polished fixtures and cabinet hardware to maintain sparkling appearance.
  • Checked inventory for required supplies and made lists for needed cleaning products.
  • Swept and damp-mopped private stairways and hallways.
  • Delivered ironing boards, baby cribs and rollaway beds to guests' rooms.

Michael J. Harrigan
Copperas Cove, TX

Soup Kitchen Volunteer
02.2024 - 05.2024

Job overview

  • Assisted in setting up the soup kitchen prior to opening, including stocking shelves and organizing food items.
  • Prepared meals for distribution, following recipes and directions from supervisors.
  • Provided assistance to customers by handing out meal trays, explaining menu options, and offering nutritional advice.
  • Cleaned and sanitized kitchen surfaces and equipment after each shift.
  • Served hot meals to customers with a friendly demeanor.
  • Kept accurate inventory of supplies and restocked as needed.
  • Organized donations from local businesses into appropriate categories.
  • Stored donated food items properly in order to maintain freshness and safety standards.
  • Helped clean up after closing time, ensuring all areas were tidy for the next day's operations.
  • Transported prepared meals to elderly patrons who were unable to come to the soup kitchen.
  • Assisted with cooking hot meals for large soup kitchen.
  • Engaged professionally and respectfully with people of various ages and from different backgrounds.
  • Demonstrated good verbal and written communication and organization skills.
  • Helped disabled individuals by carrying food trays and refilling hot and cold beverages.
  • Sorted and packed donated food items to ship to families in need.
  • Greeted customers upon arrival and gave directions to appropriate facility locations.
  • Assisted impoverished and homeless population, providing access to selection of quality food products.
  • Unloaded packages and deliveries from food trucks and transported items to appropriate locations.
  • Bagged bread and fresh produce for customers and staff.
  • Maintained cleanliness of volunteer center and warehouse areas.
  • Repackaged bulk donations into smaller portions for distribution.
  • Assisted with stocking shelves and removing expired items.
  • Boxed family-sized boxes of groceries for distribution to families in need.
  • Sorted and packaged items to be delivered to clients.
  • Facilitated day-to-day operations to promote welcoming, well-stocked and hygienic food pantry.
  • Prepared and distributed food vouchers for community members.
  • Developed partnerships with local organizations to support food distribution efforts.
  • Assisted with new volunteer recruitment, orientation and training.
  • Coordinated with team members to set up distribution areas for efficient service.
  • Trained new volunteers in food bank processes and safety protocols.

Self-employeed
Copperas Cove, TX

House Cleaner
04.2021 - 05.2023

Job overview

  • Swept, mopped, vacuumed and polished floors of all types.
  • Dusted furniture, window sills and other surfaces to remove dirt and cobwebs.
  • Cleaned bathrooms including toilets, showers and bathtubs, sinks and countertops.
  • Washed windows inside and outside as needed.
  • Emptied wastebaskets and replaced liners.
  • Polished metal fixtures in kitchen and bathroom areas.
  • Organized closets according to customer specifications.
  • Sanitized doorknobs, light switches and other frequently touched surfaces.
  • Scrubbed walls with appropriate cleaning solutions to remove marks or stains.
  • Maintained supplies such as paper towels, toilet tissue, soaps.
  • Removed lint from carpets using a vacuum cleaner attachment.
  • Transported trash bags to designated outdoor receptacles for disposal.
  • Cleansed kitchen appliances such as microwaves, stoves, dishwashers.
  • Disinfected kitchen utensils like cutting boards and knives after use.
  • Swept patios or decks of debris or leaves with a broom or blower.
  • Provided additional services upon request by customers such as laundry washing, folding, ironing or pet care.
  • Operated industrial cleaning equipment safely in accordance with manufacturer's instructions.
  • Checked supplies inventory regularly to ensure adequate levels are available at all times.
  • Assisted customers in selecting appropriate cleaning products for specific tasks.
  • Replaced air freshener cartridges when necessary to maintain pleasant odors in the home.
  • Organized, cleaned and sanitized kitchens, bedrooms, living rooms and bathrooms to tidy and eliminate daily germs.
  • Cleaned homes following specific and detailed protocols and requests.
  • Washed and dried dishes to maintain clean and orderly kitchen.
  • Operated in-house and portable vacuums to remove dust and debris from hardwood floors, carpets and upholstery.
  • Coordinated home cleaning schedule based on client availability and realistic time constraints.
  • Used natural cleaning products where possible and followed product recommendations to maintain client safety.
  • Used proper chemicals and cleaning materials to optimal dilution and cleaned specific surfaces followed client requests.
  • Laundered sheets and other bedding, made beds and fluffed pillows.
  • Exercised extreme caution when cleaning historic homes with original wood and sensitive surface materials.
  • Marketed cleaning services to grow customer base, offering client referral discounts, coupons and holiday promotions.
  • Vacuumed floors and dusted furniture to maintain organized, professional appearance.
  • Interacted pleasantly with clients and guests when performing daily duties.
  • Removed finger marks and smudges from doors, frames and glass partitions to enhance shine.
  • Cleaned building floors by sweeping, mopping and scrubbing.
  • Moved beds, sofas and small furniture to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
  • Employed deep-cleaning techniques for areas in need of additional sanitation.
  • Maintained and organized cleaning supplies stock.
  • Used cleaning chemicals following proper guidelines.
  • Emptied wastebaskets and disposed of soiled linens in guest rooms to reduce spread of germs and enhance freshness.
  • Used appropriate personal protective equipment and supplies when handling hazardous waste or chemicals.
  • Dusted ceiling air conditioning diffusers and ventilation systems to improve airflow.
  • Laundered sheets and removed stains to restore linens to pristine condition.
  • Reported maintenance concerns or repairs to appropriate supervisor for prompt remediation.
  • Requested maintenance orders to fix non-working equipment and address room damage.
  • Assisted in laundry services including washing, drying, and folding linens.
  • Maintained well-stocked and well-organized service carts to support efficient and timely cleaning services.
  • Adhered to daily cleaning schedules and updated as needed based on demand.

RNC
Copperas Cove, Texas

Construction Cleaner
03.2018 - 03.2019

Job overview

  • Swept and mopped hard surface floors, vacuumed carpets, and dusted surfaces.
  • Scrubbed walls, windowsills, and baseboards with appropriate cleaning solutions.
  • Emptied trash cans, replaced liners, and disposed of waste in designated receptacles.
  • Maintained construction site cleanliness by removing debris from the premises on a daily basis.
  • Followed safety procedures when using hazardous chemicals to avoid any potential risks or accidents.

Dollar Tree
Copperas Cove, Texas

Cashier
08.2017 - 11.2017

Job overview

  • Greeted customers and answered any questions they had about the store's products and services.
  • Verified that customers were of legal age to purchase alcohol or tobacco products.
  • Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.

Piccadilly Cafeteria
Mobile, Alabama

Waitress Trainer
07.2007 - 12.2010

Job overview

  • Prepared and conducted on-site training sessions for wait staff on customer service, food safety, and proper table setting.
  • Developed instructional materials such as workbooks, handouts, job aids, videos, multimedia visual aids and online tutorials.
  • Provided guidance to new waiters in learning the menu items and their ingredients.
  • Demonstrated proper methods of taking orders from customers accurately and efficiently.
  • Instructed waiters on how to respond appropriately to customer complaints or inquiries.
  • Reviewed servers' performance regularly by observing them interacting with customers during meal services.
  • Assessed waiters' knowledge of restaurant policies and procedures related to customer service standards.
  • Conducted role play activities to illustrate appropriate behavior when dealing with difficult customers.
  • Assisted in developing strategies for improving the overall quality of food service delivered by wait staff members.
  • Monitored compliance with sanitation regulations while maintaining a safe working environment for all employees.
  • Maintained accurate records of trainees' progress throughout the training program.
  • Evaluated waiter's performance through feedback forms and one-on-one meetings.
  • Organized periodic workshops focusing on topics like communication skills, problem solving techniques.
  • Ensured that all trainees are aware of the company's policies and procedures regarding workplace safety.
  • Explained various techniques used in handling large groups of customers efficiently.
  • Encouraged positive attitude among waiters towards customers by recognizing outstanding performances.
  • Conducted refresher courses for experienced waiters on updated menu items and recipes.
  • Advised team members about career development opportunities available within the restaurant industry.
  • Provided constructive criticism to help servers improve their skills and increase efficiency levels.
  • Provided exceptional service to high volume of daily customers.
  • Welcomed guests with personable attitude and brought beverage orders while reviewing menu options.
  • Educated waiters on menu, memorization strategies and how to convey information clearly.
  • Prepared salads, appetizers, and garnishes to assist kitchen staff.
  • Instructed new staff members on food handling procedures and service techniques.
  • Verified guest satisfaction with meals and suggested additional items to increase restaurant sales.
  • Communicated with hosts, bussers and kitchen staff to prepare for and serve customers.
  • Performed continuous reviews of wait staff and provided feedback directly to team members as well as managers.
  • Prepared and led food service training programs to teach staff various tasks.
  • Worked directly with servers for many shifts during training process.
  • Calculated charges, issued table checks, and collected payments from customers.

Skills

  • Linen replacement
  • Linen replenishment
  • Dusting
  • Deep cleaning
  • Restroom detailing
  • Cleaning techniques
  • Safe cleaning with chemicals
  • Ergonomics and safety training
  • Infection control
  • Guest amenity replenishment
  • Vacuuming and sweeping
  • Resident support
  • Complex Problem-solving
  • Polishing surfaces
  • Watering plants
  • Focused and detail-oriented
  • Washing windows
  • Cleaning light fixtures
  • Floor scrubber machines
  • Inventory control
  • Product knowledge
  • Supply inventory management
  • Appliance maintenance
  • Ceiling fan cleaning
  • Customer service-focused
  • Waste disposal
  • Cleaning and organizing
  • Equipment operation
  • Commercial and residential cleaning
  • Residential cleaning
  • Laundry management
  • Customer feedback management
  • Guest relations
  • Kitchen sanitizing
  • Closet detailing
  • Able to lift [number] lbs
  • Chandelier cleaning
  • Folding clean laundry
  • Budget control
  • Hospitality background
  • Hardworking
  • Customer-oriented
  • Dusting furniture
  • Vacuuming
  • Chemical handling
  • Ironing clothing
  • Window cleaning
  • Interior and exterior cleaning
  • Sanitization techniques
  • Quality assurance controls
  • Health and safety compliance
  • Mopping and buffing floors

Timeline

Housekeeper
Shelia
08.2024 - 10.2024
Soup Kitchen Volunteer
Michael J. Harrigan
02.2024 - 05.2024
House Cleaner
Self-employeed
04.2021 - 05.2023
Construction Cleaner
RNC
03.2018 - 03.2019
Cashier
Dollar Tree
08.2017 - 11.2017
Waitress Trainer
Piccadilly Cafeteria
07.2007 - 12.2010

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Jessica Matthews