Overview
Work History
Education
Skills
Timeline
Generic

Jessica Matthews

Louisville, Ky.,KY

Overview

12
12
years of professional experience

Work History

Shifter

UPS
07.2024 - Current
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.
  • Worked well in a team setting, providing support and guidance.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Assisted with day-to-day operations, working efficiently and productively with all team members.
  • Passionate about learning and committed to continual improvement.

Cashier

Dollar Tree
07.2013 - 06.2019
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Built relationships with customers to encourage repeat business.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Restocked and organized merchandise in front lanes.
  • Assisted customers with returns, refunds and resolving transaction issues.
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
  • Stocked, tagged and displayed merchandise as required.

Receptionist

H&r Block
01.2013 - 08.2017
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Confirmed appointments, communicated with clients, and updated client records.
  • Answered phone promptly and directed incoming calls to correct offices.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Resolved customer problems and complaints.
  • Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
  • Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.

Loader

Fed X Ground
09.2013 - 04.2014
  • Loaded and unloaded pallets quickly and safely, managing work load priorities.
  • Contributed to overall warehouse operations by assisting with various tasks as needed, fostering a collaborative work environment.
  • Maintained a safe work environment with proper handling techniques and adherence to safety protocols.
  • Lifted and slid packages weighing up to Number pounds on conveyor belts to transport items.
  • Loaded and unloaded cargo efficiently, minimizing potential damage to goods during transit.
  • Implemented time-saving tactics that enabled quicker processing of orders without compromising accuracy or quality.
  • Checked accuracy of product packaging and labeling, rectifying any issues.
  • Followed all safety and security protocols to minimize risk of injury.
  • Operated heavy machinery such as forklifts, pallet jacks, and hand trucks to safely transport materials within the warehouse.
  • Collaborated with team members, resulting in increased productivity and timely deliveries.

Education

Grayson High School
Grayson, GA

Skills

  • Friendly, positive attitude
  • Teamwork and collaboration
  • Customer service
  • Problem-solving
  • Time management
  • Attention to detail
  • Dependable and responsible
  • Multitasking

Timeline

Shifter

UPS
07.2024 - Current

Loader

Fed X Ground
09.2013 - 04.2014

Cashier

Dollar Tree
07.2013 - 06.2019

Receptionist

H&r Block
01.2013 - 08.2017

Grayson High School

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Jessica Matthews