Jessica Matthews
Memphis,TN
Summary
A confident and reliable individual with professional proven leadership skills, problem-solving and customer service skills. I am seeking a position where my knowledge and experience will be used for growth and advancement.
Overview
9
9
years of professional experience
Work History
ASSISTANT
Shelby County Schools
Memphis, TN
07.2022 - Current
- Built strong relationships with colleagues and staff through professional and courteous communication
- Assist teachers and staff in the classroom with activities and structure.
- Create lesson plans, and schedules for the week
- Supervise students and interact with them daily.
- Assisted in organizing school events and activities to enhance student engagement.
- Make learning engaging and fun with new ideas and knowledge of various subjects.
TEAM LEADER
City of Memphis
Memphis, TN
05.2023 - 01.2025
- Cultivated an environment of trust, respect, collaboration, and accountability among the team members.
- Monitored workflows to ensure accuracy in data entry processes and provide timely resolutions when issues arise.
- Mentored and coached team members to ensure successful performance.
- Demonstrated excellent problem-solving and decision-making skills
MANAGER
Payless
Memphis, TN
11.2020 - 11.2021
- Provided support for customers by addressing complaints quickly and efficiently, displaying exceptional customer service skills.
- Managed daily operations including scheduling and budgeting, exhibiting excellent multitasking capabilities.
- Monitored team productivity and performance to support goals.
- Coached and motivated team, driving sales and delivering exceptional customer service.
- Utilized strong analytical and problem-solving skills to address operational issues.
ASSISTANT
City Of Memphis
Memphis, TN
05.2018 - 08.2019
- Use company software, organize books, assist customers with information, answer phone, communicate effectively with staff, issue library cards, help maintain a clean organized work environment, create fun work activities, do outreach in the community
- Greeted guests in with friendliness and professionalism
- Answered incoming calls, processed requests and relayed messages to appropriate personnel
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors
- Keyed all data into Software
CUSTOMER SERVICE REPRESENTATIVE
Target
Memphis, TN
05.2016 - 05.2018
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns
- Answered customer telephone calls promptly to avoid on-hold wait times
- Answered constant flow of customer calls with minimal wait times
- Offered advice and assistance to customers, paying attention to special needs or wants
- Recommended products to customers, thoroughly explaining details
Education
BACHELOR'S -
LeMoyne-Owen College
TN01.2017
Skills
- Excellent Writing skills
- Organization Skills
- Great Communication Skills
- Computer Skills
- Typing
- Leadership
- Problem solving Skills
- Decision-Making
- Analytical and Critical Thinking
- Friendly, Positive Attitude
- Team collaboration
References
- TAWANDA HOWARD, Teacher, (901) 337-5664
- MEGHAN BULTER, Nurse Assistant, 901-791-6631
- MS. HOYLE, Co-Worker, 901-247-1176
- ELIZA SLEDGE, Teacher's Assistant Coworker, (901) 570-8020, Sledgee@scsk12.org
Timeline
TEAM LEADER
City of Memphis
05.2023 - 01.2025
ASSISTANT
Shelby County Schools
07.2022 - Current
MANAGER
Payless
11.2020 - 11.2021
ASSISTANT
City Of Memphis
05.2018 - 08.2019
CUSTOMER SERVICE REPRESENTATIVE
Target
05.2016 - 05.2018
BACHELOR'S -
LeMoyne-Owen College