JESSICA MATTOS
Carteret
Summary
Dynamic Human Resources Generalist with 9 years of experience managing a comprehensive range of HR functions as an on-site specialist. Expertise in supporting and guiding cross-functional teams to implement best practices that enhance organizational effectiveness. Recognized as an HR champion, adept at administering and advancing HR initiatives while providing valuable insights on policy interpretation and implementation. Committed to fostering a collaborative work environment that drives employee engagement and aligns with business objectives.
Overview
16
16
years of professional experience
Work History
Human Resource Generalist
Amazon
01.2021 - 10.2024
- Provided HR generalist support to a large population of hourly employees and business leaders, balancing tactical execution and strategic initiatives
- Partnered with leadership to deliver HR programs focused on employee onboarding, talent management, and engagement, driving internal customer service improvements
- Leveraged HR data and metrics to identify trends, anticipate business needs, and implement strategies to enhance organizational health and employee experience
- Ensured compliance with policies and regulations, applying sound judgment in high-impact decisions to mitigate risks and ensure consistent policy application
- Delivered developmental coaching and feedback to business leaders, addressing performance management and complex employee issues aligned with company objectives
- Championed diversity, equity, and inclusion efforts, holding leaders accountable for equitable selection, retention, and development practices
- Executed employee engagement strategies, including rewards and recognition programs, while monitoring employee sentiment to proactively address concerns
- Led and developed a team of entry-level HR professionals, driving HR functional excellence and process improvements
- Updated key human resource metrics on turnover and terminations using reporting tools on HRMS database.
- Explained and administered medical insurance, disability and flexible spending accounts.
Senior Human Resources Assistant
Amazon
01.2019 - 01.2021
- Collaborated with a team of hourly and senior PXT employees to create a best-in-class employee experience across various business lines.
- Fostered and role-modeled an inclusive environment where all employees felt valued and engaged.
- Advocated for employee success by facilitating end-to-end experiences that enhanced engagement and ensured employees felt appreciated for their contributions.
- Served as the first point of escalation for employee concerns, managing ambiguity and exercising equitable, high-judgment decisions.
- Led change and innovation in employee engagement, promoting the adoption of new technologies, self-service tools, and continuous improvement processes.
- Handled employee queries and situations with discretion, supporting routine HR functions like onboarding, performance management, and benefits services.
- Delivered exceptional internal and external customer service, focusing on communication and business acumen to meet organizational goals.
- Coached, developed, and supported leadership through empathetic decision-making, delivering insights through 1:1s, roundtables, and leadership training.
- Worked closely with all levels of the organization, from front-line employees to senior leaders, to improve HR processes and organizational health.
- Influenced leaders and partners to prioritize employee experience and customer-centric innovation in decision-making.
- Analyzed data and metrics to identify trends, anticipate business needs, and develop action plans, including deep dives into attendance and attrition patterns.
Human Resources Assistant
Amazon
01.2016 - 01.2019
- Responded professionally and efficiently to employee questions and concerns via multiple channels (in-person, email, phone), ensuring timely and accurate resolutions.
- Escalated complex cases and collaborated with partners on issues related to Leave of Absence (LOA), accommodations, and employee relations.
- Entered and reviewed associate data in HRIS and payroll systems with precision, ensuring accuracy and timeliness in data management.
- Provided expert guidance to associates and leadership on people practices, systems, and HR resources.
- Compiled and analyzed critical business metrics, such as attendance, attrition, and engagement, to support data-driven decision making.
- Advocated for the employee experience by partnering with leaders and teams to deliver world-class service and educate associates on self-service tools.
- Drafted and distributed internal communications to both associates and leadership on various HR topics and updates.
- Planned, coordinated, and implemented associate activities to foster an inclusive and engaging work environment.
- Assisted managers in addressing employee questions regarding time and attendance, benefits, policies, accommodations, and LOA.
Fulfillment Associate
Amazon
04.2015 - 01.2016
- Picked and packed order items.
- Demonstrated adaptability by cross-training in multiple job functions within the fulfillment center.
- Labeled boxes, crates and containers with accurate order information, destinations and codes to minimize shipping errors.
- Used appropriately sized boxes to pack products with care, minimizing shifting and damage during transport.
- Assisted in the training of new fulfillment associates, sharing best practices and offering support as needed.
- Followed orders precisely for correct items, sizes and quantities.
- Kept warehouse areas free of debris and safe for employees with proper storage and maintenance of machinery, tools and supplies.
- Collaborated with team members to optimize workflows and improve overall operational performance.
- Promoted warehouse safety by reporting or resolving safety hazards and observing OSHA guidelines.
- Volunteered to assist with projects, demonstrating willingness to learn new tasks and increase skill levels.
Lead Teacher's Assistance
The Learning Junction Inc
02.2013 - 04.2015
Receiving Clerk
White Rose Dairy
10.2008 - 07.2010
Education
No Degree - Criminal Justice
Kean University
Union, NJHigh School Diploma - undefined
Carteret High School
Carteret, NJ06.2007
Skills
- Employee Onboarding
- Benefits Administration
- HR Policies Implementation
- HRIS Systems
- Exit Interviews
- Employee Relations
- Performance Management
- Internal investigations
- Knowledgeable in all HR Systems
- Policy Implementation
- New employee orientations
- HR Metrics Analysis
Timeline
Human Resource Generalist
Amazon
01.2021 - 10.2024
Senior Human Resources Assistant
Amazon
01.2019 - 01.2021
Human Resources Assistant
Amazon
01.2016 - 01.2019
Fulfillment Associate
Amazon
04.2015 - 01.2016
Lead Teacher's Assistance
The Learning Junction Inc
02.2013 - 04.2015
Receiving Clerk
White Rose Dairy
10.2008 - 07.2010
High School Diploma - undefined
Carteret High School
No Degree - Criminal Justice
Kean University
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