Jessica-May Pamatian
Studio City, Los Angeles,CA
Summary
Dedicated professional with proven success working as a collaborator and exhibiting efficiency, dependability, and flexibility. Self-motivated leader with a passion for and commitment to community organizing, harm reduction, public health and welfare, serving marginalized communities, and social justice. Strong communicator with experience supporting and participating in diverse environments including public health and child development. Ability to build and maintain professional and positive relationships with coworkers, management, and community.
Overview
5
5
years of professional experience
Work History
Case Manager
Molina Healthcare
Los Angeles
11.2023 - 06.2024
- Completes clinical assessments of members per regulated timelines and determines who may qualify for case management based on clinical judgment, changes in member's health or psychosocial wellness, and triggers from the assessment.
- Develops and implements a case management plan in collaboration with the member, caregiver, physician and/or other appropriate healthcare professionals and member's support network to address the member needs and goals.
- Conducts telephonic, face-to-face or home visits as required.
- Performs ongoing monitoring of the care plan to evaluate effectiveness, document interventions and goal achievement, and suggest changes accordingly.
- Maintains ongoing member case load for regular outreach and management.
- Promotes integration of services for members including behavioral health care and long term services and supports to enhance the continuity of care for Molina members.
- May implement specific Molina wellness programs i.e. asthma and depression disease management.
- Facilitates interdisciplinary care team meetings and informal ICT collaboration.
- Uses motivational interviewing and Molina clinical guideposts to educate, support and motivate change during member contacts.
- Assesses for barriers to care, provides care coordination and assistance to member to address concerns.
Case Management Level 2
Heluna Health/San Francisco Homeless Outreach Team
San Francisco
04.2021 - 01.2023
- Operated under a strengths-based, Harm Reduction framework to provide clients with holistic care.
- Protected patient data in alignment with HIPAA privacy protocols. Communicated with legal services providers, social services agencies and local judicial systems regarding cases.
- Participated in case conferences with multi-disciplinary team to discuss client care planning and progression.
- Facilitated ongoing case management services to support successful outcomes and meet stabilization goals.
Case Management Level 1
Heluna Health/San Francisco Homeless Outreach Team
San Francisco
09.2019 - 03.2021
- Oversee SFHOT's Officer-on-Duty desk - answering phone calls, addressing in-person client needs, and supporting collaboration with other services offered at 50 Ivy (Street Medicine clinic, CPP payee, Tom Waddell Urgent Care).
- Conduct outreach by assignment throughout the City and outlying neighborhoods to people experiencing homelessness.
- Engage individuals and assess needs (eg, medical, mental health, substance use, shelter, food access, benefits, and other issues). Follow up with clients to support linkage, as needed.
- Perform wellness checks, assess risk, provide support, and referrals for needed services. This may include crisis intervention, engaging emergency medical or mental health systems, or mandated reporting.
- Advocate and collaborate with service providers and diverse teams, including DPH Street Medicine Team, and city agencies, to connect at-risk community members with transitional primary care, essential services, permanent housing, to facilitate access to care with the goal of stabilization.
- Maintain a minimum caseload of 15-20 clients that present with complex medical and/or behavioral issues, develop treatment plans, initiate referrals and linkages, and stabilize into permanent housing. Develop engagement strategies and interventions.
- Respond to requests from city agencies (the Mayor's Office, Board of Supervisors, SFPD, SFFD, HSH), merchants, community groups, and citizens to help individuals found at-risk in places not meant for human habitation.
- Use web-based technologies to look up information and collateral data relevant to service delivery
- Maintain timely and accurate documentation according to program requirements.
Education
Bachelor of Arts - Social Welfare
UC Berkeley
Berkeley05-2020
Bachelor of Arts - American Studies, child development & education
UC Berkeley
Berkeley05-2020
Skills
- Adaptability
- Care Coordination
- Client Advocacy
- Client Needs Assessments
- Case Planning
- Community Outreach
- Community Resources
- Crisis Intervention
- Cross-Functional Collaboration
- Documentation And Reporting
- Excellent Communication
- Harm Reduction
- Referral Coordination
- Team Leadership
Affiliations
- foodie
- music lover
- NBA fanatic
- volleyball player
Languages
English
Native/ Bilingual
Tagalog
Native/ Bilingual
References
References available upon request.
Timeline
Case Manager
Molina Healthcare
11.2023 - 06.2024
Case Management Level 2
Heluna Health/San Francisco Homeless Outreach Team
04.2021 - 01.2023
Case Management Level 1
Heluna Health/San Francisco Homeless Outreach Team
09.2019 - 03.2021
Bachelor of Arts - Social Welfare
UC Berkeley
Bachelor of Arts - American Studies, child development & education
UC Berkeley