Jessica McAfee
DeSoto
Summary
Highly motivated and adaptable professional with 10+ years of experience across project support, mortgage servicing, real estate, and IT systems. Skilled in communication, organization, and problem-solving, with a proven ability to coordinate projects, manage stakeholders, and streamline processes for efficiency. Completed the Google Project Management Professional Certificate and currently supporting residential/commercial contracting and financial projects. Recognized for handling complex cases, collaborating across teams, and delivering results under deadlines. Seeking to bring my background in process improvement, client management, and cross-functional coordination into an Entry-Level Project Coordinator role.
Overview
12
12
years of professional experience
Work History
Property Tax Specialist / Customer Care Associate
Cotality (formerly CoreLogic)
04.2023 - Current
- Manage escrow property tax accounts, assisting with payments, exemptions, and appraisal reviews.
- Streamline workflows to improve accuracy of tax-line management, reducing errors and rework.
- Resolve escalated client concerns, achieving high resolution rates and contributing to positive client reviews.
- Collaborate with cross-functional teams to ensure compliance with state and county property tax requirements.
Realtor & Notary Public
Independent Real Estate Roles
01.2021 - Current
- Managed end-to-end real estate transactions, including contracts, negotiations, and closings for residential and investment clients.
- Coordinated with escrow, title, and lending partners to ensure timely closings and compliance with requirements.
- Balanced multiple client portfolios simultaneously, leveraging organizational skills to improve satisfaction and repeat business.
- Executed and notarized legal/real estate documents with accuracy and compliance, ensuring professional handling of sensitive paperwork.
Project Assistant Coordinator
Franklin Investment Group
01.2020 - Current
- Support residential and commercial contracting projects, assisting with timelines, budgeting, and vendor coordination.
- Coordinate project schedules, monitor deliverables, and assist with risk resolution, ensuring deadlines are consistently met.
- Improved communication between contractors, clients, and title companies, reducing delays in project turnover.
Credit Analyst
Cotality (formerly CoreLogic)
02.2020 - 04.2023
- Researched and verified credit data for mortgage lenders, processing credit supplements to ensure accurate underwriting documentation.
- Served as Subject Matter Expert on client and internal projects, developing process documentation and training resources that improved team efficiency.
- Created and implemented a file-tracking system in Excel that reduced errors and improved reporting accuracy.
- Handled international and escalation files, resolving discrepancies with precision and urgency.
BRS Implementations Client Representative
BBVA Bank (via Apex Temp Agency)
04.2019 - 08.2019
- Onboarded and offboarded commercial banking clients, ensuring seamless transitions for non-consumer accounts.
- Supported treasury management services (ACH, wire transfer, remote deposit), resolving issues to improve client retention.
Shipment Management Coordinator
Ryder Transportation
07.2017 - 11.2018
- Trained and mentored new hires, creating onboarding resources to reduce ramp-up time.
- Routed and tendered shipments, coordinating logistics between carriers and customers.
- Implemented a customer complaint tracking system, reducing response time and improving resolution outcomes.
Payroll Associate
Farmer Brothers Company
12.2015 - 07.2017
- Processed payroll for 500+ multi-state employees, ensuring accuracy and timeliness.
- Handled workers’ comp claims, union contracts, and leave-of-absence requests, maintaining compliance and reducing errors.
IT Help Desk Analyst
Randstad / Robert Half Assignments
02.2014 - 09.2015
- Resolved software, hardware, and connectivity issues for both on-site and remote users.
- Created Knowledge Base articles, improving first-call resolution rates.
Education
Google Professional Project Management Certificate -
Business Coursework
Tarrant County College
Certified Notary Signing Agent - undefined
Licensed Realtor
Champions School of Real Estate
09-2024
Skills
- Project Coordination & Scheduling
- Communication & Stakeholder Management
- Process Improvement & Documentation
- Client & Vendor Relationship Management
- Escalation & Risk Resolution
- Data Analysis & Reporting
- Training & Mentorship
- Customer Service Excellence
Timeline
Property Tax Specialist / Customer Care Associate
Cotality (formerly CoreLogic)
04.2023 - Current
Realtor & Notary Public
Independent Real Estate Roles
01.2021 - Current
Credit Analyst
Cotality (formerly CoreLogic)
02.2020 - 04.2023
Project Assistant Coordinator
Franklin Investment Group
01.2020 - Current
BRS Implementations Client Representative
BBVA Bank (via Apex Temp Agency)
04.2019 - 08.2019
Shipment Management Coordinator
Ryder Transportation
07.2017 - 11.2018
Payroll Associate
Farmer Brothers Company
12.2015 - 07.2017
IT Help Desk Analyst
Randstad / Robert Half Assignments
02.2014 - 09.2015
Business Coursework
Tarrant County College
Certified Notary Signing Agent - undefined
Google Professional Project Management Certificate -
Licensed Realtor
Champions School of Real Estate
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