Jessica McAllister
Sales, Customer Service
Ruskin,FL
Summary
Versatile and dynamic professional with a proven track record in customer service and inventory management, notably at HSNi. Excelled in fostering customer loyalty and streamlining stock processes, demonstrating exceptional problem-solving and teamwork skills. Achieved significant business growth through strategic marketing and meticulous organizational abilities.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.
Dynamic individual with hands-on experience in sales annd customer relations and talent for navigating challenges. Brings strong problem-solving skills and proactive approach to new tasks. Known for adaptability, creativity, and results-oriented mindset. Committed to making meaningful contributions and advancing organizational goals.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Homemaker
My Home
09.2009 - Current
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Organized and detail-oriented with a strong work ethic.
Independent Fashion Retailer
Myself
07.2014 - 12.2023
- Streamlined inventory management processes for improved accuracy and efficiency in stock control.
- Enhanced customer engagement with the implementation of a successful loyalty rewards program.
- Developed strong relationships with suppliers, negotiating favorable terms for inventory purchases.
- Improved store aesthetics with thoughtful visual merchandising techniques that showcased products effectively.
- Conducted regular financial analysis to monitor business performance, making informed decisions for continued growth.
- Kept abreast of fashion trends, curating an appealing product selection tailored to the target demographic.
- Increased customer satisfaction by providing personalized fashion recommendations and styling advice.
- Expanded business reach through strategic marketing initiatives on social media platforms.
Customer Service Representative II
HSNi
10.2021 - 08.2022
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
Administrative Assistant Commercial Lending
GTE Financial
02.2006 - 09.2009
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
- Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.
- Organized office events such as holiday parties or team-building activities, promoting a positive company culture and boosting employee morale.
- Prepared reports and presentations for facilitating informed decision-making.
- Enhanced office productivity by implementing effective filing and retrieval systems.
- Assisted in preparing documents and correspondence to support business objectives.
- Improved document accuracy by proofreading and editing for errors.
- Managed office supply inventory, ensuring availability of necessary resources.
Education
High School Diploma - College Bound
Brandon High School
Brandon, FLNone - AA
Hillsborough Community College
Tampa, FLSales Associate - Real Estate
Shaw Real Estate School
Brandon, FLSkills
- Friendly, positive attitude
- Teamwork and collaboration
- Customer service
- Problem-solving
- Time management
- Flexible and adaptable
Certification
Real Estate License (currently voluntary inactive)
Timeline
Customer Service Representative II
HSNi
10.2021 - 08.2022
Independent Fashion Retailer
Myself
07.2014 - 12.2023
Homemaker
My Home
09.2009 - Current
Administrative Assistant Commercial Lending
GTE Financial
02.2006 - 09.2009
High School Diploma - College Bound
Brandon High School
None - AA
Hillsborough Community College
Sales Associate - Real Estate
Shaw Real Estate School