Jessica McCabe
Bryan
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet goals.
Overview
24
24
years of professional experience
Work History
PCA Personal Care Assistant
Private Employer
07.2021 - 11.2024
- Helped with errands, making appointments, helped with shopping, Bills, Cooking, cleaning, laundry etc
- Maintained a clean and safe environment for patients, reducing the risk of infections and accidents.
- Answered patient assistance calls, assessed needs, and offered qualified support.
- Improved patient comfort by providing compassionate and attentive care.
Personal Assistant/ & Sometimes Light Mechanic
Dimerinsky
04.2019 - 02.2022
- Super small trucking company, assisting with paperwork, logs, trips, checking trailers, strapping down loads, making sure everything stayed up to date, As well as some mechanic work
- Prepared correspondence and communication for timely responses.
- Improved executive efficiency by managing calendars and meetings.
- Coordinated schedules to ensure seamless daily operations.
- Improved workflow, assisting in document preparation and filing.
- Handled confidential information with discretion, maintaining privacy and trust.
Telemarketer Representative
Impact Sales Solutions Inc.
12.2018 - 09.2021
- Set up new accounts, Customer support, Customer Retention, took payments and updated accounts, Moved to retention running 2 computers, fixed account issues payment processing
- Managed a high volume of calls daily while maintaining professionalism and efficiency.
- Answered calls, took messages, and transferred calls to correct individuals.
- Completed daily cold calling and outreach to build sales pipeline.
- Generated new leads through targeted cold calling efforts, expanding the company''s client base.
- Informed current and prospective customers of promotions and new or upgraded products.
Pizza Maker
VITOS PIZZA
10.2018 - 09.2020
- Ran orders, cleaned, stocked, handled orders and closed
- Topped pizzas with right ingredients based on orders utilizing recipe-directed amounts and distribution methods.
- Rolled and shaped dough to correct sizes and shapes based on orders to fit in oven and cook evenly.
- Developed strong time management skills by juggling multiple orders during peak hours without compromising quality.
- Handled cash register operations by applying coupons, giving customer totals, and processing cash and credit card payments.
- Followed food safety and sanitation guidelines to prevent foodborne illnesses and promote customer health and safety.
CSR, Stock Drug GM, & Cashier
Kroger
04.2007 - 02.2013
- Contact: Debbie Crabtree @614-920-7400
- Duties Performed:
- Check cashing, Utilities payments, Handling customer complaints, Use of computer, Lottery, Money orders, Customer returns, Filing, Running cash registers, Stocking items, Price changes, Setting up displays, Multi tasking & Use of Multi line phone
- Built strong customer relationships by maintaining open lines of communication.
- Supported team efforts through collaborative problem-solving.
- Maintained knowledge of store promotions to inform customers and increase sales.
- Supported customer retention, addressing feedback with professionalism.
- Resolved technical issues, enhancing customer experience.
CSR, Credit Card Consultant & Receptionist
ICT Incorporated
06.2004 - 02.2009
- Company Overview: Company is No longer in business
- Setting up New accounts for Discover Card, canceling accounts, Constant use of computer, Filing, Answering multi-line phone, Multi tasking, Accepting credit card payments, Helped with training people and Anything else that was needed done
- Addressed and resolved issues quickly, ensuring customer retention.
- Facilitated communication between clients and internal teams to ensure service accuracy.
- Handled customer inquiries and processed orders to streamline operations.
Assembly Line Production Worker
Limited Brands Incorporated
09.2000 - 05.2008
- Contact #:614-415-7000
- Helping different Supervisor file when they were busy, along with taking messages for them, cleaning, Picking Items and putting them with the right shipment, checking shipments making sure they were going to designated area, re- stocking items, Loading and Un-Loading boxes checking and making the lists for damaged Items
- Contributed to overall team success by meeting daily production targets consistently.
- Maintained a clean and organized workstation, ensuring optimal productivity and safety for all workers.
- Demonstrated adaptability by learning new procedures quickly when changes were implemented on the production line.
- Exceeded company expectations regarding punctuality and attendance, demonstrating a strong work ethic and commitment to the success of the assembly line team.
Education
High School -
Broad Water High School
Townsend, MT01.2001
Skills
- Customer Service (10 years)
- Food Service (4 years)
- Cashier (5 years)
- Stocking (4 years)
- Filing (3 years)
- Office help (5 years)
- Call Center (8 years)
- Telemarketing
- Warehouse experience
- Computer skills
- Typing
- Communication skills
- Organizational skills
- Manufacturing
- Assembly
- Customer service
- Inside sales
- Front desk
- Telecommunication
- Cold calling
- Retail sales
Training
- Customer service — Proficient
- March2024
- Identifying and resolving common customer issues
- Full results: Proficient
- Customer focus & orientation — Proficient
- Responding to customer situations with sensitivity
Timeline
PCA Personal Care Assistant
Private Employer
07.2021 - 11.2024
Personal Assistant/ & Sometimes Light Mechanic
Dimerinsky
04.2019 - 02.2022
Telemarketer Representative
Impact Sales Solutions Inc.
12.2018 - 09.2021
Pizza Maker
VITOS PIZZA
10.2018 - 09.2020
CSR, Stock Drug GM, & Cashier
Kroger
04.2007 - 02.2013
CSR, Credit Card Consultant & Receptionist
ICT Incorporated
06.2004 - 02.2009
Assembly Line Production Worker
Limited Brands Incorporated
09.2000 - 05.2008
High School -
Broad Water High School
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