Laura McCAll
Grand Rapids,MI
Summary
Adaptable professional with a proven track record in customer service and inventory management. Skilled in problem-solving and collaboration, contributing to reduced wait times and improved workflow across diverse roles.
Overview
16
16
years of professional experience
Work History
Crew Member
Wendy's
Grand Rapids, MI
04.2021 - 02.2026
- Delivered exceptional customer service, ensuring satisfaction and repeat business.
- Operated kitchen equipment efficiently to maintain fast-paced food preparation standards.
- Collaborated with team members to streamline order processing and reduce wait times.
- Trained new crew members on operational procedures and safety protocols.
Patient Services Representative
Priority Health
07.2018 - 09.2020
- Facilitated provider onboarding processes to enhance network participation and accessibility.
- Managed provider inquiries, ensuring timely and accurate responses for improved satisfaction.
- Collaborated with cross-functional teams to streamline communication between providers and internal departments.
Warehouse Order Picker
Diversified Distribution
Grand Rapids, MI
08.2016 - 05.2018
- Maintained inventory accuracy through regular cycle counts and stock rotation.
- Collaborated with team members to optimize workflow and minimize delays.
- Ensured accuracy in order fulfillment by utilizing barcode scanning technology.
Machine Operator
General Motors Co
Grand Rapids, MI
05.2016 - 08.2016
- Operated machinery to ensure efficient production flow and minimal downtime.
- Conducted routine inspections and preventive maintenance on equipment to maintain operational standards.
- Collaborated with team members to optimize assembly processes and improve workflow efficiency.
Collections Agent
A-! Leasing, LLc
Grand Rapids, MI
10.2009 - 02.2016
- Managed customer accounts to ensure timely payments and resolve outstanding balances.
- Developed and implemented effective collection strategies to enhance recovery rates.
- Resolved disputes by negotiating payment plans that benefited both clients and company goals.
Education
High School Diploma -
Ottawa Hills High School
Grand RapidsTimeline
Crew Member
Wendy's
04.2021 - 02.2026
Patient Services Representative
Priority Health
07.2018 - 09.2020
Warehouse Order Picker
Diversified Distribution
08.2016 - 05.2018
Machine Operator
General Motors Co
05.2016 - 08.2016
Collections Agent
A-! Leasing, LLc
10.2009 - 02.2016
High School Diploma -
Ottawa Hills High School