Jessica McCarren
Toledo,OH
Summary
Dynamic professional with a proven track record at ThyssenKrupp Materials NA, excelling in team collaboration and problem-solving. Recognized for enhancing productivity and maintaining safety standards. Strong organizational skills and attention to detail contributed to streamlined operations, ensuring timely completion of tasks in fast-paced environments. Committed to delivering exceptional customer service and fostering team success.
Overview
16
16
years of professional experience
Work History
Sortation Associate
ThyssenKrupp Materials NA
04.2024 - Current
- Moved pallets and packing material to designated vacant storage areas for operational safety.
- Maintained a safe work environment through proper handling of packages and equipment.
- Supported warehouse operations with manual loading, unloading, and palletizing of packages.
- Increased productivity by working collaboratively with team members to meet deadlines.
- Streamlined workflow by keeping work area organized and free from obstructions during shifts.
- Completed required safety trainings and adhered to all company policies for optimal workplace safety.
- Adapted swiftly to changes in schedules or workflows while maintaining high-quality output under pressure.
Pharmacy Assistant
Enimed
06.2021 - 10.2023
- Kept pharmacy counter and related areas clean, neat and organized.
- Answered telephones and provided information about order status, store hours and pharmacy procedures.
- Greeted customers and responded to questions with friendly, knowledgeable assistance.
- Demonstrated professionalism and empathy when handling sensitive patient situations, preserving confidentiality at all times.
- Delivered exceptional customer service through active listening skills and addressing concerns promptly.
- Received deliveries of medication shipments, verifying contents against invoices while adhering to proper storage protocols.
- Assisted pharmacy staff with preparing medications and filling orders.
- Merchandised over-the-counter goods and rotated stock.
- Supported inventory management, ensuring proper stock levels and expiration date monitoring for medication safety.
- Enhanced customer satisfaction by providing efficient and accurate prescription filling services.
Sales Assistant
World Duty Free
03.2018 - 09.2021
- Handled customer inquiries, complaints, and returns professionally, ensuring a positive experience for all clients.
- Processed transactions accurately while maintaining a high level of customer service.
- Increased sales by building strong customer relationships and providing excellent service.
- Helped customers locate products and checked store system for merchandise at other sites.
- Assisted customers in making informed decisions by offering detailed product knowledge and comparisons.
- Remained calm and poised in high-stress, dynamic environment to promote service to customers and staff.
- Met and exceeded sales targets consistently, contributing to overall team success.
- Enhanced customer satisfaction with personalized product recommendations based on their needs and preferences.
- Managed inventory to ensure optimal stock levels, minimizing overstock and out-of-stock situations.
- Boosted store revenue through upselling and cross-selling techniques.
- Identified upselling opportunities, contributing to increase in average transaction value.
Manager
McDonald's
02.2009 - 07.2018
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Maximized performance by monitoring daily activities and mentoring team members.
- Cross-trained existing employees to maximize team agility and performance.
- Controlled costs to keep business operating within budget and increase profits.
- Developed and maintained relationships with customers and suppliers through account development.
- Mentored junior team members for career advancement, fostering a pipeline of future leaders within the organization.
- Oversaw inventory management, optimizing stock levels, and reducing waste.
Education
Bachelor - Art And Photography
Leeds City College
Leeds United Kingdom 06.2018
Skills
- Team collaboration
- Problem-solving skills
- Retail sales
- Service oriented
- Strong organization skills
- Teamwork and collaboration
- Customer service
- Time management
- Attention to detail
- Multitasking Abilities
- Reliability
Timeline
Sortation Associate
ThyssenKrupp Materials NA
04.2024 - Current
Pharmacy Assistant
Enimed
06.2021 - 10.2023
Sales Assistant
World Duty Free
03.2018 - 09.2021
Manager
McDonald's
02.2009 - 07.2018
Bachelor - Art And Photography
Leeds City College
Similar Profiles
Daniel VasquezDaniel Vasquez
Material Handler at ThyssenKrupp Materials NAMaterial Handler at ThyssenKrupp Materials NA
Sandeep Kumar GuptaSandeep Kumar Gupta
Senior SAP Process Engineer at Thyssenkrupp Materials NA IncSenior SAP Process Engineer at Thyssenkrupp Materials NA Inc
Eh Moo WahEh Moo Wah
Stand-Up Forklift Operator at ThyssenKrupp Materials NAStand-Up Forklift Operator at ThyssenKrupp Materials NA
Mariah RileyMariah Riley
Patient Care Coordinator at Western Lake Erie Oral SurgeonsPatient Care Coordinator at Western Lake Erie Oral Surgeons
Alexus FordAlexus Ford
Direct Support Professional at RMS of OhioDirect Support Professional at RMS of Ohio