Jessica McCarty
GRESHAM,United States
Summary
Resourceful professional with a robust background in receptionist and management roles, recognized for exceptional multitasking and problem-solving abilities. Demonstrates strong communication and organizational skills while efficiently managing administrative tasks alongside family commitments. Committed to delivering outstanding service in dynamic work environments. Eager to contribute expertise to enhance operational efficiency and support team success.
Overview
20
20
years of professional experience
Work History
Independent Contractor/Personal Shopper
Instacart
11.2019 - 01.2024
- Selected and purchased grocery items based on customer orders, dietary preferences, special instructions, labels, and specialty products.
- Verified the quality, freshness, and accuracy of items, including produce and perishables.
- Communicated with customers to confirm substitutions, resolve product availability issues, and ensure satisfaction.
- Managed multiple orders simultaneously, prioritizing tasks to meet tight deadlines in high-demand environments.
Front End- PIC/Teller
Fred Meyer
Gresham, OR
04.2022 - 08.2023
- Supervised front-end staff, including cashiers and baggers, to ensure efficient and accurate customer service.
- Provided training and guidance to new employees on store policies, procedures, and customer interaction.
- Delegated tasks and ensured team members adhered to daily operational goals and schedules.
- Acted as the primary point of contact for resolving employee issues and facilitating team collaboration.
Phlebotomy Technician
Biomat USA
06.2019 - 11.2019
- Performed venipuncture to collect blood and plasma samples for donation.
- Monitored donor equipment to ensure the health of donors, and the quality of the product.
- Operated automated plasmapheresis machines.
- Labeled and properly documented collected specimens to ensure accurate donor identification.
- Communicated effectively with donors to alleviate any fears or concerns related to venipuncture.
Bar Manager/Bartender
Trails Inn Cafe & Timber Room
02.2017 - 04.2019
- Oversaw all aspects of bar operations, including inventory management, staff scheduling, and customer service.
- Trained and mentored a team of bartenders on drink-making techniques, customer service skills, and upselling strategies, resulting in improved customer satisfaction and increased tips.
- Maintained cleanliness and organization of the bar area, ensuring compliance with health and safety regulations at all times.
- Managed vendor relationships and negotiated contracts to secure cost-effective pricing for bar supplies.
Guest Services
Clarion Hotel
08.2015 - 08.2016
- Managed reservations, check-ins, and check-outs efficiently to ensure a seamless experience for guests.
- Maintained a positive and welcoming attitude at all times to create a warm and friendly atmosphere for guests.
- Resolved issues and complaints effectively, turning dissatisfied guests into loyal customers through excellent communication and problem-solving skills.
Member Intake Specialist
Kaiser Permanente
05.2004 - 06.2008
- Efficiently managed a busy front desk at a medical office, checking in patients, scheduling appointments, and answering phones.
- Proficient in using electronic medical record systems to update patient information, verify insurance, and process payments.
- Assisted patients with inquiries and concerns in an efficient and timely manner.
Education
Diploma - General
Sam Barlow High School
Gresham, OR06.2000
Skills
- Exceptional Customer Service
- Time Management
- Administrative Efficiency
- Analytical Problem Solving
- Team Leadership
Timeline
Front End- PIC/Teller
Fred Meyer
04.2022 - 08.2023
Independent Contractor/Personal Shopper
Instacart
11.2019 - 01.2024
Phlebotomy Technician
Biomat USA
06.2019 - 11.2019
Bar Manager/Bartender
Trails Inn Cafe & Timber Room
02.2017 - 04.2019
Guest Services
Clarion Hotel
08.2015 - 08.2016
Member Intake Specialist
Kaiser Permanente
05.2004 - 06.2008
Diploma - General
Sam Barlow High School
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