Jessica McClintock
Pittsburgh,PA
Summary
Dynamic and results-oriented professional with extensive experience in the hospitality sector, notably at FirstWatch: Daytime Cafe. Excelled in enhancing customer satisfaction and sales through expert menu knowledge and upselling. Demonstrated leadership in staff training, fostering teamwork, and ensuring high-quality service. Skilled in POS system operations, table side manned, and expo, while maintaining a positive and friendly attitude under pressure.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Lead Server
By George
03.2023 - Current
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Kept register accurate through correct billing, payment processing, and cash management practices.
- Cultivated warm relationships with regular customers.
- Managed high volume dining periods with effective time management and strong multitasking abilities via expo and serving shifts.
Black Apron: Senior Server
FirstWatch: Daytime Cafe
08.2021 - Current
- Handled large parties efficiently, ensuring timely food delivery while maintaining high levels of customer satisfaction.
- Contributed to positive company reviews by consistently delivering exceptional service to all patrons.
- Collaborated with the management team to implement menu changes, resulting in a more diverse and appealing selection for diners.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Handled customer complaints professionally, resolving issues through diplomatic acknowledgment and commitment to service.
- Demonstrated knowledge of menu offerings, including ingredients and preparation methods, enabling confident recommendations tailored to each guest''s preferences.
- Increased daily sales through upselling menu items, beverages, and daily specials based on customer preferences.
- Assisted in training new servers, leading to an improved team dynamic and higher overall performance.
- Maintained clean and organized workstations, promoting a professional atmosphere for both colleagues and guests.
Server
White Barn
06.2020 - 10.2021
- Served food and beverages promptly with focused attention to customer needs.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
- Bussed and reset tables to keep dining room and work areas clean.
Cashier
Uncle KoKo’s Woodfired Pizzeria
08.2016 - 05.2019
- Performed cash, card, and check transactions to complete customer purchases.
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Answered questions about store policies and addressed customer concerns.
Education
Bachelor - Multidisciplinary Studies
West Virginia University
Morgantown, WV05.2024
High School Diploma -
Belle Vernon Area High School
Belle Vernon, PA06.2019
Skills
- Attention to detail
- Positive and friendly attitude
- POS system operations
- Quality control
- Organization and efficiency
- Responsible and trustworthy
- Teamwork and collaboration
- High volume dining
- Staff training
- Order accuracy
- Customer service
- Safe food handling
- Flexible schedule
- Menu presentation
- Bar terminology
- Upselling techniques
- Daily specials memorization
- Tabs and food running
- Cash handling
Certification
- CPR
- Certified Medical Assistant
Additional Information
- Currently studying for the MCAT (April 2025) and taking upper level courses in preparation for medical school admissions and interviews in 2026.
Timeline
Lead Server
By George
03.2023 - Current
Black Apron: Senior Server
FirstWatch: Daytime Cafe
08.2021 - Current
Server
White Barn
06.2020 - 10.2021
Cashier
Uncle KoKo’s Woodfired Pizzeria
08.2016 - 05.2019
Bachelor - Multidisciplinary Studies
West Virginia University
High School Diploma -
Belle Vernon Area High School