Jessica McClure
Harwinton,CT
Summary
Enthusiastic Sales and Customer Service Professional with expertise in communication and negotiating and specializing in working with restaurants and key accounts with extensive knowledge of fine wines of the world and a growing spirit knowledge. Driven to provide superior quality customer service and a memorable and joyful customer experience. Innovative in leveraging extensive knowledge of products and services as well as creating solutions for customers to drive loyalty, retention and revenue. Adept at training, managing, coaching and mentoring sales reps with talent for interacting with staff at all levels of organization and public. Skilled at event planning and management to support sales goals and enhance customer and team relations and build lasting customer loyalty and strong team relationships.
Overview
28
28
years of professional experience
1
1
Certification
Work History
Sales Representative
Fine Terroir Selections
- Managed customer accounts to secure customer satisfaction and repeat business.
- Retained excellent client satisfaction ratings through outstanding service delivery.
- Developed and maintained comprehensive understanding of products, services and competitors to enhance sales presentations.
- Grew Restaurant Business
- Record Company Sales in high-end Spirits, including vintage Armagnac barrel sales
- Product selection
Sales Representative
Winebow
04.2022 - Current
- Managed customer accounts to secure customer satisfaction and repeat business.
- Mentored new sales representatives.
- Retained excellent client satisfaction through outstanding service delivery.
- Developed and maintained comprehensive understanding of products, services and competitors to enhance sales presentations.
- Consistent new restaurant growth, regenerated old restaurant business, up 65%
- Generated over 80 new glass pours in 2023.
- Grew Spirits business by over 400%
- Generated new leads through networking and attending industry events.
- Negotiated contracts with clients and developed relationships with key personnel.
- Developed and delivered engaging sales presentations to convey product benefits.
- Developed and implemented marketing plans to increase brand awareness and drive sales.
- Collaborated with cross-functional teams to identify and address customer needs.
- Completed the RFP process from start to finish including collaborating with multiple brand managers and customers to present a robust selection of wines and spirits for restaurant group sales growth.
- Developed and implemented sales strategies to increase profits.
- Used customer insights to develop innovative sales strategies to increase sales.
Retail Wine Sales Representative
County Wine
10.2017 - 10.2019
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Gained a valuable perspective on retail operations
Organic Farmer
Self
03.2012 - 12.2016
- Practiced regenerative agriculture to improve soil tilth
- Practiced biodynamics
- No chemical vegetable, herb, mushroom, and egg farm
- Raised Indian Runner Ducks, African and French Geese, and Black Copper Marans chickens
- Sold produce to nearby chefs and took to Weekapaug Farmers' Market
Various Positions in Restaurants and Bars
Relais & Châteaux
01.1996 - 01.2014
- Years of experience in fine dining, bartending, and hotel
- Relais and Chateaux trained
- Proved successful working within tight deadlines and a fast-paced environment.
- Passionate about learning and committed to continual improvement.
Education
Art History And Spanish
College of Charleston
Charleston, SCPainting
Lyme Academy of Fine Arts
Old Lyme, CTHorticulture Science
UCONN
Storrs, CTSkills
- Sales Development
- Network Development
- Customer Retention
- Key Accounts Management
- Restaurant Sales Development Specialist
- Event Planning and Management
- Project Management
- Territory Growth
- Product Merchandising
- Mentoring
- Promotional Planning
- Social media savvy
Certification
Cicerone, WSET Wine L3, Currently enrolled in WSET Spirits L3. Looking forward to beginning the WSET Diploma in 2025.
Hobbies
I love to cook, create cocktails, paint, garden, and entertain. I enjoy spending time with my son Niko, 16, my partner Jamie, who is also in the wine business, and our two dogs. Currently I am working with my partner to renovate the home we bought in Litchfield County. Last year we planted an orchard of heirloom apples, quince, pears, and other native fruits and nuts, and I look forward to nurturing it for years to come.
Languages
Spanish
Limited Working
French
Elementary
Italian
Elementary
Timeline
Sales Representative
Winebow
04.2022 - Current
Retail Wine Sales Representative
County Wine
10.2017 - 10.2019
Organic Farmer
Self
03.2012 - 12.2016
Various Positions in Restaurants and Bars
Relais & Châteaux
01.1996 - 01.2014
Sales Representative
Fine Terroir Selections
Art History And Spanish
College of Charleston
Painting
Lyme Academy of Fine Arts
Horticulture Science
UCONN
Cicerone, WSET Wine L3, Currently enrolled in WSET Spirits L3. Looking forward to beginning the WSET Diploma in 2025.
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