Jessica McCormack
Marietta,GA
Summary
Dynamic professional with a proven track record in business growth and client relationship management at Crunch Fitness Gym. Skilled in product knowledge and teamwork, adept at fostering client loyalty and team collaboration. Excelled in enhancing customer satisfaction and sales, achieving significant improvements in client retention and team performance.
Overview
6
6
years of professional experience
Work History
Customer Service Sales Representative
Crunch Fitness Gym
Marietta, GA
07.2023 - Current
- Provided detailed information on benefits of products.
- Collaborated with other departments to ensure efficient resolution of customer problems.
- Engaged customers by identifying and addressing specific concerns.
- Built sustainable relationships with customers through open communication.
- Answered incoming customer calls regarding product questions, sales inquiries, and complaints.
- Developed customized sales techniques to successfully sell and upsell services to new and existing clients.
- Developed and maintained relationships with customers to ensure repeat business.
- Promoted a culture that prioritized collaboration and mutual support among the team.
- Established productive working relationships with co-workers through open communication, collaboration and team work.
Game Day Operations Intern
Kennesaw State University Ice Hockey
Kennesaw, GA
10.2022 - 01.2025
- Provided support for special events by setting up equipment and supplies as needed.
- Prepared game day staff schedules and managed staffing requirements.
- Analyzed and evaluated sports performance data to identify trends, patterns, and opportunities for improvement.
- Recorded real-time statistics during games.
- Communicated with various individuals to ensure smooth game day operations.
Manager in Training
Crunch Fitness Gym
Marietta, GA
05.2024 - 07.2024
- Identified opportunities for process improvement through analysis of existing practices and technologies.
- Delegated work to staff, setting priorities and goals.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Developed strategies to motivate staff members in order to increase productivity levels.
- Resolved conflicts between employees or customers in a timely manner while maintaining professionalism.
- Assisted in developing strategic business plans under supervision of senior managers.
Front Desk Receptionist
Blalock Customs
Marietta, GA
02.2023 - 07.2023
- Greeted customers warmly and made them feel welcome.
- Answered incoming calls, redirected callers to the appropriate personnel or department and took messages as needed.
- Provided administrative support including photocopying, faxing, and filing.
- Coordinated pick-up and delivery of express mail services.
- Maintained a clean and organized reception area to uphold company image.
- Performed data entry into computer systems to maintain accurate records of customer information.
Retail Sales Associate/Key Holder
College Station Sports Store
Marietta, Georgia
08.2019 - 02.2023
- Maintained knowledge of sales and promotions, return policies and security practices.
- Implemented visual merchandising standards, creating attractive displays to increase sales.
- Helped customers by answering questions and locating merchandise.
- Opened and closed cash registers by counting money, separating charge slips and balancing drawers.
- Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.
- Coached staff on strategies to enhance performance and improve customer relations.
Snack Bar Attendant
Atlanta Ice House
Marietta, GA
10.2021 - 04.2022
- Safely prepared, assembled and presented food to satisfy customers and fill orders.
- Directed patrons to restrooms and other amenities within the facility.
- Followed safety procedures when handling hot food items or equipment.
- Scrubbed and polished counters to remove debris and food.
- Restocked condiments, service supplies, and snack bar foods throughout shifts to stay ahead of customer demands.
- Warmly greeted visitors to promote great customer service and positive ordering experience.
Education
High School Diploma -
Sprayberry HS
Marietta, GA05-2020
Some College (No Degree) -
Chattahoochee Technical College
Marietta, GASkills
- Business growth and retention
- Client relationship management
- Goal oriented
- Product knowledge
- Teamwork and collaboration
- Attention to detail
- Analysis and reporting
- Relationship building
References
References available upon request.
Timeline
Manager in Training
Crunch Fitness Gym
05.2024 - 07.2024
Customer Service Sales Representative
Crunch Fitness Gym
07.2023 - Current
Front Desk Receptionist
Blalock Customs
02.2023 - 07.2023
Game Day Operations Intern
Kennesaw State University Ice Hockey
10.2022 - 01.2025
Snack Bar Attendant
Atlanta Ice House
10.2021 - 04.2022
Retail Sales Associate/Key Holder
College Station Sports Store
08.2019 - 02.2023
High School Diploma -
Sprayberry HS
Some College (No Degree) -
Chattahoochee Technical College
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