Jessica McCullough
Milford,NE
Summary
Dynamic professional with a proven track record at Sweet Canvas Cakes and Treats, excelling in catering experience and teamwork. Mastered quality control and patient care, significantly enhancing customer satisfaction and inclusivity. Known for adaptability and exceptional patient confidentiality, ensuring success across diverse roles.
Overview
15
15
years of professional experience
Work History
Head Baker and Cake Decorator
Sweet Canvas Cakes and Treats
10.2021 - Current
- Developed new recipes while adhering to dietary restrictions, resulting in a more inclusive menu offering for diverse clientele.
- Increased customer satisfaction by consistently delivering high-quality baked goods and maintaining a clean, organized work environment.
- Handled phone calls and Meta Business page regarding inquiries, cancelled orders, and ordering conflicts.
- Designed specialty cakes for weddings, birthdays, and graduations.
- Executed detailed and themed cake decorations to match specific needs of each event.
- Increased repeat business by consistently delivering cakes that exceeded customer expectations.
- Assisted customers with selecting suitable cake designs based on their preferences, demonstrating excellent listening skills and attention to detail.
- Consistently met customer expectations through clear communication regarding design specifications and delivery timelines.
- Developed a loyal clientele through exceptional customer service and high-quality cake decorations.
Dessert Maker
Great Western Dining
09.2020 - 10.2021
- Assisted in inventory management, ensuring sufficient stock levels of ingredients for daily production needs.
- Implemented creative dessert recipes for improved menu variety
- Adapted quickly to shifting priorities in a fast-paced environment, consistently meeting deadlines while producing outstanding results.
- Enhanced customer satisfaction by creating visually appealing and delicious desserts.
- Followed food safety standards when handling ingredients.
- Cleaned and maintained kitchen equipment and oven.
- Operated ovens and bakery equipment to prepare products according to recipes.
- Prepared frostings and other toppings for cakes and pastries.
Phlebotomist
Bryan Health, East Campus
05.2013 - 01.2021
- Enhanced patient experience through compassionate care and communication during blood draw procedures.
- Labeled transfer tubes and followed exact directions for handling and storing specimens for transport.
- Maintained a high level of accuracy in labeling and tracking specimens, ensuring proper testing and timely results.
- Excelled in high-pressure situations, maintaining composure and professionalism during peak hours and emergency scenarios.
- Completed proper sanitation and cleaning of equipment and work areas between patients.
- Stocked phlebotomy cart or carrier with appropriate supplies.
- Demonstrated adaptability by effectively performing blood draws on diverse patient populations, including pediatric, geriatric, and challenging cases.
- Established and maintained positive working relationships with patients, staff and clinical personnel to build trust and camaraderie.
- Improved patient comfort by efficiently drawing blood samples using various techniques such as venipuncture and capillary puncture.
- Promoted a positive atmosphere within the phlebotomy department through active participation in team meetings and effective communication with colleagues.
- Adapted to diverse patient needs by employing variety of blood collection techniques.
Head Cook
Little Leaps of Faith Daycare
06.2010 - 10.2016
- Placed orders to restock items before supplies ran out.
- Maintained high standards of cleanliness and sanitation in the kitchen, meeting or exceeding health department requirements.
- Inspected freezer and refrigerator daily to check and maintain proper temperatures.
- Maintained high food quality standards by checking delivery contents to verify product quality and quantity.
- Efficiently handled high-volume service periods without sacrificing quality or consistency in food preparation.
- Scheduled and received food and beverage deliveries, adhering to food cost and budget.
- Accurately filled out government meal program paperwork to insure optimal funds received towards food program
Education
No Degree - General Studies
Southeast Community College
Lincoln, Nebraska, NECosmetology Liscense - Cosmetology
Xenon International School of Hair Design
Omaha, NE07-2006
High School Diploma -
Parkview Christian School
Lincoln, NE05-2004
Skills
- Catering experience
- Workplace safety
- Sanitation standards
- Patient care
- Patient confidentiality
- Quality control
- Data entry
- Adaptable approach
- Teamwork and collaboration
Timeline
Head Baker and Cake Decorator
Sweet Canvas Cakes and Treats
10.2021 - Current
Dessert Maker
Great Western Dining
09.2020 - 10.2021
Phlebotomist
Bryan Health, East Campus
05.2013 - 01.2021
Head Cook
Little Leaps of Faith Daycare
06.2010 - 10.2016
No Degree - General Studies
Southeast Community College
Cosmetology Liscense - Cosmetology
Xenon International School of Hair Design
High School Diploma -
Parkview Christian School
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