Jessica Mccullough
Joliet
Summary
Dynamic Customer Service Area Supervisor at Ross Dress for Less, skilled in training and mentoring teams to enhance productivity and service quality. Proven track record in customer relations and problem-solving, successfully increasing customer retention through strategic support initiatives. Adept at team management and fostering collaboration to achieve departmental goals.
Developed skills in customer service leadership and team coordination in fast-paced environment, aiming to transition into new field. Expertise in managing customer relations and resolving conflicts, with focus on operational efficiency. Eager to leverage these transferable skills in new professional setting.
Overview
4
4
years of professional experience
Work History
Customer Service Area Supervisor
Ross Dress for Less
12.2021 - Current
- Conducted training and mentored team members to promote productivity and commitment to friendly service.
- Created customer support strategies to increase customer retention.
- Managed department call volume of 10-20 calls per day and coordinated department schedules to maximize coverage during peak hours.
- Hired, managed, developed and trained staff, established and monitored goals, conducted performance reviews and administered salaries for staff.
- Resolved issues through active listening and open-ended questioning, escalating major problems to manager.
- Analyzed customer feedback to identify trends, leading to continuous improvement of service standards.
- Collaborated with team members to achieve departmental goals and improve overall service quality.
Education
Associate of Arts - Business Administration
Joliet Junior College
Joliet, IL05-2026
Skills
- Customer relations
- Training and mentoring
- Delegation and supervision
- Team building
- Stress tolerance
- Customer service
- Team leadership
- Decision-making
- Relationship building
- Handling escalations
- Team management
- Team coaching
- Teamwork and collaboration
- Problem-solving abilities
- Excellent communication
- Employee supervision
- Customer service management
- Phone and email etiquette
- Bilingual fluency
Languages
Spanish
Professional Working
English
Full Professional
Timeline
Customer Service Area Supervisor
Ross Dress for Less
12.2021 - Current
Associate of Arts - Business Administration
Joliet Junior College
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