Jessica Bornstine
Quality Assurance Supervisor
Akron,OH
Summary
Thorough Quality Assurance Specialist with 1-year background in Steel Fabrication. Excellent resource management and allocation skills. Outstanding communication, organizational and time management talents. Trained in calibration. Proficient in using calipers, micrometers, depth gages and height gages. Currently doing PPAPs, including testing parts, claiming parts, and the workbooks.
Overview
6
6
years of professional experience
Work History
Quality Assurance Supervisor
Alacriant
10.2021 - Current
- Analyzed test data to determine performance and reliability of materials
- Achieved quality assurance operational objectives by preparing and implementing production, productivity and customer-service standards.
- Recorded findings of inspection process, collaborating with quality team to implement corrective actions.
- Provided regular updates to team leadership on quality metrics by communicating consistency problems or production deficiencies.
- Adjusted, repaired and replaced defective parts and materials.
- Maintained and improved product quality by completing first piece approval, and WIP Sheet audits.
- Performed thorough inspections of incoming materials and outgoing products.
- Performed standard first article inspections and random sampling inspections to verify adherence to customer standards.
- Analyzed quality and performance data to support operational decision-making.
- Fixed identified issues to improve workflows.
- Updated inspection journals and daily summary logs with quality-related data.
- Inspected finished goods to verify conformance with customer specifications and company quality standards.
- Can lift parts up to 50lbs.
- Orchestrated sorts of 200+ parts.
Customer Service Cashier
Mr.Hero
10.2018 - 10.2021
- Resolved customer complaints and maintained clean and tidy checkout area.
- Maintained customer satisfaction with quick and professional handling of product returns.
- Enabled customers to feel welcomed, important and appreciated by answering questions about products sold throughout store.
- Maintained awareness of surroundings and secured cash to minimize loss potential.
- Answered product questions using knowledge of sales and store promotions.
- Counted money in drawers at beginning and end of each shift.
- Redeemed coupons to discount purchases.
- Utilized POS system to handle customer cash and credit card transactions.
Education
Associates In Business Communications - Business
University of Phoenix
Tempe, AZSkills
- Materials inspection
- Auditing
- Testing procedures
- Equipment calibration
- PPAP
- Contacting vendors for outsource calibration
- Sampling
- Yellowbelt in Lean Six Sigma
- Internal Auditor Certification
- GD&T / Print Reading Certification
- Problem Solving
Timeline
Quality Assurance Supervisor
Alacriant
10.2021 - Current
Customer Service Cashier
Mr.Hero
10.2018 - 10.2021
Associates In Business Communications - Business
University of Phoenix
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