Adept at fostering team agility and enhancing customer satisfaction, my tenure at Onestop honed my expertise in POS system proficiency and employee motivation. Leveraging patience and empathy, I spearheaded initiatives that significantly improved service delivery and operational efficiency, contributing to a notable increase in customer loyalty.
Hi, I’m
Jessica McDonald
HERMISTON,Oregon
Summary
Overview
18
years of professional experience
1
Certification
Work History
Onestop
Cashier Trainer
08.2016 - 05.2024
Job overview
- Trained new employees by providing knowledge of specific store tasks, policies and goals.
- Improved communication between cashiers and other departments, fostering a more cohesive store environment.
- Reduced errors in transactions by providing clear instructions and hands-on demonstrations of proper cash handling techniques.
- Helped customers complete purchases, locate items, and join reward programs.
- Facilitated cross-training opportunities for employees interested in expanding their skillset beyond their primary roles as cashiers.
- Provided ongoing mentorship and guidance for cashiers as they navigated day-to-day challenges in their roles, fostering a culture of continuous learning and improvement.
- Created positive shopping atmosphere by greeting customers, answering questions and directing customers to products.
- Collaborated with management to identify areas for improvement, leading to better-targeted training efforts.
- Operated POS system to complete cash, credit and check transactions.
- Increased overall customer satisfaction with efficient and friendly checkout experiences through continuous monitoring and feedback sessions for cashiers.
- Counted money in cash drawers at beginning of shifts to verify correct amounts and sufficient available change.
- Encouraged open dialogue between trainers and trainees through regular check-ins and discussions about any difficulties faced during the learning process.
- Preserved orderly checkout areas by carrying out general cleaning and organizational duties such as emptying trash cans, sanitizing conveyor belts and removing empty shopping baskets.
- Promoted a positive work environment by addressing cashier concerns and providing solutions to workplace challenges.
- Completed opening and closing procedures by disarming alarms, turning electronic systems on or off and straightening out check-out shelves.
- Worked extra shifts during busy periods and covered for call-in employees to maintain service levels.
- Assisted customers by answering questions and fulfilling requests.
- Performed store opening, closing, and shift-change actions and kept accurate shift-change logs.
- Processed both cash and card purchases and returns.
- Communicated with customers and team members to solve problems.
- Quickly and accurately counted drawers at start and end of each shift.
- Restocked and organized merchandise in front lanes.
- Led opening and closing procedures and conducted cashier drops, cash control and vault monitoring.
- Increased customer loyalty and retention.
- Monitored areas for security issues and safety hazards.
- Effectively allocated tasks during high-traffic times to keep operations running smoothly and employees focused.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Maintained focus during busy times and delegated tasks to employees to keep business running smoothly.
- Trained newly hired sales team in upselling techniques.
- Developed and nurtured lasting relationships with clients through dedicated assistance, issue resolution and active listening.
- Decreased inventory shrinkage, drive-off and daily cash discrepancies by closely monitoring daily operations.
- Examined incoming inventory, merchandised shelves and prevented shrinkage.
- Mentored new sales associates to contribute to store's positive culture.
Onestop
Cook Shift Leader
08.2016 - 05.2024
Job overview
- Maintained a clean and organized workspace, adhering to health department standards for safety and sanitation.
- Demonstrated exceptional multitasking abilities by overseeing multiple cooking stations simultaneously while maintaining quality control standards.
- Maintained high food quality standards by checking delivery contents to verify product quality and quantity.
- Successfully managed inventory and reduced waste by carefully monitoring food usage and rotating stock.
- Placed orders to restock items before supplies ran out.
- Inspected freezer and refrigerator daily to check and maintain proper temperatures.
- Enhanced customer satisfaction by consistently delivering high-quality meals in a timely manner.
- Trained and mentored new cooks, resulting in increased productivity and improved teamwork within the kitchen staff.
- Handled high-pressure situations calmly and professionally, maintaining focus on completing tasks efficiently without compromising quality.
- Supported overall restaurant success through cross-training in various positions when necessary to provide adequate coverage during busy times.
- Prevented cross-contamination from utensils, surfaces, and pans when cooking and plating meals for food allergy sufferers.
- Contributed to positive workplace culture by fostering open communication among team members and addressing issues proactively before they escalated.
- Improved kitchen efficiency by implementing streamlined cooking processes and procedures.
- Collaborated with front-of-house staff to ensure seamless communication between kitchen and dining room teams for optimal guest satisfaction.
- Scheduled and received food and beverage deliveries, adhering to food cost and budget.
- Developed strong relationships with vendors, negotiating favorable pricing on ingredients without sacrificing quality.
- Monitored equipment maintenance schedules, ensuring timely repairs and replacements as needed for uninterrupted kitchen operations.
- Oversaw scheduling, inventory management, and supply ordering to maintain fully stocked kitchen.
- Trained kitchen staff to perform various preparation tasks under pressure.
- Restocked inventory and ingredient items to maintain optimal kitchen efficiency.
- Managed opening and closing shift kitchen tasks.
- Maintained food safety and sanitation standards.
- Prepared and served various food items in fast-paced Type environment.
- Monitored food quality and presentation to maintain high standards.
- Prioritized and re-prioritized kitchen tasks based on fluctuating demands.
- Suggested actionable improvements to streamline training procedures.
Morris Pallets
Laborer
06.2023 - 04.2024
Job overview
- Loaded, unloaded, and moved material to and from storage and production areas.
- Improved worksite efficiency by maintaining clean and organized work areas.
- Performed general housekeeping and cleaning tasks.
- Contributed to successful completion of projects by following instructions from supervisors and adapting to changing priorities.
- Demonstrated flexibility with shifting responsibilities based on project needs, contributing to overall productivity levels.
- Delivered consistent results under challenging weather conditions or other external factors affecting productivity.
- Ensured safety compliance through regular inspection of tools and equipment, reporting any issues promptly.
- Mitigated potential hazards with thorough site cleanup efforts at the end of each workday.
- Facilitated timely project completions by consistently meeting deadlines for assigned tasks.
- Bolstered team morale with a positive attitude and willingness to help others when needed.
- Used variety of hand and power tools to complete tasks.
- Followed instructions and safety protocols to prevent accidents and injuries.
- Cleaned and maintained tools, equipment and worksites.
- Moved and cleared debris from work sites to dispose of in designated areas.
- Inspected tools and equipment to maintain safety and efficiency.
Wild Horse Resort and Casino
Housekeeping Room Attendant
09.2017 - 08.2018
Job overview
- Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
- Replaced used towels and other bathroom amenities such as shampoo, paper towels, and soap.
- Enhanced guest satisfaction by maintaining clean and well-stocked rooms in a timely manner.
- Sanitized all kitchen surfaces, wiped down cabinets, and swept and mopped floors
- Promoted a safe work environment by adhering to health and safety regulations while performing duties.
- Engaged with guests on room requirements and amenities to promote overall satisfaction.
- Provided exceptional customer service when interacting with guests during their stay, creating a positive impression of the hotel''s commitment towards excellence.
- Completed pre-cleaning duties by setting up cleaning carts with fresh linens, cleaning supplies, and requested guest supplies.
- Disposed of trash and recyclables each day to avoid waste buildup.
- Hand-dusted and wiped down office furniture, fixtures, and window sills to keep areas clean and comfortable.
- Improved room turnaround times by efficiently managing daily tasks and prioritizing room assignments.
- Assisted colleagues during peak periods or staff shortages, promoting teamwork within the department.
- Reduced housekeeping complaints by ensuring consistent adherence to hotel standards and procedures.
- Responded to requests from patrons for linens and toiletries.
- Collaborated with team members for efficient completion of tasks, resulting in increased productivity.
- Demonstrated flexibility in adapting to changing priorities or special projects as required by management or guest needs.
- Enhanced guest comfort by adjusting room settings according to preferences noted in their reservations or previous stays.
- Enhanced guest experience by maintaining immaculate room conditions through thorough cleaning and organization.
- Ensured high levels of cleanliness and hygiene by regularly disinfecting bathrooms and surfaces, contributing to healthy environment for guests.
- Fostered positive relations with guests by greeting them warmly and addressing any concerns promptly.
- Changed bed linens and collected soiled linens for cleaning.
- Restocked towels and amenities in bathrooms, bedrooms and kitchen spaces.
- Restocked cleaning storage cabinets, carts and baskets for easy use.
Cal Neva Resort
Sports Book Manager
08.2007 - 07.2011
Job overview
- Accomplished multiple tasks within established timeframes.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Cross-trained existing employees to maximize team agility and performance.
- Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
- Conducted market research to identify customer needs and adjusted product offerings accordingly, increasing customer satisfaction.
- Facilitated team brainstorming sessions that led to innovative solutions for long-standing operational challenges.
- Improved customer satisfaction scores by overhauling customer service protocols and training staff in customer engagement techniques.
- Coordinated with IT department to upgrade technology infrastructure, enhancing operational efficiency and data security.
- Developed comprehensive risk management plan, minimizing potential disruptions to business operations.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Established team priorities, maintained schedules and monitored performance.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Defined clear targets and objectives and communicated to other team members.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Developed detailed plans based on broad guidance and direction.
Bartons Club 93
Main Cage Cashier
03.2006 - 09.2007
Job overview
- Promoted responsible gaming practices through identification of suspicious activities and reporting them accordingly.
- Demonstrated strong attention to detail while verifying currency denominations and detecting counterfeit bills effectively.
- Enhanced customer satisfaction by efficiently processing transactions and maintaining accurate cash balances.
- Reduced discrepancies in cash handling by implementing strict cash management procedures and daily reconciliations.
- Contributed to the overall revenue growth by promptly assisting guests with monetary exchanges and transactions.
- Provided excellent guest experiences through friendly interactions and fast resolution of any issues or concerns related to transactions.
- Maintained a secure environment by adhering to cage policies, procedures, and gaming regulations.
- Increased security measures by conducting thorough audits of all chip trays, drop boxes, and cash drawers at shift end.
- Ensured smooth casino operations with timely distribution of chips, tokens, and coins to gaming areas.
- Enhanced operational efficiency by performing routine maintenance on equipment such as bill validators, coin counters, and printers.
- Exhibited professionalism under pressure during high-volume periods while maintaining accuracy in all transactions.
- Processed various cash transactions and answered gaming customer questions.
- Quickly and accurately counted drawers at start and end of each shift.
- Counted and recorded assigned funds and made exchanges of funds throughout shift.
- Moved currency, coins and chips following exact security protocols.
- Protected customers by following information security procedures and maintaining confidentiality of transactions.
- Checked customer identification and verified signatures for large transactions.
- Monitored customer transactions to detect suspicious or fraudulent activity.
- Understood and consistently followed gaming commission rules governing establishment activities.
- Sold chips, tokens or tickets to patrons based on individual needs.
- Helped patrons access funds by cashing checkers and processing credit card advances.
Education
Hermiston High SchoolHermiston, OR
University Overview
Skills
- Patience and Empathy
- Restocking Shelves
- Workplace Safety
- Cleanliness Maintenance
- Cash handling expertise
- Stress Tolerance
- Employee Motivation
- Task Delegation
Certification
Food handlers card
Timeline
Laborer
Morris Pallets
06.2023 - 04.2024
Housekeeping Room Attendant
Wild Horse Resort and Casino
09.2017 - 08.2018
Cashier Trainer
Onestop
08.2016 - 05.2024
Cook Shift Leader
Onestop
08.2016 - 05.2024
Sports Book Manager
Cal Neva Resort
08.2007 - 07.2011
Main Cage Cashier
Bartons Club 93
03.2006 - 09.2007
Hermiston High School