Jessica McDonald
Sharpsburg,GA
Summary
Results-driven Supervisor with a background in case investigation, adept at managing multiple projects and ensuring timely and thorough investigations. Dedicated Supervisor with extensive experience in case investigation, demonstrating exceptional leadership skills and a commitment to thorough and accurate reporting. Accomplished Supervisor focused on meeting customer expectations and achieving company goals. Drives success by directing high-producing teams while developing lasting employee rapport. Exceptional knowledge of cost-reduction methods and streamlining production processes.
Overview
9
9
years of professional experience
Work History
SUPERVISOR
Department of Health
01.2020 - 01.2024
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
- Enhanced communication within the team by holding regular meetings and encouraging open dialogue among all members.
- Conducted performance evaluations for staff members, identifying areas of improvement and guiding professional development plans.
- Conducted thorough employee evaluations to identify areas for growth and development, leading to more skilled workforce.
- Managed diverse team, promoting inclusive work environment that leveraged individual strengths.
- Boosted team morale and performance, organizing regular training sessions and motivational meetings.
CAREGIVER
Tracy Stanley
01.2017 - 01.2020
- Assisted clients with activities of daily living, promoting independence and quality of life.
- Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
- Built strong relationships with clients to deliver emotional support and companionship.
- Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.
- Maintained a safe and clean environment for patients, reducing risks and ensuring optimal health outcomes.
- Assisted patients with self-administered medications.
- Coordinated closely with family members regarding updates on patient conditions or concerns that arose during the course of caregiving duties.
SHIFT MANAGER
Advance Auto
01.2015 - 01.2017
- Improved overall team performance by effectively delegating tasks and providing clear instructions.
- Promoted a positive work environment through open communication and constructive feedback.
- Achieved consistent customer satisfaction by addressing concerns promptly and professionally.
- Cooperated with coworkers to improve customer experience and manage storefront.
- Monitored inventory levels closely, maintaining optimal stock availability while minimizing waste and costs.
Education
Associate of Arts - Psychology
Argosy University
Orange, CA12.2017
Skills
- Demonstrated ability to improve operational efficiency and workflow processes
- Strong leadership skills in coaching and developing staff members
- Experience in conducting performance evaluations and providing constructive feedback
- Ability to handle customer inquiries and resolve issues effectively
- Solid communication skills in training and motivating team members
- Ensured compliance with health and safety regulations
- Monitored inventory levels and placed orders as needed
- Resolved customer complaints and ensured customer satisfaction
- Performed cash handling and reconciled daily sales reports
- Assisted patients with daily activities such as bathing, dressing, and meal preparation
- Skilled in administering medication and monitoring health conditions
- Compassionate and patient attitude towards those in my care
- Experience coordinating and accompanying clients to medical appointments and social outings
- Received positive feedback from clients and their families for dedication and attentiveness to their needs
- Completed training in CPR and first aid to ensure the safety and well-being of clients
- Proficient in organizing and maintaining a clean and comfortable living environment for clients
- Leadership
- Problem-solving
- Organization
- Critical thinking
- Communication
- Time management
- Attention to detail
- Decision-making
- French
- CPR/FIRST AID
- Dean's List
- Training and mentoring
- Goal-Oriented
- Employee Motivation
- Inventory Control
- [Software] experience
- Teamwork and Collaboration
- Problem-Solving
- Multitasking Abilities
- Attention to Detail
- Time Management
- Excellent Communication
- Decision-Making
- Effective Communication
- Adaptability and Flexibility
- Organizational Skills
- Team building
- Active Listening
- Reliability
- Time management abilities
- Team Collaboration
Ethnicity
White
Personal Information
Date of Birth: 11/07/78
References
- Tonia Weingartner, 404-719-6600
- Sakota Gray, 470-771-0653
- Jennifer Shortell, 678-485-9022
Timeline
SUPERVISOR
Department of Health
01.2020 - 01.2024
CAREGIVER
Tracy Stanley
01.2017 - 01.2020
SHIFT MANAGER
Advance Auto
01.2015 - 01.2017
Associate of Arts - Psychology
Argosy University