JESSICA MCDONALD
Seattle,WA
Summary
High-energy Recreational Leader adept at developing exciting calendar events to maximize budgetary resources while fulfilling community desires. Talented problem-solver with personable and open style. Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively. Knowledgeable and dedicated customer service professional with extensive experience. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Athletic Assistant
Seattle Colleges District
11.2021 - Current
- Greeting and registering students/guests
- Checking ID for entry
- Event coordinating
- Maintaining instructor schedule
- Assisted in organizing successful fundraising events, boosting the department''s budget for equipment and facility upgrades.
- Provided administrative support during daily department activities including data entry, filing records, answering phones, and preparing documents as required.
- Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
Bookseller and Cashier Supervisor
Barnes and Noble
09.2019 - 03.2020
- Greet customers, answered questions, and assisted with the purchase of merchandise or services
- Shelved, arranged, cleaned, and organized product or space within the store to maintain an appealing sales floor
- Assisted with processing sales transactions involving cash, credit, or financial aid payments
- Assisted with shipments, orders, and invoices-verifying all for accuracy
- Packed, sealed, labeled, or affixed postage to prepare materials for shipping
- Used hand tools, power tools, online shipping services, or postage meters
- Maintained a working knowledge of all departments in the store to be able to greet and provide support to customers and team members
- Cleaned the store and warehouse are to maintain a safe and efficient work floor.
Call Center Representative
Neighborcare Health
02.2018 - 07.2019
- Handled a high volume of clinical calls in an inbound, fast paced call center
- Scheduled new and returning appointments in EHR following scheduling guidelines as needed
- Resolved patient requests in one call/contact
- Gathered information for accurate documentation of calls and entered into proper database
- Verified and updated necessary information at point of scheduling
- Coordinated with eligibility department to ensure applications for coverage are initiated prior to appointment
- Coordinated and utilized interpreter services as needed
- Identified, researched, and resolved patient questions and inquiries regarding patient portal
- Acted as resource and trainer for incoming employees
- Handled patient medication refill requests
- Assisted with referral questions and concerns
- Used all Microsoft systems proficiently.
Surgical Technologist
Harborview Medical Center
05.2016 - 06.2017
- Assisted surgeon during surgical procedures
- Anticipated surgeon needs during surgical procedure
- Maintained strict surgical consciousness and sterile technique throughout the procedure
- Assisted in patient positioning and transfer as needed, adhering to universal precautions at all times
- Demonstrated knowledge of and appropriate technique for cleaning instruments, wrapping, packaging and sterilizing instrumentation, and other supplies in accordance with facility policy and procedure
- Maintained appropriate records of sterilizing instruments, supplies and equipment
- Planned and pulled appropriate instruments and supplies for upcoming cases
- Performed cleaning tasks as assigned including OR turnover, OR termination and general cleaning schedule.
Sterile Processing Technician
Harborview Medical Center
01.2015 - 04.2016
- Collected, decontaminated and cleaned reusable equipment and/or supplies and associated storage units in accordance with department, manufacturer, and OSHA standards
- Assembled instruments, complex instrument sets, and other surgical items and kits by selecting the appropriate items, trays, instruments, and arrange them in the correct manner permitting effective sterilization using existing standard operating procedures and surgical case count sheets
- Sterilized equipment in accordance with department, manufacturer, and OSHA standards using different agents, which may include steam, hydrogen peroxide, par acetic acid, ethylene oxide, and glutaraldehyde
- Performed periodic tests on autoclave effectiveness and maintains accurate sterilization records
- Maintains supply area and inventory levels
- Performed related duties as required.
Education
Associate of Science in Surgical Technology -
Seattle Central Community College
Seattle, WA06.2014
Skills
- Supervising experience
- Time Management
- Friendly, Positive Attitude
- Customer Service
- Problem-solving abilities
- Data Entry
- Call center experience
- Professional telephone demeanor
- Appointment Scheduling
- Microsoft Office Suite
- Multi-line phone talent
Certification
Driver's License, WDL12655543B, 07/01/28
Timeline
Athletic Assistant
Seattle Colleges District
11.2021 - Current
Bookseller and Cashier Supervisor
Barnes and Noble
09.2019 - 03.2020
Call Center Representative
Neighborcare Health
02.2018 - 07.2019
Surgical Technologist
Harborview Medical Center
05.2016 - 06.2017
Sterile Processing Technician
Harborview Medical Center
01.2015 - 04.2016
Associate of Science in Surgical Technology -
Seattle Central Community College
Driver's License, WDL12655543B, 07/01/28
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