Summary
Overview
Work History
Education
Skills
Additional Information
Timeline
Generic

Jessica McDonough

Wakefield,MA

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

7
7
years of professional experience

Work History

Product Manager

Lekker Home
10.2020 - Current
  • Product creation configuration using Acumatica ERP manufacturing software
  • Front-end website development and content management using BigCommerce
  • Previously Shopify and Magento
  • Product lead time, stock and inventory updates across all brands, ensuring the website is functional, user-friendly, and up-to-date
  • Monitoring product listings, descriptions, and images for accuracy and attractiveness
  • Correspond with online customers to address questions, policies, or shipping methods
  • Analyzing sales trends, traffic patterns, and customer behavior data using Google Analytics
  • Adobe Photoshop for product visual content
  • Work closely with marketing and buying team to assist with projects, sales and merchandising.

Head Hostess

Burton's Grill
08.2019 - 03.2020
  • Greeted incoming and departing guests, escorted them to assigned dining area, and present menus
  • Supervised and coordinated the activities of host/hostess staff
  • Managing reservations and walk-in seating to optimize table turnover and guest satisfaction
  • Answered incoming calls, provided appropriate service, collected and processed take-out orders, gift cards and payments
  • Addressed guest inquiries, concerns, and complaints promptly and professionally
  • Trained new host/hostess staff on restaurant procedures, guest service standards, and reservation systems
  • Helped dining room staff by setting and clearing tables, replenishing water, and serving beverages
  • Collaborated with restaurant management on seating strategies, guest service improvements, and operational efficiencies.

Cashier

Whole Foods Market
09.2018 - 07.2019
  • Scanned items accurately and efficiently using our POS (Point of Sale) system
  • Processed payments by cash, credit/debit cards, mobile payments, and other forms of tender
  • Bagged groceries carefully to ensure items are handled with care and packed efficiently
  • Maintained cleanliness and organization of the checkout area
  • Collaborated with team members to ensure smooth and efficient store operations.

Marketing & Development Assistant

North Shore Community Development Coalition
01.2018 - 03.2019
  • Assisted Development and Marketing Director with daily tasks to ensure the functionality and coordination of the department's activities
  • Wrote and distributed press releases to increase fundraising and brand awareness
  • Assisted with email campaigns to promote company events and fundraising opportunities
  • Updated sponsor and client profiles using Salesforce
  • Created social media content
  • Assisted in all fundraising events and planning.

Education

Bachelor of Arts - Media And Communications

Salem State University
Salem, MA
05.2018

Skills

  • Front-End Development
  • Project Management
  • CMS management
  • Search Engine Optimization
  • Visual Merchandising
  • Merchandise planning
  • Customer Service
  • Teamwork and Collaboration
  • Website Maintenance
  • Time Management
  • Problem-Solving
  • Attention to Detail

Additional Information

Listed above are my most current positions. I would be happy to discuss my extensive customer service experience.

Timeline

Product Manager

Lekker Home
10.2020 - Current

Head Hostess

Burton's Grill
08.2019 - 03.2020

Cashier

Whole Foods Market
09.2018 - 07.2019

Marketing & Development Assistant

North Shore Community Development Coalition
01.2018 - 03.2019

Bachelor of Arts - Media And Communications

Salem State University

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Jessica McDonough