Jessica McGavin
Leesburg,VA
Summary
Organized and motivated employee eager to apply time management and organizational skills in various environments. Seeking entry-level opportunities to expand skills while facilitating company growth.
Overview
17
17
years of professional experience
Work History
Call Center Sales Representative
Gutterman Services
Sterling, VA
12.2021 - 01.2024
- Answered incoming calls from customers, providing prompt and accurate information.
- Developed strong relationships with repeat customers through consistent follow-up communication.
- Demonstrated excellent listening skills while interacting with customers via telephone or email.
- Handled escalated customer service issues professionally and efficiently.
- Asked probing questions to determine service needs and accurately input information into electronic systems.
- Responded promptly to emails sent by customers seeking support or assistance.
- Participated in team meetings to discuss strategies for improving customer service experience.
- Processed orders for customers over the phone.
- Utilized a computer system to track customer accounts and update order information.
- Identified opportunities to cross-sell additional products and services to existing customers.
- Communicated effectively with clientele to maintain customer satisfaction and loyalty.
- Collaborated with new customers to give details about company offerings.
- Provided timely, courteous, and knowledgeable responses to information requests.
- Cross-sold additional products and services to purchasing customers.
- Maintained records of customer interactions, transactions, comments, and complaints.
- Researched customer inquiries and provided solutions in a timely manner.
Maitre D'
Clyde's Willow Creek Farm
Broadlands, VA
01.2007 - 12.2021
- Directed and trained countless team members to perform according to company and industry quality standards and established job objectives for optimum customer service.
- Collaborated with other restaurant personnel to ensure smooth operations of the restaurant's events, functions, and parties.
- Served as liaison between front-of-house staff and management team for communication purposes.
- Provided guidance to servers regarding table placement for maximum efficiency.
- Maintained up-to-date knowledge of menu items, ingredients, preparation techniques, wine lists and other beverage offerings.
- Maintained thorough knowledge of current menus, guest services, activities, dining options, local attractions and historical information and answered guest questions articulately.
- Managed reservations and waitlist in a timely manner, ensuring all customers were seated promptly.
- Cultivated customer-oriented, welcoming environment at busy fine-dining restaurant, handled reservations seamlessly and supervised flawless front-of-house operations.
- Stayed attentive to server availability and table turnover to quickly seat guests.
- Built positive relationships with other front-of-house and kitchen staff.
- Supported serving staff, food runners and bussers to keep dining room presentable and ready for guests.
- Developed long-term relationships with customers to increase opportunities for repeat business.
- Recognized VIP customers upon arrival and provided them with personalized attention throughout their visit.
Education
High School Diploma -
Stone Bridge High School
Ashburn, VA06-2009
Skills
- Customer Service
- Time Management
- Call Handling
- Call Center Customer Service
- Building Rapport
- Customer Inquiry and Response
- Relationship Building
- Multitasking
- Effective Communication
- Problem-Solving Aptitude
- Reliability
- Data Entry
Timeline
Call Center Sales Representative
Gutterman Services
12.2021 - 01.2024
Maitre D'
Clyde's Willow Creek Farm
01.2007 - 12.2021
High School Diploma -
Stone Bridge High School
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