Summary
Overview
Work History
Education
Skills
Work Availability
Quote
Timeline
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Jessica McGivern

Jessica McGivern

Sales/Service/Admin
Covington,LA

Summary

Very motivated who can adapt and problem solve at the drop of hat. Dedicated worker with exceptional social skills, communication capabilities, and customer service. Great problem solver, adept at overcoming challenges and streamlining operations into successful enterprise.

Overview

12
12
years of professional experience

Work History

Bar Manager

Ponchatrain Yacht Club
08.2022 - 07.2023
  • Created and implemented effective training standards, tools, and procedures to educate employees to ensure consistency and meeting company goals.
  • Improved customer service rankings by resolving issues quickly and accurately.
  • Guaranteed optimal beverage stock by assessing inventory and collaborating with owners for corrective action planning to limit expenses.
  • Oversaw recruitment, hiring, and training process for bar staff on bar practices, customer service standards, and productivity strategies, providing 23% improvement over prior onboarding process.
  • Implemented drink prep procedures, significantly reducing wasted stock.
  • Managed staff schedules and maintained adequate coverage for all shifts as well asa adjusted staffing accordingly to peak times to minimize labor costs.
  • Strategized plans to increase bar revenue through innovative promotional concepts, specialty drinks, and customer-focused events.
  • Motivated staff to perform at peak efficiency and quality.
  • Kept facility compliant with health codes, sanitation requirements and license regulations, alleviating potentially heavy fines.
  • Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
  • Enhanced financial controls to minimize theft and loss risks, continuously maintaining accurate accounts and cash drawers.
  • Monitored and adjusted pricing, discounts and promotions to maximize profitability.
  • Analyzed sales data to identify trends and adjust purchasing decisions accordingly.
  • Inspected equipment and machinery for proper working condition and directed staff to clean and repair as needed.

Event Coordinator

Pat Gallagher And Barrett McGuire R.A.W.
12.2019 - 11.2022
  • Coordinated schedules and timelines for events.
  • Managed event logistics and operations.
  • Brainstormed and implemented creative event concepts and themes.
  • Managed administrative logistics of events planning, event booking, and event promotions.
  • Consulted with customers to determine objectives and requirements for events.
  • Hired, trained and supervised volunteers and support staff required for events.
  • Developed post-event reports to determine effectiveness of each event.
  • Acquired contracts and agreements to finalize negotiations and obtain approval signatures.
  • Created and maintained event expenditures, budgets and timelines in job-related software.
  • Evaluated and selected service providers and vendors according to customer requirements.
  • Inspected event facilities to confirm conformance to customer requirements.
  • Attended conferences and events to stay up-to-date with industry trends and planning standards.
  • Utilized internal databases to prepare and distribute guest lists, electronic invitations and registration processes.
  • Trained and supervised event staff to complete tasks on time.
  • Negotiated contracts with venues, vendors and suppliers to obtain best rates and services.
  • Evaluated existing plans, processes and events planning services to identify opportunities for improvement.
  • Supported senior leadership by developing status reports on activities related to planning, scheduling, cancellation, inquiries, resourcing, risk mitigation, and proposal development for various events.
  • Implemented contingency plans to address last-minute changes or unforeseen events.
  • Implemented protocols and procedures to effectively manage planning process.

Lead Server Trainer/Lead Bar

Brinker Internationl, Chili's Grill & Bar
09.2013 - 12.2020
  • Taught staff how to deliver outstanding service to every customer without sacrificing profit objectives.
  • Trained new team members on restaurant procedures, menu items, and performance strategies.
  • Demonstrated strong knowledge of food and beverage service standards and led by example to instill in new servers.
  • Instructed servers on proper techniques for taking orders, serving food and providing customer service.
  • Assisted in new server onboarding and orientation to cultivate seamless transitions.
  • Utilized effective communication techniques to support server learning and comprehension.
  • Monitored new server performance and offered continuous support throughout training period.
  • Provided feedback and guidance to help servers develop industry skills and knowledge.
  • Set and enforced performance and service standards to keep consistent, high-quality environment devoted to customer satisfaction.
  • Provided continuous evaluation and feedback to server employees.
  • Developed and implemented strategies to motivate and incentivize server performance and service delivery.
  • Conducted monthly meetings with servers to review procedures and improve service.
  • Developed and implemented comprehensive training program for new servers.
  • Provided coaching and mentoring to employees.
  • Trained and mentored over 183 new personnel hired to fulfill various roles.
  • Analyzed and evaluated training effectiveness and program outcomes.
  • Coordinated training schedules across sites with supervisors and managers to optimize training initiatives and work-flow management
  • Conducted needs assessments to identify gaps in performance and develop targeted learning solutions.
  • Utilized variety of instructional design methodologies to create effective learning experiences.
  • Built and maintained professional relationships with vendors and suppliers.

Office Administrative Assistant/Personal Assistant

Office Of Patrick Juneau, Special Master Of LA
02.2011 - 05.2016
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Responded to inquiries from callers seeking information.
  • Maintained office supplies inventory by checking stock and ordering new supplies.
  • Provided clerical support to company employees by copying, faxing, and filing documents.
  • Created and updated records and files to maintain document compliance.
  • Created and updated physical records and digital files to maintain current, accurate, and compliant documentation.
  • Routed business correspondence, documents, and messages to correct departments and staff members.
  • Conducted research to assist with routine tasks and special projects.
  • Drafted agendas, recorded minutes and generated documents to facilitate meetings.
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Executed record filing system to improve document organization and management.
  • Scheduled office meetings and client appointments for staff teams.
  • Assisted development and implementation of new administrative procedures.
  • Processed customer orders accurately and within agreed timeframes to meet service standards.
  • Developed strategies to streamline and improve office procedures.
  • Negotiated contracts with vendors and suppliers for office supplies, equipment and services.
  • Managed filing system, entered data and completed other clerical tasks.
  • Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
  • Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
  • Assisted coworkers and staff members with special tasks on daily basis.
  • Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
  • Set up conference rooms, technology, and materials to facilitate meetings.
  • Recorded and tracked operational expenses to identify and eliminate wasteful spending.

Education

Phlebotomy And Life Saving Certifications - Nursing

Delta College
Covington, LA
2012

High School Diploma -

Mandeville High School
Mandeville, LA
2010

Skills

  • Strategic Planning
  • Administrative Knowledge
  • Staff Training
  • Strategic Oversight
  • Supplier/Vendor Contract Negotiation and Interactions
  • Safe Work Practices
  • Corrective Actions
  • Ability to Adapt to any situation or enviroment
  • Staff Scheduling
  • Hospitality and Accommodation
  • Organizational Abilities
  • Team Leadership
  • Professional Relationships
  • Calendar and Scheduling Software
  • Anticipating Problems
  • Billing and Payment Processing
  • Labor and Overhead Cost Estimation
  • Inventory Management knowledge
  • Loss Prevention Strategies
  • Teamwork and Collaboration
  • POS Terminal Operation
  • Social Perceptiveness
  • Safety and Security Enforcement
  • Accounts Payable and Accounts Receivable
  • Database Interface and Query Software
  • Monetary Transactions
  • Complex Problem-Solving
  • Cost Estimation
  • Consultative Selling Techniques
  • Team Meetings
  • Work Assignments
  • Strategic Planning
  • Staffing and Sales Reporting
  • Aloha POS
  • Dining Room Management
  • Equipment Maintenance
  • Suggestive Selling
  • Skilled in Mediation

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote

There’s no reality except the one contained within us. That’s why so many people live an unreal life. They take images outside them for reality and never allow the world within them to assert itself.
Hermann Hesse

Timeline

Bar Manager

Ponchatrain Yacht Club
08.2022 - 07.2023

Event Coordinator

Pat Gallagher And Barrett McGuire R.A.W.
12.2019 - 11.2022

Lead Server Trainer/Lead Bar

Brinker Internationl, Chili's Grill & Bar
09.2013 - 12.2020

Office Administrative Assistant/Personal Assistant

Office Of Patrick Juneau, Special Master Of LA
02.2011 - 05.2016

Phlebotomy And Life Saving Certifications - Nursing

Delta College

High School Diploma -

Mandeville High School

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Jessica McGivernSales/Service/Admin