Summary
Work History
Education
Skills
Timeline
Hi, I’m

Jessica McKelvey

Gladwin ,Michigan
Jessica  McKelvey

Summary

I have many years of customer service experience. I enjoy learning new things and working in a fast pace environment. I work well with others. I am always on time, reliable, flexible, and I am a very hard worker.

Work History

Kalitta Air
Oscoda

Parts Cleaner
09 2022 - 02 2023

Job overview

  • Ensured accurate record-keeping by maintaining detailed logs of parts cleaned, chemicals used, and equipment maintenance performed.
  • Proactively identified potential issues in part condition before cleaning, helping prevent damage during the process.
  • Collaborated with team members to ensure timely completion of all assigned tasks.
  • Utilized specialized tools to facilitate precision cleaning for intricate or delicate components as needed.
  • Enhanced parts cleanliness by implementing efficient cleaning techniques and processes.
  • Used scrapers, brushes and cleaners to eliminate layered on dirt, mud, or debris.
  • Maintained clean and hazard-free work areas.

Northwoods
Pinconning

Cashier
11 2019 - 05 2021

Job overview

  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Built relationships with customers to encourage repeat business.
  • Resolved customer complaints professionally, leading to improved customer relations and loyalty.
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
  • Enhanced customer satisfaction by providing efficient and accurate cash transactions.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Stocked, tagged and displayed merchandise as required.
  • Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
  • Contributed to store success by maintaining high standards of cleanliness throughout the facility.

Outdoor Adventures
Standish

Activity Aide
05 2019 - 10 2019

Job overview

  • Managed inventory of recreational supplies to ensure adequate resources were available for all planned activities without exceeding budgetary constraints.
  • Explained rules for games so all parties understood how to take part in entertainment.
  • Assisted in maintaining a safe and clean environment, ensuring all activity areas were organized and properly equipped for scheduled events.

McDonald's
West branch

Cashier
05 2017 - 06 2018

Job overview

  • Greeted customers entering store and responded promptly to customer needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Built relationships with customers to encourage repeat business.
  • Resolved customer complaints professionally, leading to improved customer relations and loyalty.
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
  • Enhanced customer satisfaction by providing efficient and accurate cash transactions.
  • Contributed to store success by maintaining high standards of cleanliness throughout the facility.
  • Answered questions about store policies and addressed customer concerns.
  • Promoted store promotions and incentive programs to increase overall sales revenue.

Horizon Senior Living
Standish

Resident Care Aide
05 2013 - 10 2016

Job overview

  • Assisted patients with dressing, grooming and feeding needs, helping to overcome, and adapt to mobility restrictions.
  • Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
  • Provided patients with assistance in completing daily tasks, reducing daily burden on family members.
  • Recognized and reported abnormalities or changes in patients' health status to case manager.
  • Monitored and maintained cleanliness, sanitation, and organization of assigned station and service areas.
  • Interacted kindly with patients and families and displayed positive, outgoing attitude, resulting in establishment of long-term, professional relationships.
  • Encouraged patients to participate in safe physical activity to help boost mood and improve overall wellness.
  • Recorded temperature, blood pressure, pulse, or respiration rate as directed by medical or nursing staff.
  • Followed nutritional plans to prepare optimal meals.
  • Remained alert to problems or health issues of clients and competently responded.
  • Cooked tasty, nourishing meals for patients to promote better nutrition.
  • Helped patients safely transition between sleeping surfaces and mobility assistance such as wheelchairs by providing consistent support.
  • Addressed family concerns regarding their loved ones'' welfare through open communication channels while maintaining confidentiality protocols as needed.

Education

Ogemaw Heights High School

Diploma from General
06.2007

Skills

  • Reliable
  • Flexible
  • Multitasker
  • Fast learner
  • Great customer service experience
  • Trustworthy
  • Works well with others
  • Always on time
  • Always completes tasks that are started
  • Great communication skills
  • Hard worker
  • Works well under stress

Timeline

Parts Cleaner

Kalitta Air
09 2022 - 02 2023

Cashier

Northwoods
11 2019 - 05 2021

Activity Aide

Outdoor Adventures
05 2019 - 10 2019

Cashier

McDonald's
05 2017 - 06 2018

Resident Care Aide

Horizon Senior Living
05 2013 - 10 2016

Ogemaw Heights High School

Diploma from General
Jessica McKelvey