Jessica McKinney
Gladstone,OR
Summary
Customer account representative with four+ years of experience specializing in sales, communication, and client relations with an emphasis on military contracts in the aerospace industry. Adept at delivering quality service to diverse customers and managing high level communications efficiently to ensure satisfaction.
Overview
6
6
years of professional experience
Work History
Customer Account Representative
Parker Meggitt
04.2021 - Current
- First point of contact for many customers
- Support government aerospace contracts by attending weekly reviews
- Responsible for delivering a world-class service and support the business by responding to customer inquiries, updating the business systems, collaborating internally to prepare and deliver quotations, and joining with the planning team to accurately forecast demand
- Responsible for receiving, reviewing, and entering purchase orders into the enterprise resource planning (ERP) system
- Raising quotes and customer documentation, prioritizing workload to ensure the customer receives an excellent service at all times
- Respond to various customer emails and phone calls to manage their orders and inquiries; the Customer Account Representative will serve as the primary point of contact by customers' buyers and supply chain personnel
- Track and reconcile internal and external customer score cards.
- Use SAP product recognition to identify runner/repeater parts and what can be sold to the customer, as well as checking lead time
- Deliver quotations to customers and coordinate with various functional leaders to ensure questions are answered until the order is received or the opportunity is closed as lost
- Monitor and actively manage customer portals to ensure prices, quantities, lead times and contract terms are acceptable in accordance with authority delegated by appropriate functional leaders (i.e., Finance, Commercial, and Operations)
- Utilize business systems, including CRM, portal management and work flow tools to expedite the process of receiving, reviewing, responding and booking orders
- Resolve customer complaints, which may include warranty, delivery or quantity disputes.
- Attend and participate in Daily Layered Accountability meetings and collaborate closely with Finance, Operations, Sales, Planning and Procurement personnel to communicate changes to demand, assist with production forecasting and convey information to and from customers.
- Self-motivated, with a strong sense of personal responsibility.
- Works effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Passionate about learning and committed to continual improvement.
- Managed time efficiently in order to complete all tasks within deadlines.
- Reduces late payments by maintaining strong relationships with clients and implementing effective follow-up procedures.
- Improved financial accuracy by thoroughly reconciling accounts and identifying discrepancies on a monthly basis.
- Enhanced cash flow by efficiently managing accounts receivable and ensuring prompt payment from customers.
- Reconciled accounts, managed audits and updated financial records with remarkable accuracy.
- Upheld high standards of professionalism by adhering to established accounting policies, procedures, and ethical guidelines throughout daily tasks.
- Negotiated contracts with clients, focusing on mutually beneficial terms and long-term partnerships.
- Cultivated referral-based leads through diligent relationship-building efforts with satisfied customers.
- Presented bids and contracts for potential clients to review during meetings.
- Built a strong network of industry contacts through active participation in professional associations and networking events.
- Implemented CRM system to track leads, prospects, and ongoing communications with clients for improved efficiency.
- Increased sales revenue by establishing new client relationships and nurturing existing ones.
- Partnered with cross-functional teams such as operations, finance, and product development to ensure seamless communication throughout the sales process.
- Mentored junior sales representatives on best practices while fostering a collaborative team environment.
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Enhanced communication within the team by holding regular meetings and encouraging open dialogue among all members.
- Resolved conflicts among team members promptly, maintaining a harmonious working environment conducive to productivity.
- Demonstrated commitment to the organization''s core values, leading by example and fostering a culture of excellence.
- Implemented safety protocols to minimize workplace accidents and maintain compliance with industry standards.
- Increased client retention, consistently maintaining strong relationships with key accounts.
- Devised tactics to grow customer base and boost sales.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Navigated complex billing systems to generate invoices and resolve discrepancies quickly.
Stockroom Coordinator
Meggitt Airframe Systems
11.2020 - 04.2021
- Ensures that inventories are secure, properly identified and readily accessible to authorized personnel
- Maintains controls over various types of inventories (e.g., raw materials, sub-assemblies, finished goods)
- Conducts physical inventory counts and reconciles results with inventory records
- Completes analyses of inventory levels, and coordinates with production and other functional areas for requirements
- Maintains inventory records in accordance with established systems and control procedures
- Communicates effectively through phone, e-mail and correspondence, while maintaining a professional manner
- Coordinates and communicates with other departments to resolve and close actions
- Generates required documentation or reports and assists in tracking department performance towards goals and objectives.
- Consistently met or exceeded organizational goals related to order fulfillment speed, stock accuracy, and customer satisfaction.
- Facilitated smooth shipping processes by coordinating closely with logistics and warehouse teams.
- Increased efficiency in stock retrieval through effective labeling and organizing systems.
- Assisted in the training of new staff members, sharing best practices for successful stockroom coordination.
- Completed physical inventory counts each month.
- Completed daily cycle counts to maintain accuracy of records.
- Conducted periodic cycle counts to maintain up-to-date information on available stock quantities, ensuring optimal order fulfillment rates.
- Reduced excess stock levels by conducting regular audits and adjusting ordering processes accordingly.
- Performed root cause analysis of discrepancies between physical inventory counts and system records, taking corrective actions where necessary.
- Enhanced inventory accuracy by implementing efficient tracking and organization systems.
- Trained and supervised employees in inventory management best practices, improving overall team performance.
- Handled day-to-day shipping and receiving overseeing more than 100 packages per day.
Materials Management/Central Supply & Distribution
Portland Adventist Medical Center
03.2018 - 11.2020
- Select appropriate supplies and equipment relevant to departmental needs as well as delivering to hospital units
- Troubleshoot inventory discrepancies and backorder requests
- Ensure stock is up-to-date and remove items that have outdated
- Provide/restock code carts to hospital units
- Provide exemplary customer service to hospital staff in person as well as the phone
- Actively demonstrates commitment to providing excellent customer service by practicing AIDET
- Demonstrates ability to reach decisions, take appropriate action and follow-through within scope of responsibility
- Functions as effective team member within department/organization
- Observes established safety practices
- Actively participates in educational activities/self-development to enhance professional growth
- Assists in training new personnel
- Assists when needed to stock shelves in the department.
Education
Bachelor of Arts - Business Management
Marylhurst University
Portland, OR01.2017
Associates of Applied Science in Management - Mangement And Suoervisory Development
Portland Community College
Portland, OR01.2014
Skills
- Critical Thinking
- Time Management
- Self-Motivated
- Management
- Procurement
- Logistics
- SAP
- Process Improvement
- Lean Manufacturing
- Team Management
- Quality Control
- Six Sigma
- Project Management
- ISO 9001
- ERP Systems
- Negotiation
- Kanban
- Client Retention Strategies
- CRM software expertise
- Goal-Oriented
- Customer Engagement
- Account Reconciliation
- Document Management
- Sales proficiency
- Account Management
- Department collaboration
- Business Development
- Regulatory Compliance
- Updating Customer Accounts
- Excellent Communication
- Microsoft Office
- Analytical Thinking
Timeline
Customer Account Representative
Parker Meggitt
04.2021 - Current
Stockroom Coordinator
Meggitt Airframe Systems
11.2020 - 04.2021
Materials Management/Central Supply & Distribution
Portland Adventist Medical Center
03.2018 - 11.2020
Bachelor of Arts - Business Management
Marylhurst University
Associates of Applied Science in Management - Mangement And Suoervisory Development
Portland Community College
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