Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Jessica McLaughlin

Summary

Competent and conscientious professional pet bather, dog walker and sitter. Passionate about providing animals with exceptional care and support. Capable of developing and maintaining loyal client relationships while building lasting trust with animals under care. Proficient in grooming procedures, exercise and play strategies and basic animal needs.

Overview

12
12
years of professional experience
1
1
Certification

Work History

Waitress

50/50 Diner
01.2021 - Current
  • Increased repeat business by cultivating relationships with customers and providing memorable dining experience.
  • Reduced order errors by double-checking tickets before sending them to the kitchen staff for preparation.
  • Utilized strong multitasking skills to manage multiple tables simultaneously while maintaining a high level of attention to detail.
  • Boosted restaurant revenue by upselling appetizers, desserts, and beverages along with entrees.

Veterinary Assistant

Community Animal Hospital
06.2020 - 10.2022
  • Improved client relations through effective communication and education on pet health needs.
  • Provided compassionate care for animals during treatment and recovery from illnesses or injuries.
  • Implemented proper sterilization procedures to maintain a sanitary work environment and prevent cross-contamination risks.
  • Provided medical instructions and care by working in conjunction with the Treatment Team.
  • Collaborated with veterinary staff to provide exceptional customer service while managing phone calls and front desk tasks for an eight doctor practice.
  • Contributed to a clean and safe environment by maintaining surgical instruments, equipment, and facilities.
  • Scheduled appointments, processed payments, and obtained medical records and provided referrals.

Professional Dog Walker

Self-Employed
02.2012 - 07.2019
  • Provided excellent customer service to every pet-parent and exceptional care to all animals
  • Followed all pet care instructions, including special dietary needs and medication instructions
  • Provided dogs with optimal exercise, behavioral support and daily care

Professional Dog Bather

PetSmart
01.2016 - 02.2019
  • Checked-in and checked-out dogs. Performed pet intake to gain necessary information concerning health, behaviors, potential allergies and other details to provide complete records and methods of owner contact
  • Provided superior customer service to every pet-parent and exceptional care to all animals contributing to client retention
  • Carefully clipped and grinded nails, gently cleaned ears, provided teeth brushing, gland expression, trimmed around pads and paws, alert to tics and fleas, always using a gentle approach for anxious pets
  • Maintained clean and organized boarding areas
  • Maintained and updated daily log of time spent with dogs for calculating payments, itemizing activities and services provided. Answered phone and booked appointments

Education

Accounting

Quinsigamond Community College
Worcester, MA

High School Diploma -

Clinton High School
Clinton, MA
2015

Skills

  • Outstanding customer and client services skill set
  • Strong verbal communication
  • Calm composure
  • Attentive and detail oriented

Certification

PetSmart Groomers Assistant Certification

Servsafe Certification

BLS CPR Certification

Timeline

Waitress

50/50 Diner
01.2021 - Current

Veterinary Assistant

Community Animal Hospital
06.2020 - 10.2022

Professional Dog Bather

PetSmart
01.2016 - 02.2019

Professional Dog Walker

Self-Employed
02.2012 - 07.2019

Accounting

Quinsigamond Community College

High School Diploma -

Clinton High School

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Jessica McLaughlin