Jessica McMullan

Lead Racer Support and Customer Service Rep

FXR Racing

Oak Bluff, Manitoba

09.2015 - Current

Answered customer inquiries and provided accurate information regarding products and services.
Provided excellent customer service to resolve customer complaints in a timely manner.
Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
Performed administrative tasks such as filing paperwork, updating databases and generating reports.
Resolved complex problems by working with other departments to provide solutions that meet customer needs.
Identified areas of improvement in customer service processes and suggested changes accordingly.
Developed strong relationships with customers by providing personalized assistance and support.
Tracked orders from start to finish to ensure timely delivery of goods or services.
Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
Remained calm and professional in stressful circumstances and effectively diffused tense situations.
Answered inbound calls, chats and emails to facilitate customer service.
Demonstrated excellent communication skills in resolving product and consumer complaints.
Developed strong customer relationships to encourage repeat business.
Consulted with customers to resolve service and billing issues.
Set up and activated customer accounts.
Educated customers on special pricing opportunities and company offerings.
Informed customers about billing procedures, processed payments and provided payment option setup assistance.
Mentored new employees on procedures and policies to maximize team performance.
Collaborated with sales team members to stay current on inventory levels and resolve item issues.
Took special orders in person and over telephone, generating additional revenue every month.
Maintained accurate records for all shipments, including tracking numbers, cost information, and delivery dates.
Provided customer service support by responding to inquiries from customers regarding order status and shipment details.
Provided product knowledge to customers on features, benefits, warranties and use of products.
Recommended merchandise based on expert product knowledge and client preferences.
Maintained up-to-date product knowledge of available items and services offered.